Monthly
£15.99
/ mois
Access to 25 languages, Dynamic Immersion, TruAccent, device access
Access to 25 languages
Dynamic Immersion
TruAccent
device access
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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We generate and send your cancellation letter to Rosetta Stone by registered mail
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Preview of your letter
PreviewSender
Recipient
Rosetta Stone
N Lynn St
22209 Arlington United States
Digital registered letter with receipt of acceptance
Subject : Cancellation of Rosetta Stone agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Rosetta Stone service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Rosetta Stone service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Rosetta Stone
How to cancel Rosetta Stone in the UK in 2026: step-by-step methods, phone and postal details, refund rules and yearly savings calculations.
https://www.rosettastone.com
Arlington, United States
Education Tutoring
Cancellation at a glance
| Fastest method (name it + why) | My Account on a computer - select your language, open My Account and select TURN OFF AUTO RENEW. This works immediately and is supported by Rosetta Stone documentation. |
| Effective delay | Immediate (auto-renew disabled when you TURN OFF AUTO RENEW via My Account) |
| Notice period | Not published by Rosetta Stone |
| Cancellation fee | £0 (no penalty for cancelling during the cooling-off rights under the Consumer Rights Act 2024) |
| Minimum commitment | Monthly plan: 0 months; Yearly plan: 12 months; Lifetime: single payment |
| Phone + hours | 0800 085 3492 - hours: Not published by Rosetta Stone |
| Postal address for registered letter | Rosetta Stone, N Lynn St, 22209 Arlington, United States |
What is Rosetta Stone
Core product
Rosetta Stone is a language-learning service offering interactive courses in 25 languages using the Dynamic Immersion method, TruAccent pronunciation feedback and lessons usable online and offline.
Who uses it
Rosetta Stone serves individuals, schools, colleges, corporations and government agencies worldwide with subscription, lifetime access and institutional licensing options.
Company facts
| Founded | 1992 |
| Headquarters | Arlington, United States |
| Parent company | IXL Learning |
| Support email | [email protected] |
How to cancel Rosetta Stone
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (desktop) | Sign in on a computer, click your current learning language, select My Account and select TURN OFF AUTO RENEW. | Immediate | Email confirmation or account status showing auto-renew off | Easy |
| iOS (App Store) | Unsubscribe via Apple App Store subscriptions following Apple's unsubscribe flow. | Immediate via App Store | Apple subscription confirmation | Medium |
| Android (Google Play) | Unsubscribe via Google Play Store subscriptions following Google's unsubscribe flow. | Immediate via Google Play | Google Play subscription confirmation | Medium |
| Phone | Call 0800 085 3492 and request cancellation or turn off auto-renew. | Not published by Rosetta Stone | Reference number or email confirmation | Medium |
| Email / Live chat | Contact Rosetta Stone via the Contact Us link or support email to request cancellation or turn off auto-renew. | Not published by Rosetta Stone | Email reply | Medium |
| Post (registered letter) | Send a registered letter to Rosetta Stone, N Lynn St, 22209 Arlington, United States requesting cancellation. | Depends on postal delivery - Not published by Rosetta Stone | Proof of posting and delivery | Hard |
Web (recommended on desktop)
- Open a desktop or laptop computer and go to your Rosetta Stone account.
- Click your current learning language from the account header.
- Select My Account from the drop-down menu.
- Under Your products click TURN OFF AUTO RENEW.
- Save any confirmation and keep a screenshot and any email.
iOS - App Store subscriptions
- Open Settings on your iPhone or iPad.
- Tap your name, then Subscriptions.
- Find Rosetta Stone in your subscriptions list and tap Cancel Subscription.
- Keep the Apple confirmation email as proof.
Android - Google Play subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then Payments and subscriptions, then Subscriptions.
- Select Rosetta Stone and tap Cancel subscription.
- Keep the Google Play confirmation email as proof.
Phone
- Call 0800 085 3492 (UK number listed by Rosetta Stone).
- Ask the agent to TURN OFF AUTO RENEW or to cancel your subscription and request written confirmation.
- Record the time, agent name and reference number; keep any email confirmation.
Email and live chat
- Use the Contact Us link on Rosetta Stone pages or the support centre to start a live chat or send an email.
- Request cancellation or to turn off auto-renew and ask for confirmation.
- Save chat transcripts and email replies as proof.
Post (registered letter)
- Prepare a signed registered letter including your account email, subscription details and clear instruction to Cancel the subscription.
- Send to Rosetta Stone, N Lynn St, 22209 Arlington, United States by registered post and keep proof of posting and delivery.
- Allow additional processing time and request confirmation by email after delivery.
Cancel by reason
Cooling-off rights (new subscriptions and renewal cooling-off)
If you are within the initial cancellation period you can cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2024 cooling-off rules. The Consumer Contracts Regulations 2013 provide a 14-day right to cancel; the Consumer Rights Act 2024 provides a cooling-off period for subscription contracts and renewal cooling-off periods with no cancellation penalty. Evidence required: proof of purchase and account details. See Consumer Contracts Regulations 2013 and Consumer Rights Act 2024.
Price increase
If Rosetta Stone raises the price of a subscription at renewal and you did not agree to the change, you may cancel under the cancellation rules in your contract and consumer law. Evidence required: notice of price increase (email or account message) and proof of payment. Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and Consumer Contracts Regulations 2013.
