Cancel Frive Meals the easy way

Overview

Frive Meals is a UK-based meal delivery subscription operated by Frives Ltd that offers macro-balanced, high-protein, portion-controlled ready meals prepared by chefs and delivered chilled. Plans run on a weekly subscription model with options for 3, 5 or 6 day plans.

Main features

Meals are designed for convenience and performance nutrition. Typical meal prices include main meals from £7.50 to £8.50, premium steaks or lamb chops at £17.99, fish at £8.99 and vegan meals at £7.99. Breakfasts are priced at £4.80 and snacks/extras at £4.75 to £4.99.

How deliveries work

Deliveries are scheduled weekly with Wednesday and Sunday windows for some plans. Delivery is free when the order threshold is met: free for 3-day plans over £40, and free for 5-day or 6-day plans over £70. Otherwise delivery costs £6 per delivery.

Web (recommended)

1. Sign into your account at Frive and go to "My plan".
2. Locate the "Cancel subscription" button and follow the on-screen steps to confirm cancellation.
3. Check your account status page for confirmation that your subscription is cancelled and note the effective date - cancellation takes effect after all paid meals have been delivered.
4. If you do not receive an email confirmation, send a follow-up email to [email protected] asking for written confirmation.

iOS / Android app

1. Open the Frive app on your device.
2. Go to account or subscription settings and select the active plan.
3. Tap "Cancel subscription" and confirm the cancellation.
4. Keep a screenshot of the app confirmation and request an email confirmation if none is sent automatically.

Email

1. Compose an email to [email protected] with your full name, account email, subscription plan and request to cancel immediately or on a specific date.
2. Attach a screenshot of your account if needed and keep the sent email in your mailbox as proof.
3. Allow up to 3 business days for reply and escalate by sending a registered letter if you receive no reply.

Phone

1. Frive does not publish a phone support number. Customer reviews report no phone contact available.
2. If a phone number appears in future communications, request the employee name and a reference number and follow up in writing.

Post (registered letter)

1. Write a signed letter stating your full name, account email, request to cancel subscription and desired effective date.
2. Send by recorded delivery to: Frive Meals, 1 Bard Road, W10 6TP London, United Kingdom.
3. Keep the postal receipt as proof of sending. Recorded delivery shifts the burden of proof to the provider for non-receipt.

Moving / change of delivery address

Rule: If you move outside Frive's delivery area, you may request cancellation. Evidence required: proof of new address such as a tenancy agreement, utility bill or council tax bill showing the new address. Source: Frive terms and general contract law principles; check Frive terms and conditions.

Price increase

Rule: If Frive increases the subscription price in a way that your contract does not allow, you may object. Evidence required: copy of the price change notice from Frive plus your original terms showing the prior price. Legal basis: Consumer Rights Act 2015 on unfair contract terms and transparency obligations.

Death of the subscriber

Rule: Representative can cancel the subscription on behalf of a deceased subscriber. Evidence required: death certificate and proof of authority such as executorship documents or written instruction from the estate administrator. Legal basis: standard contract termination and Consumer Rights Act protections.

Legitimate ground accepted by Frive (delivery issues, defective products)

Rule: For defective, unsatisfactory or undelivered products Frive will either supply a free additional meal in the next delivery, credit the account, or provide a refund within 14 days if the products are returned and deemed unsatisfactory or if items were defective or undelivered. Evidence required: photographic evidence of defect, order number, delivery record and return where requested. Source: Frive customer service policy as stated on site.

End of commitment

Rule: Frive operates on a rolling weekly subscription. If you have no minimum fixed-term commitment published, cancel anytime via the account. If a specific fixed-term was agreed in your order, provide the original contract. Evidence required: copy of the subscription confirmation showing any fixed-term. Legal reference: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

14-day cooling-off period

Rule: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day statutory cooling-off period for distance contracts from the date of signing up for most online contracts. Exception: perishable goods lose the right to cancel for change of mind once the goods are delivered. Evidence required: order confirmation date. Legal reference: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Retention offers reported in research: Frive has provided account credit, a refund for missing meals and free additional meals in subsequent deliveries for supply issues. A Trustpilot review notes a refund of one meal off a next order and a free breakfast in the next week. To request retention offers: email [email protected], use the account chat and explain the reason to request a credit, refund or a one-off discount. If you require a written offer, ask for the offer to be confirmed by email.

What cancelling saves you

Use these example monthly prices and compute annual savings versus staying subscribed.

3 Day Meal Plan: from £140 per month. Yearly: 140 x 12 = £1,680 per year.

5 Day Meal Plan: from £208 per month. Yearly: 208 x 12 = £2,496 per year.

6 Day Meal Plan: from £240 per month. Yearly: 240 x 12 = £2,880 per year.

Cheapest listed real alternative: Prepped Pots (MuscleFood) at approximately £100 per month. Yearly: 100 x 12 = £1,200 per year. Example yearly saving if you switch from Frive 3 Day plan to Prepped Pots: £1,680 - £1,200 = £480 saved per year.

Key UK laws and regulator

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees subscription practices and treats hard-to-cancel subscriptions or unclear auto-renewal terms as potential unfair practices.

Cancellation and refunds under law

The Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for distance contracts from contract formation. This 14-day right applies to the initial contract, not to every delivery. Perishable goods lose the change-of-mind return right after delivery. The Consumer Rights Act 2015 requires that services be performed with reasonable care and skill and prohibits unfair contract terms.

How to escalate

Step 1: Complain to Frive in writing using [email protected] or recorded post to Frive Meals, 1 Bard Road, W10 6TP London. Step 2: If unresolved, get advice from Citizens Advice and your local Trading Standards office. Step 3: If payment was by credit card for an item over £100 and under £30,000, consider Section 75 or a chargeback via your card issuer. The CMA also provides guidance on auto-renewals.

Check final deliveries and billing

After cancellation confirm the effective date in your account and check which paid meals are still scheduled. Frive states that cancellation takes effect after all paid meals have been delivered. Review your next invoices and any credits applied.

Data and account access

Keep copies of order confirmations and account screenshots. Request a written confirmation email if none is automatically provided. Frive removes credit balances on inactive accounts after 6 months, so request a refund of any credit balance at cancellation if you want it returned to your payment method.

Re-activation

If you change your mind you can re-activate by creating a new subscription or contacting Frive support. Any introductory discounts such as 40% off first week or 20% off weeks 2 and 3 apply to new customers only and are not guaranteed on re-activation.

Follow this checklist to make sure your cancellation is recorded and you preserve your consumer rights.

• Log in and press "Cancel subscription" in "My plan" and take a screenshot of the cancellation confirmation.
• If no confirmation email arrives, send an email to [email protected] asking for written confirmation and keep the sent email.
• Note the last paid delivery date - cancellation takes effect after paid meals have been delivered.
• Request a refund of any account credit if you do not want the credit left on the account; Frive removes credit after 6 months of inactivity.
• If you prefer maximum proof, send a signed recorded delivery letter to Frive Meals, 1 Bard Road, W10 6TP London and keep the receipt.
• If your request is not answered within a reasonable time, contact Citizens Advice and consider chargeback or Section 75 routes for card payments.