Cancel Duolingo Super the easy way

Duolingo Super in one line

Duolingo Super is the paid tier of Duolingo that removes ads, adds extra learning features and offers unlimited hearts and other premium learning tools.

Main benefits for learners

Super adds ad-free lessons, unlimited attempts at certain lessons, advanced practice features and speaking and listening exercises designed to speed up progress.

Who uses Super

Paid subscribers who want accelerated language practice, no ads and more learning aids. Duolingo targets general learners from beginners to advanced.

Web (duolingo.com) - detailed steps

1. Go to Duolingo cancellation help.
2. Sign in at duolingo.com.
3. Open your profile, select Super, then choose Manage subscription.
4. Click Cancel subscription and follow on-screen confirmations.
5. Keep the confirmation email or screenshot.

iOS (App Store) - detailed steps

1. Open the App Store on your iPhone.
2. Tap your profile photo, tap Subscriptions.
3. Select Duolingo, tap Cancel Subscription and confirm.
4. Save the Apple confirmation email or screenshot as proof.
5. Note: Apple handles the refund policy for App Store purchases; see Duolingo refunds for guidance.

Android (Google Play) - detailed steps

1. Open Google Play Store, tap profile, tap Payments & subscriptions then Subscriptions.
2. Select Duolingo, choose Cancel subscription and confirm.
3. Save the Google Play confirmation email or screenshot.
4. If cancellation fails, submit a support request through Duolingo help linked above.

Phone - detailed steps

1. Duolingo does not publish a direct phone number for subscription cancellations.
2. Use the Help Centre or registered post if you require written proof.

Email / Help request - detailed steps

1. Open the Duolingo Help Centre and choose the subscription or billing topic.
2. Submit a request describing your cancellation and include your account email and subscription details.
3. Save the ticket number and any written response for proof.

Post (registered letter) - detailed steps

1. Write a clear cancellation statement including account email and subscription details.
2. Send by registered post to: Duolingo Super, 5900 Penn Avenue, 15206 Pittsburgh, USA.
3. Keep the registered-post receipt as proof of notification.

Cooling-off (within 14 days)

If you bought the Super subscription online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you have not expressly agreed to immediate digital access, you can cancel and request a refund for the period not used. If you agreed to immediate access, the provider may deduct a charge proportional to usage. For the legal text see Subscription Contracts Act 2024 cooling-off.

Price increase

If Duolingo Super increases the price for an existing subscription, UK law and the Subscription Contracts Act 2024 require the trader to provide renewal notices and the right to cancel if the consumer does not accept the increase. To cancel, keep the renewal notice and request cancellation citing the price increase. Required proof: the renewal notice and your account details.

Moving abroad or change of circumstances

Duolingo Super is a digital service accessible globally. Moving address alone does not constitute an automatic ground for cancellation under Duolingo's publicly available policies. Duolingo does not publish a specific moving policy. If you believe change of circumstances prevents performance, contact support and supply corroborating documents; Duolingo's published policy is not available for this reason.

Death of subscriber

Duolingo does not publish formal rules on cancellations after a subscriber death. UK law allows estates to notify traders to stop ongoing charges. Required proof: death certificate and account holder details. Send documents via the Help Centre or by registered post to the postal address above.

Legitimate ground and defective service

If the digital service is not as described or is defective, the Consumer Rights Act 2015 gives you rights to require the service to be brought into conformity or to reject the service. If Duolingo Super fails to perform with reasonable care and skill, request cancellation and a refund citing the Consumer Rights Act 2015.

End of commitment or auto-renewal dispute

If a subscription renews automatically, the Competition and Markets Authority expects clear renewal notices and easy cancellation. If renewal terms were unclear or cancellation was made unduly difficult, complain to Citizens Advice and escalate under UK consumer protection rules. Applicable laws: Consumer Rights Act 2015 and Subscription Contracts Act 2024.

Before you cancel: negotiate

Research did not identify specific retention offers published by Duolingo Super. Use the Help Centre to ask for a retention offer or a promotional rate; provide your account email and state the exact price you have been charged. Keep any written offer as proof.

What cancelling saves - concrete math

If you pay monthly for Super Individual at £9.99, your yearly cost is calculated as 9.99 x 12 = £119.88 per year. The Super Individual Annual price is £59.99, which equates to £59.99/12 = £4.999 monthly equivalent. Switching from monthly to annual saves: 119.88 - 59.99 = £59.89 per year.

Cheapest real alternative from research: Learnfluid at £4.99 per month equals 4.99 x 12 = £59.88 per year. Savings example: canceling a monthly Super (£9.99) and switching to Learnfluid (£4.99) yields annual cost difference: 119.88 - 59.88 = £60.00 per year.

Key UK laws

The Consumer Rights Act 2015 requires digital services to be supplied with reasonable care and skill. The Consumer Contracts Regulations 2013 grant a 14-day cooling-off right for online purchases. The Subscription Contracts Act 2024 strengthens cooling-off and renewal cooling-off rights; see the legislation at Subscription Contracts Act 2024.

Refunds and deductions

If you cancel within the 14-day cooling-off period you are generally entitled to a refund. If you agreed to immediate access to digital content, the trader may deduct an amount proportional to actual usage under the Consumer Contracts Regulations 2013. Duolingo's own refund guidance is at Duolingo refund help.

Escalation

If Duolingo refuses a lawful refund or blocks cancellation, complain first to Duolingo via the Help Centre, then to Citizens Advice. For disputed card payments consider Section 75 or a chargeback via your card issuer. The CMA monitors hard-to-cancel subscriptions and unclear auto-renewal terms.

Check access and final billing

After cancellation, your subscription stops the next renewal. You retain access until the end of the paid period. Check your account page for the expiry date and your bank for any pending charges.

Data and account

Cancelling Super does not delete your Duolingo account. If you want your account deleted, follow account deletion steps after cancellation. Deleting the app does not cancel your subscription; deletion of the app is not proof of cancellation.

Refund follow-up

If you requested a refund, monitor your email for confirmation. For purchases via Apple or Google, the store's refund policies apply and you may need to request refunds through Apple or Google Play. See Duolingo refund help for pointers.

Reactivation

You can reactivate Super at any time by purchasing again in the app or on duolingo.com. If you have trouble reactivating, submit a Help Centre request and keep the ticket ID.

Use this checklist to ensure cancellation is effective and documented.

• Confirm which store processed your subscription (Apple, Google Play or Duolingo website).
• Cancel through the store that processed the payment (App Store or Google Play for in-app purchases, duolingo.com for web purchases).
• Save a screenshot of the cancellation confirmation and any email confirmation.
• If you need extra protection, send a registered letter to Duolingo Super, 5900 Penn Avenue, 15206 Pittsburgh, USA and keep the receipt.
• If you want a refund, submit a refund request within 14 days citing the Consumer Contracts Regulations 2013 or the Subscription Contracts Act 2024 if applicable.
• If the provider refuses, escalate to Citizens Advice and consider Section 75 or chargeback if paid by credit/debit card.