Moving abroad or change of circumstance
Rosetta Stone does not publish a specific relocation cancellation policy. Provide proof documents such as new address confirmation or travel documents and request cancellation via My Account or customer service. If you require special handling, use email or recorded post and keep evidence. Applicable law: Consumer Contracts Regulations 2013 for distance contracts.
Death of subscriber
Rosetta Stone does not publish a public process for cancelling for death. Provide a death certificate and account proof to customer service or by email and request account closure. Evidence required: death certificate and proof of executor or next of kin authority. Applicable guidance: contact Rosetta Stone support and rely on general contract termination principles under Consumer Contracts Regulations 2013.
Legitimate grounds accepted by Rosetta Stone
Rosetta Stone accepts cancellation through the My Account TURN OFF AUTO RENEW option, App Store/Google Play unsubscription, phone and contact forms. For refunds and returns the Rosetta Stone Product Purchase Terms describe a 30-day return policy for CD-ROM/DVD and Download products bought directly from Rosetta Stone. Evidence required: purchase date and order number. See Rosetta Stone Product Purchase Terms.
Negotiate or save
Before you cancel - how to negotiate
Rosetta Stone documents do not list specific retention discounts available on standard pages. You can request retention offers by contacting customer service by phone (0800 085 3492), live chat or email and asking for a loyalty or retention offer. If you reach an agent, ask for specific discount amounts, a reduced monthly price, or a free month. Save any written offer before accepting.
What cancelling saves you - yearly calculations
Use these published prices to compute annual costs.
Monthly plan at £15.99: £15.99 x 12 = £191.88 per year.
Yearly plan at £129.00: £129.00 per year.
3 months single language at £19.95 per month: £19.95 x 3 = £59.85 for 3 months; annual equivalent not published.
12 months single language at £19.95 per month: £19.95 x 12 = £239.40 per year (published as £239.40).
Lifetime single language £299.00 and Lifetime unlimited languages £399.00 are one-off payments.
Example savings: switching from Monthly £15.99 to Yearly £129.00 saves £191.88 - £129.00 = £62.88 in the first year.
Cheapest real alternative from competitors in research: Babbel at £10.99 per month or £65.88 per year. Yearly saving if you switch from Rosetta Stone Yearly £129.00 to Babbel annual £65.88: £129.00 - £65.88 = £63.12 per year.
Legal protections and escalation
Main UK laws and regulator
The main laws that protect UK consumers cancelling Rosetta Stone are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) supervises unfair subscription practices.
Cooling-off and refunds
The Consumer Contracts Regulations 2013 provide a 14-day right to cancel distance contracts. The Consumer Rights Act 2024 adds explicit cooling-off rights for subscription contracts and renewal cooling-off periods with no cancellation penalty. For physical CD-ROM or Download purchases from Rosetta Stone, Rosetta Stone publishes a 30-day return policy for products bought directly from them. See Consumer Contracts Regulations 2013 and Rosetta Stone Product Purchase Terms.
Escalation steps
1. Complain to Rosetta Stone via My Account, phone or support email and request a formal response.
2. If unresolved, contact Citizens Advice for guidance and submit a complaint to the CMA if you consider terms to be unfair.
3. For card payments on qualifying transactions use chargeback with your card issuer or Section 75 claims if eligible.
What to do after cancelling Rosetta Stone
Access after cancellation
Turning off auto-renew normally allows access until the end of your paid period. Keep records of the cancellation confirmation to prove the renewal was disabled.
Data and account closure
Request account closure or data deletion via account settings or support email. Save any confirmation. For institutional accounts contact the organisation administrator.
Final billing and refunds
If you cancelled during a cooling-off period and are eligible under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2024, Rosetta Stone must refund within 14 days of being informed. For the 30-day return policy on CD-ROM and Download purchases Rosetta Stone states online product purchases can be returned within 30 days for a refund. See Product Purchase Terms.
Next steps and practical checklist
Use this checklist to complete your cancellation and preserve evidence.
- Sign in on a computer and TURN OFF AUTO RENEW in My Account and take a screenshot.
- If purchased via Apple or Google, cancel via App Store or Google Play and keep the store confirmation email.
- Call 0800 085 3492 and request written confirmation; note agent name and reference.
- If you need a refund, gather order number, purchase date and account email and submit via Rosetta Stone support.
- Keep copies of all chat transcripts, emails and registered post receipts for escalation.
- If Rosetta Stone does not respond, contact Citizens Advice and consider chargeback or Section 75 with your card issuer.
Plans
Yearly
£10.75
/ mois
Access to 25 languages, billed annually, Dynamic Immersion, TruAccent
Access to 25 languages
billed annually
Dynamic Immersion
TruAccent
12 Months (Single Language)
£19.95
/ mois
Single language access for 12 months
Single language access for 12 months
No commitment. Billoff helps you cancel or adjust your Rosetta Stone subscription without hunting down every detail alone.
Pros & cons
Pros
Strong immersion method with TruAccent pronunciation feedback
Multiple pricing options including lifetime access (£299.00 and £399.00)
Works online and offline across devices
Cons
Some plans are relatively expensive compared with alternatives - Monthly £15.99 and 12-month single language £239.40
Certain cancellations must be handled via App Store or Google Play when purchased there
Rosetta Stone does not publish clear processing hours for phone support
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where Rosetta Stone is available
Rosetta Stone is available in many countries. Here are several frequently cited markets:
United KingdomUnited StatesWorldwide availability (online)
Subscription & cancellation
What you should know about Rosetta Stone subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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