Cancel Superprof the easy way

Service description

Superprof is an online marketplace connecting students and tutors across 1,000+ subjects. Tutors create profiles, set hourly rates and arrange lessons directly with students. Superprof matches learners and provides a paid Student Pass to contact tutors with unlimited access to profiles.

How Superprof works in practice

Students buy a Student Pass subscription to view and message tutors. Tutors set their own lesson fees and are paid directly by students. Superprof states tutors keep 100% of what they charge. The Student Pass is a recurring monthly subscription billed at £39 per month.

Company facts

Web - cancel from your account

1. Sign in to your Superprof account on the website.
2. Open Profile or Billing/Subscription settings.
3. If a Student Pass subscription is active, follow the on-screen link to cancel the subscription.
4. Save a screenshot of the cancellation confirmation page and retain any confirmation email.

iOS - cancel via Apple

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Superprof and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot for proof.

Android - cancel via Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions, then Subscriptions.
3. Select Superprof and tap Cancel subscription.
4. Keep the Google Play confirmation email or screenshot.

Email - cancel by message

1. Draft an email to [email protected] with your full name, account email and request to Cancel the Student Pass subscription.
2. Include the date you want cancellation to take effect.
3. Request a written confirmation and keep the sent email and any reply as proof.

Post - certified letter

1. Write a signed letter with your full name, account email, date of birth and a clear instruction: Cancel my Superprof Student Pass subscription.
2. Send by registered post to: Superprof, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and any return receipt as proof.

Cooling-off (14-day right)

If you bought the Student Pass online you have a 14 day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within 14 days tell the trader you Cancel the contract and request a refund. Evidence: your email or dated letter. Law: Consumer Contracts Regulations 2013 (legislation.gov.uk).

Price increase

Superprof has not published a specific rule on cancelling for a price increase. If a unilateral price increase applies after you entered the contract, you may rely on the contract terms; obtain written notice from Superprof and use it as proof. If the increase breaches contract fairness, Consumer Rights Act 2015 protections on unfair terms may apply.

Moving or relocation

Superprof does not publish a special cancellation rule for moving. Proof documents to support a relocation-based request: tenancy agreement, utility bill with new address. Outcome depends on Superprof review; Superprof's public documents do not list automatic acceptance.

Death of subscriber

Superprof does not publicly list its process for a death. Typical proof required by online platforms: death certificate and proof of authority to act for the estate. Send these documents by email or registered post to [email protected] or the Cardiff address.

Legitimate grounds accepted by Superprof

Research does not list an explicit list of acceptable legitimate grounds published by Superprof. For any exceptional ground, submit documentary evidence and request cancellation in writing. Apply Consumer Rights Act 2015 if you believe contract terms are unfair.

End of commitment

Student Pass is a monthly recurring subscription billed at £39. Superprof's public materials describe monthly billing; they do not publish a minimum commitment period. To stop further charges, Cancel before the next billing date and keep confirmation. Law reference: Consumer Contracts Regulations 2013 for distance contracts.

Before cancelling: negotiate

Research does not show any standard retention discounts publicly offered by Superprof. If you prefer to keep the service, ask Superprof support for a retention offer by email: [email protected]. Suggested script: state your cancellation reason, request a discounted monthly rate or pause for a fixed period, and ask for written confirmation. Keep all replies as proof.

What cancellation saves

Student Pass cost: £39 x 12 = £468 per year. Compare with alternatives:

• Learnfluid revision platform: £4.99 per month. Annual cost: £4.99 x 12 = £59.88. Annual saving vs Superprof Student Pass: £468 - £59.88 = £408.12.
• MyTutor average hourly rate: from £26 per hour. If you take 10 hours a year with MyTutor: £26 x 10 = £260 per year, saving vs Student Pass: £468 - £260 = £208.
• Remote Learn bundle: £120 per month. Annual cost: £120 x 12 = £1,440. Superprof Student Pass is cheaper by £972 per year for access only, but remember lesson fees on Superprof are separate.

Numbers used above are from competitor pricing reported in research. Cheapest real alternative for low-cost ongoing access: Learnfluid at £4.99 per month.

Key UK laws

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for distance contracts. See the regulation text: legislation.gov.uk.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair terms, including disproportionate cancellation penalties.

Auto-renewal rules

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal as potentially unfair. If Superprof failed to make auto-renewal clear, you can cite CMA guidance when complaining.

Escalation steps

1) Complain in writing to Superprof and keep proof. 2) If unresolved, contact Citizens Advice for next steps. 3) For card payments, consider a Section 75 claim or chargeback via your card issuer for qualifying purchases. 4) Use the relevant ombudsman only if the sector applies; Superprof is not regulated by a single ombudsman.

Check access and bookings

After cancellation confirm you no longer have access to messaging features and that new lessons cannot be purchased through the Student Pass. If you have prebooked lessons with a tutor, confirm directly with the tutor whether lesson fees still apply.

Final billing and refunds

If you cancelled within 14 days request a refund under the Consumer Contracts Regulations 2013. For lesson cancellations, Superprof's published practice: if a student cancels a lesson more than 24 hours in advance they are fully refunded within 3 to 5 business days; after 24 hours the tutor decides refund amount (full, 50% or none).

Data and reactivation

Request account data export via email if you want records of messages and bookings. To restart later, subscribe again and note that pricing and tutor availability may have changed.

Follow this checklist to cancel Superprof and protect yourself from extra charges.

• 1) Identify how you purchased (direct, Apple, Google Play).
• 2) If bought via Apple, cancel in Apple ID subscriptions immediately; keep Apple confirmation.
• 3) If bought via Google Play, cancel in Google Play subscriptions and keep the confirmation.
• 4) If bought directly, log in and cancel the Student Pass or send an email to [email protected].
• 5) If you prefer postal cancellation, send a registered letter to Superprof, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• 6) Save all confirmations, screenshots and emails as proof of cancellation.
• 7) If you request a refund, state the reason and reference the 14 day cooling-off right when applicable.
• 8) If charges continue after cancellation, contact your card issuer for chargeback or Section 75 if applicable.