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We generate and send your cancellation letter to Klinio by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Klinio agreement
Step-by-step UK guide to cancel Klinio, refunds, and your rights. Includes prices, customer reviews (1.7/5 on Trustpilot) and escalation steps.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Not published by Klinio |
| Effective delay | Cancellation is effective immediately from the time you give clear notice (UK Consumer Contracts Regulations 14-day cooling-off right and related provisions) or at the time Klinio confirms the cancellation |
| Notice period | Cancel before subscription expiry to avoid renewal; specific number of days not published by Klinio |
| Cancellation fee | 0 (no contractual penalty under UK Consumer Contracts Regulations for exercising the cooling-off right). Klinio does not publish a standard cancellation fee |
| Minimum commitment | 2 months (shortest paid plan listed is a 2-month subscription) |
| Phone + hours | Not published by Klinio |
| Postal address for registered letter | Klinio, 16192 Coastal Highway, 19958 Lewes, USA |
Klinio is a diet and nutrition app marketed to people managing diabetes and related conditions. It offers personalised meal plans, glucose and insulin tracking, calorie and macronutrient goals, workout routines, and educational content.
Klinio provides personalised meal plans, glucose and insulin tracking, calorie and macronutrient goals, short equipment-free workouts, and a health progress tracker for weight and hydration.
| Full legal name | Diabetes Solutions Ltd |
| Headquarters | Tallinn, Estonia |
| Founded | 2017 |
| Support email | [email protected] |
| App Store rating | 4.1/5 |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web / Account page | Log into your Klinio account and cancel subscription from subscription or billing settings. See official FAQ. | 10-30 minutes | Cancellation confirmation email or on-screen confirmation if provided | Easy |
| iOS (App Store) | Cancel subscription in your Apple ID subscriptions if the subscription was purchased through Apple. | 5-15 minutes | Apple subscription cancellation confirmation and receipt | Medium |
| Android (Google Play) | Cancel subscription in Google Play Subscriptions if purchased through Google Play. | 5-15 minutes | Google Play cancellation confirmation and receipt | Medium |
| Send a clear written cancellation request to [email protected] with account details and request confirmation. | 5-10 minutes to send; wait for response up to several days | Email copy and any reply from Klinio | Medium | |
| Post (registered letter) | Send a signed letter requesting cancellation to the postal address; keep postal receipt. | 10-14 days delivery plus processing | Registered post receipt and any written reply | Hard |
| Phone | Not published; Klinio does not publish a public phone number for cancellations. | Not published by Klinio | Not published by Klinio | Hard |
If you bought a subscription online you have a 14-day cooling-off right under the Consumer Contracts Regulations to cancel and obtain a full refund if you notify Klinio within 14 days. If you used the service during the cooling-off period, Klinio may charge for the portion of services provided up to cancellation. Reference: Consumer Contracts Regulations 2024 and Citizens Advice guidance.
If Klinio increases the price of a recurring subscription during a subscription period, a consumer may be entitled to cancel without penalty. Provide a copy of the billing notice from Klinio showing the price increase and your subscription details as proof. Reference: Consumer Rights Act 2015 protections on contract terms.
To cancel on the grounds of death, send the death certificate plus the subscription account details to [email protected] or by post. Legal executors should request final account settlement and refund where applicable. Klinio does not publish a dedicated form for this purpose.
If you move out of Klinio service area and the service cannot be provided, send proof of new address (utility bill or lease agreement) and request cancellation by email. Klinio has not published a specific relocation policy, so include full account details in your request.
If your plan has a fixed-term commitment (for example a 2-month or 12-month plan), cancellation for future periods is allowed after the end date. Provide the original order receipt or subscription confirmation showing the start and end dates. Klinio lists a 2-month minimum plan and a 12-month plan priced at £13 per month.
If Klinio fails to provide the service with reasonable care and skill, you may cancel and claim proportionate refund under the Consumer Rights Act 2015. Collect correspondence showing the fault, screenshots, and dates of failure. Reference: Consumer Rights Act 2015.
There are no consistent, publicly reported retention offers from Klinio in the research data. Users reporting on Trustpilot describe refund refusals rather than retention discounts. If you want to keep the service at lower cost, send an email to [email protected] asking for a discounted plan or a pause and request the exact offer in writing. Use clear language: state your current plan, desired price, and a deadline for Klinio to reply.
Use the plan prices below to compute savings from cancelling for a year:
Example savings:
Cheapest real alternative: Carb Manager Premium (example competitor) listed commonly at around £4.99 per month = £59.88 per year. Switching from Klinio 12-month (£156) to Carb Manager Premium (£59.88) saves £96.12 per year (calculation: £156 - £59.88 = £96.12). Note: competitor prices vary by offer and platform.
The main protections are the Consumer Contracts Regulations (cooling-off rights) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill and unfair contract terms are not binding). The Competition and Markets Authority treats unclear auto-renewal or hard-to-cancel subscriptions as potentially unfair practices.
Under the Consumer Contracts Regulations you have a 14-day cooling-off period for contracts concluded online. You must notify the trader with a clear statement of cancellation; the contract is cancelled from the time notification is given. If you requested services during the cooling-off period, the trader can keep payment for services provided up to cancellation. See the regulations and Citizens Advice.
1) Complain to Klinio first, keeping dated copies of all correspondence. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments, consider a chargeback with your card issuer or Section 75 claim if the payment qualifies. 4) If Klinio's behaviour suggests an unfair commercial practice, report to the Competition and Markets Authority. Keep all evidence, receipts, and timestamps.
After cancellation, review your bank or card statements for any further charges. If you see an unexpected charge, gather the transaction record and your cancellation proof (email, screenshot, postal receipt).
Confirm with Klinio whether you retain access for the remainder of a paid period and request a data export if you need your meal plans or health logs. If you want Klinio to delete your account data, request deletion in writing and keep confirmation.
If you decide to subscribe again, re-subscription is possible via the app or website. Keep any promotional codes or historic receipts if you prefer to negotiate a reduced re-subscription price.
Use this checklist to cancel effectively and preserve your rights.
£16.50
/ mois
Personalized meal plans, glucose and insulin tracking, calorie and macronutrient goals, workout routines, educational content, health progress tracker
£13.00
/ mois
Personalized meal plans, glucose and insulin tracking, calorie and macronutrient goals, workout routines, educational content, health progress tracker
£4.00
/ mois
Equipment-free workouts often 5 to 15 minutes
No commitment. Billoff helps you cancel or adjust your Klinio subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£4.99
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Focus on low carbohydrate tracking and keto support; generally lower cost
£9.99
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Extensive food database and broad fitness tracking
£29.00
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Behaviour-change coaching model with higher price
Klinio is available in many countries. Here are several frequently cited markets:
What you should know about Klinio subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Klinio subscription, whichever payment method you use.
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