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Subject : Cancellation of Second Nature agreement
How to cancel Second Nature in the UK in 2026. Step-by-step cancellation methods, refunds, legal rights and pricing. Rating 4.5/5 on Trustpilot.
| Item | Value |
|---|---|
| Fastest method | Second Nature app - in-app 'Manage my subscription' path creates an immediate cancellation request and the clearest proof of action |
| Effective delay | Cancellation takes effect at the end of the current billing period. Exception: full refund and immediate deactivation if cancelled during the 14-day trial |
| Notice period | 0 days - select Cancel in-app; the cancellation completes instantly for processing |
| Cancellation fee | Applies to commitment plans - Not published by Second Nature |
| Minimum commitment | No minimum for monthly non-med plan; 6 months or 12 months for commitment medicated plans |
| Phone + hours | Not published by Second Nature |
| Postal address for registered letter | Second Nature, 131-151 Great Titchfield Street, W1W 5BB London, United Kingdom |
Second Nature is a behaviour-change weight management and nutrition programme that offers app-based coaching, community support and, for some customers, a medicated programme that includes prescription-only medication with clinical check-ins.
The service is delivered by Second Nature Brands, Inc. and in the UK includes Second Nature Healthy Habits Ltd for regulated NHS-related weight management and prescribing services approved by the Care Quality Commission.
| Headquarters | Raleigh, United States |
| Founded | 2012 |
| CEO | Thad Tarkington |
| Employees | ~374 |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| App (iOS / Android) | Open app - Today page - Profile - Settings - Manage my subscription - Cancel my subscription | 5-10 minutes | In-app confirmation / email receipt | Easy |
| Web (account) | Sign in to account - go to subscription settings - follow cancel prompts | 5-20 minutes | Email confirmation or on-screen message | Medium |
| Phone | Contact support - may assist but cannot cancel medicated programme via phone | Varies | Call log only; no guaranteed cancellation proof unless followed by email | Hard |
| Request cancellation by email - medicated programme cannot be cancelled by email | 24-72 hours for reply | Reply email if provided | Medium | |
| Postal registered letter | Send a registered letter to the London address stating your name, account email and clear instruction to cancel | 3-14 days delivery + processing | Registered post receipt | Medium |
If you are moving and cannot use the service in the new location, provide proof of address change such as a utility bill or tenancy agreement. Second Nature does not publish a specific relocation policy; use the in-app cancellation path or send a registered letter. Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contracts during the cooling-off period.
If Second Nature increases the price, check your contract for change-of-price clauses. If the increase was not agreed in your contract you can treat it as a breach and ask for termination and refund. Save any messages or notices announcing the increase. Relevant law: Consumer Rights Act 2015 for services performed with reasonable care and skill.
To cancel after a subscriber death, provide a copy of the death certificate and a short instruction from the estate executor. Second Nature’s support channels will advise on account closure steps; use postal registered letter for an indisputable record.
For the medicated programme Second Nature accepts the following as grounds for special refund or prescription handling: a clinician advises stopping treatment, unmanageable side effects, cancellation within the first 14 days (statutory cooling-off), and cancellation within the first month for any reason. Provide medical notes or clinician letter for clinical reasons. Legal reference: Consumer Contracts Regulations 2013 for the 14-day cooling-off rights; see Second Nature Terms.
If your plan includes a minimum commitment (6 or 12 months), cancellation at the end of the commitment is allowed without a fee. If you request early termination cancellation fees apply; the exact amounts for early exit are Not published by Second Nature. Check your contract or ask support for the specific fee and obtain written confirmation of the effective date.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14-day cooling-off period for services bought online. If you cancel within 14 days you receive a full refund and immediate deactivation. If you requested and received services during the 14 days the business can charge for the services provided up to cancellation. Source: Citizens Advice.
Second Nature does not publish a standard set of retention offers in its help pages. If you want to keep the service, ask support in-app or by email for: a temporary discount, a pause (note: Second Nature does not allow freezing), or transfer to a different plan such as switching from medicated to non-medicated plan. When you contact support request the agent to put any offer in writing and include the exact effective dates and price.
Use these concrete plan prices and yearly maths:
Cheapest named alternative from competitors: The Fast 800 at £18.99 per month. Yearly cost: £18.99 x 12 = £227.88 per year.
Example savings if you cancel Second Nature Non-Med and switch to The Fast 800: £396.00 - £227.88 = £168.12 saved per year. Example savings if you cancel the medicated ongoing plan and switch: £1,548.00 - £227.88 = £1,320.12 saved per year.
Key laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. Regulator for NHS prescribing services: Care Quality Commission (CQC). The Competition and Markets Authority (CMA) monitors unclear auto-renewal and hard-to-cancel subscriptions.
The Consumer Contracts Regulations 2013 give you a 14-day cooling-off right for online contracts. If you cancel inside this period you are entitled to a full refund and immediate deactivation. If you requested service during that 14-day period the trader can charge for the services provided up to cancellation. Source: Citizens Advice.
1. Complain to Second Nature support and keep written records. 2. If unresolved contact Citizens Advice for guidance and consider Section 75 or a chargeback through your card issuer for qualifying credit card payments. 3. If the service is regulated NHS prescribing raise concerns with the CQC. The CMA may act if the subscription terms are assessed as unfair.
After cancellation confirm the cancellation effective date in writing and check your bank or card for the final charge. For cancellations outside the 14-day trial the subscription usually remains active until the end of the billing period and no partial refunds are given.
Confirm whether your account will remain accessible after cancellation. If you want data removed request account deletion from support and keep a copy of the request and any confirmation. For medicated programme patients request details about prescriptions and clinical records and follow regulator guidance if you need copies for NHS continuity of care.
If you re-subscribe later you may be required to re-enrol and, for medicated programmes, undergo a clinical reassessment. Keep screenshots of any 'no regain' or guarantee terms if they are later required; see No Regain Guarantee terms.
Use this short checklist to cancel and protect yourself.
£129
/ mois
Medication, clinical check-ins, dedicated health team, app access, community support group. Price shown is ongoing monthly starting price for lowest dose; first month example: £79 for first month on some plans.
£104
/ mois
Medication, clinical check-ins, dedicated health team, app access, community support group. Includes saving offers and a no weight re-gain guarantee on qualifying plans.
£33
/ mois
Health coach support, app access, community support group.
No commitment. Billoff helps you cancel or adjust your Second Nature subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£18.99
/ mois
Focus on intermittent fasting and Mediterranean-style diet with guided plans.
£49.00
/ mois
Psychology-based behaviour change app with calorie tracking and coaching.
£19.50
/ mois
Group and community-based weekly meetings with a food-optimising plan.
Second Nature is available in many countries. Here are several frequently cited markets:
What you should know about Second Nature subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Second Nature subscription, whichever payment method you use.
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