Cancel Nonna Tonda the easy way

Service overview

Nonna Tonda is a UK-based weekly fresh pasta delivery service that sends fresh pasta, homemade sauce and fresh parmesan that cooks in under 5 minutes. The company markets restaurant-quality Italian meals for quick home cooking.

How the subscription works

Customers receive weekly deliveries on a rolling subscription. Nonna Tonda states customers can cancel at any time and are not locked into long-term commitments. The service offers vegetarian, meat and seafood options and allows skipping deliveries subject to a two day notice for upcoming deliveries.

Company facts

Web (account portal)

1. Open https://nonnatonda.co.uk/pages/my-plans.
2. Log in with the email used to subscribe.
3. Find the active plan and select cancel, pause or skip.
4. Confirm cancellation and keep the on-screen confirmation or screenshot.
5. Expect a confirmation email; if none arrives, contact support.

Phone

1. Call 020 4538 3991.
2. State you want to cancel and give your account email or order number.
3. Ask the agent to process cancellation at least 2 days before your next delivery.
4. Request written confirmation by email during the call.

Email

1. Send a clear message to [email protected] with subject line "Cancel subscription".
2. Include full name, account email and next delivery date.
3. Keep the sent email and save the reply as proof.

Post

1. Write a signed letter including your name, account email and request to cancel.
2. Send by registered post to Nonna Tonda, 20-22 Wenlock Road, N1 7GU London.
3. Keep the proof of postage and the receipt.

iOS and Android apps

1. Open the Nonna Tonda app and sign in.
2. Go to account or subscription settings and choose cancel or pause.
3. Save any on-screen confirmation and expect an email confirmation.

Moving - change of address

If you are moving to an address outside Nonna Tonda delivery area you can end your subscription immediately by contacting support. Provide proof such as a new tenancy agreement or utility bill showing the new address. Nonna Tonda's public FAQs do not publish a dedicated moving policy; use the contact channels to request cancellation and include proof.

Applicable law: Consumer Contracts Regulations 2013 (rights to cancel when supply cannot continue because of change of circumstances).

Price increase

If Nonna Tonda raises the subscription price during an active contract, UK consumer law gives you the right to end the contract if the price rise is not part of the agreed terms. Submit a cancellation request citing the price change and keep written confirmation. Nonna Tonda does not publish a separate price-increase procedure on its public pages.

Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair terms.

Death of the subscriber

In the event of the subscriber's death, a close family member or executor should contact support and provide a copy of the death certificate to stop deliveries and billing. Nonna Tonda does not list a published process for this on the FAQ page; proof required is a death certificate.

Applicable law: General contract law principles; provide documentation to the trader.

Legitimate ground (service failure)

If Nonna Tonda fails to perform with reasonable care and skill, for example persistent incorrect or damaged deliveries, you may cancel for legitimate ground. Keep evidence: photos of damaged packaging, order confirmations and timestamps. Report delivery issues within 5 working days to qualify for replacement, refund or credit as Nonna Tonda's policy states.

Applicable law: Consumer Rights Act 2015.

End of commitment

Nonna Tonda states customers are not locked into long-term commitments and subscriptions run weekly on a rolling basis. To stop the rolling contract, cancel via your account, email or phone with at least 2 days' notice before your next delivery.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - end of contract notice rules. See Section 261 (end of contract notice).

Cooling-off period

For online contracts, you generally have a 14 day cooling-off right under the Consumer Contracts Regulations 2013. If you ask Nonna Tonda to start supply during the 14 day period and accept immediate performance, the trader may rely on the digital supply exception for services started with your consent. Check terms and request cancellation within 14 days if you wish to use the cooling-off right.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Customer reports show Nonna Tonda sometimes offers refunds, credits or pauses at cancellation. One Trustpilot reviewer wrote: "The gentleman I spoke to (I believe his name was tom?) was super super wonderful, he arranged everything so seamlessly and was incredibly lovely. ... he even offered to give me back the last 2 weeks of my subscription." When you call, ask for a pause, a credit for unwanted deliveries or a partial refund citing quality or billing issues. Use the phone number 020 4538 3991 or email [email protected] and request written confirmation of any offer.

What cancelling saves you (yearly math)

Use your actual plan unit price to compute yearly savings. Nonna Tonda lists a price "from £5.83 per person" based on a 6 portion box costing £35.00. Calculation examples:

Nonna Tonda example: £5.83 x 12 = £69.96 per year.

6-portion box example: £35.00 x 12 = £420.00 per year if you order one 6-portion box each month.

Discount example: first box with 60% off can lower per portion to £2.33 for that first box.

Cheapest competitor from our list: Pasta Evangelists at £28 per month. Calculation: £28 x 12 = £336.00 per year.

Comparative saving (annual): Pasta Evangelists £336.00 - Nonna Tonda £69.96 = £266.04 saved per year if you compare the listed monthly prices as shown above. Adjust calculations to match your actual ordering frequency.

Key UK consumer law

Services must be supplied with reasonable care and skill under the Consumer Rights Act 2015. Online contracts have a 14 day cooling-off right under the Consumer Contracts Regulations 2013 unless the service started with your consent. The Digital Markets, Competition and Consumers Act 2024 introduced specific end-of-contract notice rules; see Section 261 for the trader obligations.

Automatic renewals and CMA guidance

The CMA considers hard-to-cancel subscriptions and non-transparent auto-renewal terms unfair. If Nonna Tonda uses auto-renewal, you have the right to clear written confirmation of how to stop renewals. If you face undue difficulty cancelling, escalate.

How to escalate

First complain to Nonna Tonda by email or phone and keep records. If unresolved, seek help from Citizens Advice. For payment disputes you may use Section 75 or a card chargeback if eligible. For formal legal remedies, keep all evidence and consider a small claims court claim if a statutory right is breached.

Check final billing

Review your bank or card statement for the billing period around cancellation. Any overpayment identified must be refunded. If you paid for a delivery that did not occur, ask for a refund or credit.

Access and data

If you want your account data removed, request deletion via [email protected] or the contact page. Ask for confirmation that recurring payments are stopped and that no further marketing emails will be sent.

Re-activation

To re-activate, log in to your account or reorder on the website. If you were offered a retention deal when cancelling, ask support to reapply the same offer when you return.

Follow this checklist to make cancellation clean and proof-based.

• Decide cancellation date and check the next delivery date in your account.
• Provide at least 2 days notice before the next delivery.
• If cancelling by phone, request an immediate email confirmation.
• If cancelling by post, send a signed registered letter to 20-22 Wenlock Road, N1 7GU and keep proof of postage.
• Keep copies of emails, screenshots and any agent name or reference number.
• Check bank statements for final charges and request refunds for overpayments.
• If you have a dispute, gather photos and delivery timestamps and escalate through Citizens Advice or payment chargeback.