Cancel Meet My Age the easy way

Service overview

Meet My Age is an online dating and companionship service aimed at mature adults. It offers free accounts with limited actions and paid Premium subscriptions for full access to messaging, profile viewing and advanced search.

Key features

Free users can create a profile, browse limited information and send a small number of likes and messages. Paid plans add unlimited messaging, photo uploads and advanced search filters.

Company facts

Official help center pages: What is MeetMyAge and subscription details at How to purchase Premium.

Web / in-app cancellation steps

1. Open the Meet My Age app or website and log in.
2. Tap the icon in the bottom right corner to open your profile page.
3. Tap the gear icon to open account settings.
4. Select the Subscription tab and tap the "Active" button.
5. Choose "Subscription cancellation" and tap the "Unsubscribe" button to confirm.
6. Keep any on-screen confirmation or screenshot it.

iOS cancellation steps (Apple App Store)

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then tap "Subscriptions".
3. Find and tap the MeetMyAge subscription.
4. Tap "Cancel Subscription" and follow Apple's prompts.
5. Keep the Apple confirmation email as proof.

Android cancellation steps (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then "Payments and subscriptions".
3. Tap "Subscriptions", select MeetMyAge, then "Cancel Subscription".
4. Keep the Google Play confirmation email as proof.

Phone cancellation steps

1. Call +44 (0)20 4538 4186 and state your account details and cancellation request verbatim.
2. Ask for a reference number and an email confirmation.
3. Record the date and time of the call and the name of the agent.

Email cancellation steps

1. Send an email to [email protected] with subject "Cancel subscription - [your email]" and include your full name, registered email and username.
2. Request written confirmation of cancellation and any refund where applicable.

Post cancellation steps

1. Write a clear instruction to cancel your subscription, include your full name, registered email and username and date of sending.
2. Send by Recorded Delivery to: Meet My Age, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the Recorded Delivery receipt as proof; allow at least 7 days before a renewal date.

Official support contact and further procedural help: Contact Meet My Age support.

Cooling-off period (initial subscription)

Rule: Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the date of initial online subscription to cancel and receive a full refund, provided cancellation follows the supplier's required procedure.

Required proof: proof of subscription date (registration confirmation or payment receipt) and written cancellation following the support address or in-app method. Applicable law: Consumer Contracts Regulations 2013.

Price increase

Rule: Meet My Age does not publish a specific price-increase exception in the publicly available support pages. If a price rise were to be outside the contract terms, a consumer could rely on Consumer Rights Act 2015 for unfair contract terms or challenge the change via Citizens Advice and the CMA.

Required proof: original subscription terms and the notice of price increase from Meet My Age. Applicable law: Consumer Rights Act 2015; CMA guidance on auto-renewal and unfair terms.

End of commitment

Rule: If you subscribed for a fixed-term offer (for example a paid 3-month or 6-month plan), the subscription ends at the end of that paid period unless you cancel. Meet My Age subscriptions auto-renew unless cancelled.

Required proof: payment receipts showing the start and end dates of the paid period. Applicable law: Contract terms and Consumer Contracts Regulations 2013 for renewal notices.

Death of the subscriber

Rule: Meet My Age does not list a published procedure for cancelling due to the death of a subscriber in the public help pages. Contact support to request cancellation and state required documents.

Required proof: death certificate or executor documentation if requested by the company. Applicable law: Not a specific statute in the public documentation; use standard consumer complaint routes.

Moving / change of residence

Rule: Meet My Age does not publish specific acceptance of moving as an automatic cancellation ground. Cancellation must follow the methods listed in the help pages.

Required proof: not publicly specified by Meet My Age. Applicable law: Contract terms and Consumer Rights Act 2015 for disputes over performance or service issues.

Legitimate ground accepted by Meet My Age

Rule: The company's published policies specifically reference the 14-day cooling-off and refund requests via customer service. Other legitimate grounds for early termination are not publicly listed; raise the issue with support for an individual decision.

Required proof: depends on the case; contact support via official refund request page. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where relevant.

Before cancelling: negotiate

Retention offers reported: public reports and company pages list priority customer support and Premium Gold as higher tiers, but no verified published data shows Meet My Age offering trial extensions or targeted discounts to retain customers. If you want to attempt retention negotiation, contact [email protected] or call +44 (0)20 4538 4186 and request a retention offer. Ask explicitly for a discount code, a one-month reduction, or conversion to a longer-term lower-rate plan.

Suggested script: "I would like to cancel but would consider staying if you can offer a discounted monthly rate or a free extension. My account email is [your email]. Please confirm any offer in writing."

What cancelling saves you - yearly calculations

Use your actual plan to compute savings. Examples from Meet My Age published prices:

• Premium (1 Month): £29.95 x 12 = £359.40 per year saved if you cancel a recurring monthly subscription.
• Premium (3 Months) effective monthly price: £19.98 x 12 = £239.76 per year.
• Premium (6 Months) effective monthly price: £15.99 x 12 = £191.88 per year.
• Free plan: £0.

Cheapest real alternative (user-focused older-dater option): OurTime commonly lists a starting monthly price of £24.99 for single-month plans in the UK market. Switching from Meet My Age 1-month at £29.95 to OurTime at £24.99 would save £4.96 per month or £59.52 per year (calculation: £29.95 - £24.99 = £4.96; £4.96 x 12 = £59.52).

Key UK laws that protect you

Consumer Contracts Regulations 2013 - provides a 14-day cooling-off right for online services and requires a refund when exercised correctly, subject to exceptions for digital content with express consent to start.

Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms may be unenforceable.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If Meet My Age makes cancellation difficult, you may complain to Citizens Advice and the CMA.

Payment protections and escalation routes

Section 75 of the Consumer Credit Act: for credit card purchases over £100 you can hold the card issuer jointly liable for breaches of contract. For debit cards, use chargeback through your bank. If the company does not resolve your complaint, escalate to Citizens Advice for next steps. If the matter remains unresolved and relates to regulated services, identify a relevant ombudsman or consider legal advice.

Check final billing and access

After cancellation you usually retain access until the end of the paid period you have already purchased. Keep payment receipts and cancellation confirmations for your records.

Data and account management

If you want account deletion instead of simple cancellation, request account deletion from support and ask for confirmation in writing. Retrieve any photos or messages you want before deletion.

Refund queries and re-activation

To request a refund consult Meet My Age refund instructions. For re-activation, log in and follow subscription purchase steps in your account or consult How to purchase Premium.

Use this checklist to cancel and protect your consumer rights.

• Decide which cancellation channel you will use: in-app, App Store, Google Play, email, phone or recorded post.
• If using post, send a Recorded Delivery letter to Meet My Age, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If using app stores, cancel via Apple or Google to stop future billing immediately and keep the store confirmation email.
• If you want a refund within 14 days of the initial purchase, gather proof of subscription date and send a written refund request referencing the Consumer Contracts Regulations 2013.
• Record all correspondence and keep screenshots of in-app cancellations and any email replies.
• If charged after cancellation, contact Meet My Age support and your bank. For credit card payments over £100, consider Section 75 reclaim through the card issuer.
• If you cannot resolve the dispute, contact Citizens Advice and report to the CMA if you suspect unfair auto-renewal practices.