Cancel Simmer Eats the easy way

Service overview

Simmer Eats is a UK-based meal delivery service run by SIMMER LTD. The company provides cooked meal boxes in Lean, Standard and Large portion sizes and a rotating menu of more than 50 recipes, with 22 dishes available at any time. Orders are billed weekly with a payment run every Tuesday at 1pm.

Who it is for

Simmer Eats targets health, time and taste conscious people across the UK who want ready-to-eat meals delivered. Portion sizes and a menu focused on balanced meals make it suitable for customers seeking convenience and consistent nutrition.

Company facts

Web - cancel specific deliveries or subscription

1. Sign in to your Simmer Eats account at https://www.simmereats.com/.
2. Open 'My Deliveries'.
3. Before Tuesday at 1pm, choose to edit meals, switch portions, skip the week or cancel the delivery.
4. Confirm changes. Keep a screenshot of the confirmation screen and any confirmation email.

iOS / Android - mobile steps

1. Open the Simmer Eats app or mobile site and sign in.
2. Find 'My Deliveries' or the weekly box for the coming Tuesday.
3. Make changes or skip/cancel before Tuesday 1pm.
4. Save or screenshot any confirmation or email.

Email - cancellation by email

1. Compose an email to [email protected] with your account name, email address and clear instruction to cancel or close the account.
2. Request written confirmation and a refund if within statutory rights.
3. Keep the sent email and any reply as proof.

Post - registered letter

1. Prepare a signed letter with your account details and a clear cancellation request to Simmer Eats, 11-12 St. James's Square, SW1Y 4LB London, United Kingdom.
2. Send by registered post and keep the proof of postage and signed delivery receipt.
3. Expect processing within 5 to 10 working days after they receive the letter.

Moving / relocation

Rule - If you are moving outside the service area, provide proof to request cancellation. Simmer Eats does not publish a specific relocation policy, but a trader must act fairly under the Consumer Rights Act 2015.

Required proof documents - forwarding address, tenancy end date, or official utility bill in new address. Applicable law - Consumer Rights Act 2015.

Price increase

Rule - If your contract allows price changes, check the contract or terms at https://simmereats.com/terms. Under the Consumer Rights Act 2015, unfair contract terms are not binding; material increases may give grounds to cancel if the contract does not permit the increase.

Required proof documents - copy of the notice of price increase and your current terms. Applicable law - Consumer Rights Act 2015.

Death of the subscriber

Rule - Next of kin or the executor should contact Simmer Eats and provide official documents to close the account.

Required proof documents - death certificate and proof of authority (executor ID). Applicable law - general contract and estate procedures; Consumer Rights Act 2015 applies to fairness.

Legitimate grounds accepted by Simmer Eats

Rule - Simmer Eats states they will try to find a fair solution if you miss the weekly cut-off, offering options such as skipping the following week or partial credit. They also remove discounts when cancelling an account.

Required proof documents - account details, order reference and correspondence with support. Applicable law - Consumer Rights Act 2015; Consumer Contracts Regulations 2013 for off-premises contracts.

End of commitment

Rule - Simmer Eats does not publish a fixed minimum commitment. If your plan had a minimum term, follow the contract's end date and submit a cancellation request before the next billing date (Tuesday 1pm).

Required proof documents - copy of your contract or subscription confirmation. Applicable law - Consumer Rights Act 2015.

Cooling-off period (14 days)

Rule - For services bought online, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel for a full refund. If you asked Simmer Eats to start supplying services during that period, they can charge for the services provided up to cancellation.

Required proof documents - order confirmation and cancellation notice sent within 14 days. Applicable law - Consumer Contracts Regulations 2013. See Citizens Advice.

Before you cancel: negotiate

Retention options known from Simmer Eats' support statements include skipping a week, switching portion size, and offering partial credit if you miss the Tuesday 1pm cut-off. Student and Blue Light discounts are available: 25% off the first four orders and 10% off subsequent orders for eligible customers. To ask for retention, contact support via [email protected], request a specific offer (skip week, partial credit, or discount) and keep written confirmation.

What cancelling saves - yearly calculation

Simmer Eats lists weekly plan prices (presented here as the site presents them). For yearly comparisons we show price x 12 consistent with the pricing presentation used for monthly-like summaries.

6 meals: £47.76 x 12 = £573.12 per year.

8 meals: £63.12 x 12 = £757.44 per year.

10 meals: £74.90 x 12 = £898.80 per year.

12 meals: £89.88 x 12 = £1,078.56 per year.

15 meals: £112.35 x 12 = £1,348.20 per year.

18 meals: £134.82 x 12 = £1,617.84 per year.

Delivery fee: Simmer Eats charges £6.99 per order. First-time customers receive free delivery on their first order. Example: cancelling a 10 meals plan saves £74.90 x 12 = £898.80 per year plus up to 52 deliveries of £6.99 if you would otherwise order each week.

Cheapest named competitor from the research: Frive at £240 per month as listed. Frive is priced at £240 x 12 = £2,880 per year according to the competitor data provided. Use this when comparing annual spend.

Key UK laws

Consumer protections relevant to Simmer Eats include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off right for most online contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Cooling-off and exceptions

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel a service purchased online and receive a refund. If you asked the trader to start supply during that period, the trader may charge for the service provided until cancellation. There is no cooling-off right for services provided on business premises or certain date-specific catering services. See Citizens Advice for details.

Auto-renewal and enforcement

The Competition and Markets Authority scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If Simmer Eats made cancellation unduly difficult or used misleading renewal information, escalate the complaint to Citizens Advice and the CMA if necessary.

How to escalate

1) Complain to Simmer Eats in writing and keep proof. 2) If unresolved, contact Citizens Advice for guidance. 3) For qualifying card payments, consider Section 75 or a chargeback with your card issuer. Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Check final billing

After cancelling, verify your account transactions. Simmer Eats takes payment every Tuesday at 1pm for future boxes. Expect no further charges after cancellation, but verify bank or card statements for any final or pro rata charges.

Confirm removal of discounts and balances

Simmer Eats states that cancelling a subscription will remove any unused discounts on the account. If you received a partial credit or a retention offer, ensure the support confirmation shows the final balance. Keep email confirmations for proof.

Account and data access

Request a copy of your personal data from Simmer Eats if needed. To reactivate, sign in or register again through https://www.simmereats.com/. If you need account closure processed through support, use the dedicated support link on their help pages.

Follow this checklist to cancel cleanly and protect your rights.

• Log in and use 'My Deliveries' to skip or cancel before Tuesday 1pm.
• If you cannot change online, email [email protected] with a cancellation request and request written confirmation.
• If you send a letter, use registered post to Simmer Eats, 11-12 St. James's Square, SW1Y 4LB London, United Kingdom and keep the receipt.
• Keep screenshots, confirmation emails and proof of sent correspondence.
• Check bank or card statements after the next Tuesday 1pm billing to confirm no further charges.
• If within 14 days of purchase, request a refund under the Consumer Contracts Regulations 2013 and cite your right to cancel.
• If Simmer Eats refuses a statutory refund or you face an unfair term, contact Citizens Advice and consider a chargeback or Section 75 claim if paid by credit card.