Cancel Kidpass the easy way

Overview

Kidpass is a membership-based platform that lists children s activities, classes and camps and offers members access to discounted or exclusive bookings. The platform is operated by KIDPASS, INC., headquartered in New York, and targets parents seeking activities for children aged 0 to 18 and over.

How members use it

Members search local listings, book classes or claim discounts and the membership auto-renews unless cancelled. Kidpass operates a website and an app; multiple user reports indicate website account settings are the intended cancellation route.

Company facts

Website cancellation

1. Open your browser and go to https://kidpass.com/.
2. Log in with the account used to subscribe.
3. Go to My Account or Account Settings and find Subscription or Membership.
4. Choose Cancel membership and follow on-screen prompts.
5. Save or screenshot the confirmation page and keep the confirmation email with the reference number.

iOS and Android

1. If you subscribed through Apple App Store, open Settings on your iPhone, go to Subscriptions, find Kidpass and Cancel Subscription. Save Apple receipt.
2. If you subscribed through Google Play, open Google Play Store, tap Payments and subscriptions, find Kidpass and Cancel. Save Google Play receipt.
3. If the app does not list a cancellation option, cancel via the website https://kidpass.com/ and keep confirmation email.

Phone

1. Try any support number listed on the website if available; expect to be directed to email or Messenger.
2. If phone contact is unsuccessful, send an email to [email protected] and request written confirmation and a reference number.

Email

1. Send an email to [email protected] with subject Cancel membership: [Your name] and include account email, last 4 digits of card used and date of birth for verification.
2. Request a cancellation reference number and a final date after which you will not be charged.

Post

1. Write a signed cancellation letter including full name, account email, postal address and last 4 digits of payment card.
2. Send by registered post to: Kidpass, 27 Clements Lane, EC4N 7AE London, United Kingdom.
3. Keep proof of postage and request an acknowledgement in your letter.

Cooling-off (14-day right)

Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period for subscriptions bought online or off-premises. This period starts the day after you receive confirmation of the contract.

Required proof: order confirmation email or receipt and your cancellation notice via the website or email. If you asked for the service to start during the 14 days, Kidpass can request a proportionate charge for the time used; otherwise you are entitled to a full refund.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

Rule: If Kidpass increases the recurring price during the life of your subscription and your contract or Kidpass s terms do not allow unilateral increases without notice, you are entitled to cancel and seek a refund for future charges. Keep any screenshots of prior price and the notification of increase.

Required proof: notice of price increase from Kidpass and your original subscription terms. If Kidpass failed to provide clear terms on price changes, refer to the Consumer Rights Act 2015 on unfair terms.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Rule: If the subscriber dies, an executor or administrator can end the subscription. Provide a copy of the death certificate and proof of authority if requested.

Required proof: death certificate and proof of account ownership (email address used for membership).

Moving abroad or permanent relocation

Rule: Kidpass does not publish specific relocation rules. Use the Consumer Rights Act 2015 if the service cannot be provided with reasonable care and skill in your new location.

Required proof: proof of new address such as a utility bill and a request to cancel via the website or email. Cite inability to use service locally.

Applicable law: Consumer Rights Act 2015.

Failure to provide service or serious account issues

Rule: If Kidpass fails to provide the advertised service, you can raise a complaint under the Consumer Rights Act 2015 that services must be performed with reasonable care and skill.

Required proof: timestamps of failed bookings, screenshots, and correspondence requesting support. Keep any confirmation emails claiming cancellation if charges continue.

Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: If your subscription has a minimum term and that term ends, cancel from your account at or before the term end. If Kidpass does not honour non-renewal, keep proof of cancellation and escalate as below.

Required proof: account cancellation confirmation email and original contract terms.

Before you cancel: try negotiating

Reported retention offers: research did not identify consistent retention discounts or offers that Kidpass makes. No specific retention coupon or hold-for-free period is documented in the available reports.

How to ask: email [email protected] with a clear subject Request to retain membership - ask for a discount or account hold. Script: "I want to keep my account but cannot use it right now. Can you offer a discount, pause my subscription or extend my membership by X months? My account email is [email]." Save any written offer as proof.

What cancelling saves you

Known subscription price examples found in reports: trial was offered at £1 and the subsequent monthly price referenced by customers is £2.99 per month.

Annual calculation: £2.99 x 12 = £35.88 per year. Cancelled after trial month at £1 would save: £2.99 x 11 = £32.89 if you cancel after the free/discount month. Example math: Trial £1 for month 1 then full months 2-12 at £2.99 each means 11 x £2.99 = £32.89 plus the initial £1 = £33.89 for a 12-month span if kept; cancelling avoids the £35.88 annual cost.

Cheapest realistic alternative: research did not publish a specific subscription competitor price. Consider pay-per-class options or local vouchers when you only need occasional bookings; those alternatives are priced per class and must be checked locally for exact figures.

Key UK laws

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day cooling-off period for distance and off-premises contracts.

Consumer Rights Act 2015 - services must be performed with reasonable care and skill; unfair contract terms are not binding.

Auto-renewal and the regulator

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. From April 2024 reforms and the incoming Digital Markets, Competition and Consumers Act 2025, platforms must provide clearer cancellation routes and reminders for free trials. These reforms reinforce your right to simple online cancellation.

How to escalate

1) Complain to Kidpass first and keep all evidence: confirmation emails, screenshots, receipts and dates of attempted cancellations.

2) If unresolved, contact Citizens Advice for guidance and consider filing a chargeback with your card issuer if a charge continued after cancellation. You can also use Section 75 with qualifying card payments if the value falls within that protection.

3) The CMA can investigate systemic unfair practices; report patterns if Kidpass repeatedly charges after cancellations.

Save confirmation and monitor bank

Keep the confirmation email or screenshot with the reference number. Monitor your bank for at least 2 billing cycles to ensure no further charges appear.

Request final invoice and data access

Ask Kidpass for a final invoice covering any charges up to the cancellation date. For personal data, request a copy using a Subject Access Request to [email protected] if you want your account data exported or deleted.

If charges continue

If you are charged after cancellation, collect proof: bank statements showing unauthorised charges, cancellation confirmation, and any written replies from Kidpass. Contact your card issuer for chargeback within 120 days of the charge where applicable.

Follow this checklist to cancel and protect yourself.

• Log in to Kidpass and cancel via My Account; screenshot the confirmation page.
• Save the cancellation confirmation email and record the reference number.
• If you used Apple or Google billing, cancel via Apple Subscriptions or Google Play and save their receipts.
• If no confirmation arrives within 72 hours, email [email protected] quoting your account details and ask for confirmation in writing.
• Keep bank statements for two billing cycles and note any unauthorised charges.
• If charged after cancellation, contact your card issuer for chargeback and provide evidence. Consider Citizens Advice for a complaint route.
• If you prefer a physical record, send a signed cancellation letter by registered post to Kidpass, 27 Clements Lane, EC4N 7AE London, United Kingdom.