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We generate and send your cancellation letter to Deliveroo by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Deliveroo agreement
Step-by-step 2026 guide to cancel Deliveroo Plus, refunds, rights and alternatives. Clear steps, contact options and estimated savings.
| fastest method (name it + why) | Account page on website or app - immediate cancel flag applied from your account and no waiting for a reply |
|---|---|
| effective delay | Immediate in account; to avoid next billing cancel before the end of the current billing cycle |
| notice period | Must cancel before the end of the current billing cycle to stop next payment |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | No minimum commitment |
| phone + hours | Not published by Deliveroo |
| postal address for registered letter | Deliveroo, Cousin Lane, EC4R 3TE London, United Kingdom |
Deliveroo is a London headquartered on-demand delivery platform that connects customers with restaurants, grocers and convenience stores for food and grocery delivery. The company operates a consumer app and a subscription product called Deliveroo Plus.
Deliveroo provides delivery of prepared food, grocery and convenience orders, a Deliveroo Plus subscription for delivery benefits, and partner marketplaces for merchants and riders.
| Legal name | Roofoods Ltd. trading as Deliveroo plc |
|---|---|
| Headquarters | London, United Kingdom |
| Founded | 2013 |
| Founders | Will Shu and Greg Orlowski |
| CEO | Miki Kuusi |
| Employees | ~3,839 |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (Account) | Sign in - Account - Deliveroo Plus - Cancel | 5 minutes | On-screen confirmation and email receipt | Easy |
| iOS app | Open app - Account - Deliveroo Plus - Cancel | 5 minutes | On-screen confirmation and email receipt | Easy |
| Android app | Open app - Account - Deliveroo Plus - Cancel | 5 minutes | On-screen confirmation and email receipt | Easy |
| Email [email protected] requesting cancellation | 24-72 hours response time | Email reply from support | Medium | |
| Phone | Contact customer support number - not published | Not published | Call reference number if provided | Hard |
| Post | Send a signed letter to registered office requesting cancellation | 5-10 working days processing | Proof of postage and postal receipt | Medium |
Rule: If your new address is outside Deliveroo coverage you can cancel immediately from your account or request support to cancel. Required proof: a copy of new address such as council tax, utility bill, tenancy agreement or other formal evidence of move. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule: If Deliveroo increases the price of a paid subscription during the period and you do not accept the increase you can cancel the subscription and request a refund for unused period when the change was notified and you were given the right to refuse. Required proof: notification or screenshot of the price change, billing statements. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Rule: A subscription may be ended on legitimate grounds such as death. Required proof: death certificate and account holder details. Applicable law: Consumer Rights Act 2015.
Rule: Deliveroo accepts cooling-off cancellations and cancellations where the service cannot be provided. From research Deliveroo accepts cancellations via Account, email to [email protected] and may cancel orders or reimburse when Partner cancels. Required proof: relevant screenshots, emails or order IDs. Applicable law: Consumer Contracts Regulations 2013.
Rule: Deliveroo Plus has no minimum commitment. To stop auto-renewal cancel before the billing date via your account. Required proof: cancellation confirmation email. Applicable law: Consumer Contracts Regulations 2013.
Rule: For Deliveroo Plus you have a 14 day cooling-off period starting the day the contract is entered into. If cancelled within 14 days you are entitled to a full refund; reimbursement will be made within 14 days to the original payment method. Required proof: cancellation request and date. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Retention offers: the research contains no public record of fixed retention discounts offered by Deliveroo. To request a retention offer contact [email protected] or use the in-app support chat and ask for account credit, a free trial extension or refund for a specific issue. Provide order IDs and screenshots to support your case. If Deliveroo offers a concession it will be shown in email or app message; save that message as proof.
Deliveroo Plus plans and yearly cost calculations using the published monthly prices:
Cheapest real alternative from competitors (research): Uber Eats subscription at £4.99 per month or £49.99 per year. Example savings for a Deliveroo Plus Gold monthly subscriber who cancels and switches to no subscription:
The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations give a 14 day cooling-off right for distance contracts and the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
The Competition and Markets Authority monitors unclear auto-renewal and hard-to-cancel subscriptions. If you believe Deliveroo used unfair renewal terms complain first to Deliveroo, then seek guidance from Citizens Advice and the CMA if unresolved.
1) Complain to Deliveroo support and keep all correspondence. 2) If unresolved ask Citizens Advice for steps: Citizens Advice - cancelling a service. 3) For card payments consider Section 75 or bank chargeback for qualifying transactions. 4) If a legal breach is suspected seek guidance citing Consumer Rights Act 2015.
After cancellation, confirm no future automatic payments are scheduled and check your bank statement for refunds. For cancellations within the 14 day cooling-off period Deliveroo will reimburse within 14 days to the original payment method.
Your Deliveroo account remains active for ordering. Re-activation of Deliveroo Plus is done by subscribing again in the app or on the website. Keep your account email and password safe to re-subscribe quickly.
Download or screenshot any receipts and correspondence before you delete your account. To request data removal or portability consult Deliveroo legal for privacy and data requests.
Use this checklist to finish cancellation cleanly.
£3.49
/ mois
Free delivery on restaurant orders over £15 and shop orders over £25. Available through selected partners or student schemes.
£4.99
/ mois
Free delivery on restaurant orders over £10 and shop orders over £15. 10% back on orders over £30. £5 credit if delivery over 15 minutes late.
£11.99
/ mois
Invite-only. Free delivery on orders over £10 and shop orders over £15. Full order credit if delivery more than 10 minutes late and Priority Delivery.
No commitment. Billoff helps you cancel or adjust your Deliveroo subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£4.99
/ mois
Subscription Uber One provides delivery fee savings and discounts on eligible orders.
/ mois
Large network of takeaway restaurants and both delivery and collection options.
£19.00
/ mois
A zero-commission delivery solution for restaurants and merchants.
Deliveroo is available in many countries. Here are several frequently cited markets:
What you should know about Deliveroo subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Deliveroo subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.