Cancel Twitch Prime the easy way

Overview

Twitch Prime is the Prime Gaming benefit included with an Amazon Prime membership. In the UK Prime Gaming provides one free monthly Twitch channel subscription that must be redeemed each month, free in-game content and rotating free PC games.

How it works

Prime Gaming is bundled with Amazon Prime. If you have Amazon Prime (monthly £8.99 or annual £95) you automatically gain Prime Gaming benefits tied to your Amazon account. The free monthly Twitch channel subscription does not auto-renew and must be claimed every month.

Company facts

Web cancellation (recommended fastest)

1. Sign in at https://twitch.tv/ or sign in to your Amazon account if Prime is managed by Amazon.
2. Open the Subscriptions Management Page and locate the subscription you want to stop.
3. Click the cog on the upper-right of the channel subscription and select "Don't Renew Subscription".
4. Confirm cancellation on the next page. You will retain access until the current paid period ends.
5. Save the on-screen confirmation and any confirmation email.

iOS cancellation

1. If the subscription started in the Twitch iOS app, open Settings on your iPhone or the App Store and go to Subscriptions.
2. Find Twitch or Amazon Prime and select Cancel Subscription. Follow Apple's prompts.
3. Apple handles billing and refunds for purchases made through iOS. See Apple support if you need a refund.

Android cancellation

1. Open Google Play Store on your Android device while signed into the Google account used to buy the subscription.
2. Open Subscriptions in Google Play and select Twitch or the Prime/Prime Gaming entry, then Cancel subscription.
3. For refund requests for Google Play purchases include your Google Play invoice number (format: GPA.1234-5678-9012-34567) when contacting Twitch Support.

Email and post

1. For support contact [email protected] or use Twitch support through the official cancellation page.
2. To cancel by post send a registered letter to Twitch Prime, 1 New Oxford Street, WC1A 1BA London, United Kingdom. Keep the return receipt as proof.
3. Allow up to 72 hours for email responses and 5-10 working days for postal processing.

Cooling-off (14 day right to withdraw)

If you are a consumer in the UK and started a distance contract you have a 14 day withdrawal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise it inform Twitch by email to [email protected] or by post. If you have already used digital content during the period you may owe a proportional amount under Regulation 36.

Required proof: order confirmation, account email, and explicit withdrawal message by email or post.

Moving or change of residence

Moving address is not in itself a guaranteed ground for refund. You may cancel future renewals via your account. Required proof: change of address documentation if disputing charges (utility bill or tenancy agreement). Applicable law: Consumer Rights Act 2015 for service performance expectations when relevant.

Price increase

If Twitch or Amazon increases the price of a subscription and the change affects your contract terms you may be allowed to cancel without penalty if the terms permit it or if the increase breaches your contract. Required proof: notice of price increase, subscription billing statements. Applicable law: Consumer Rights Act 2015 for unfair contract terms and the Consumer Contracts Regulations 2013 for contract information.

Death of subscriber

In the event of the subscriber's death an executor or family representative may contact Twitch Support with a copy of the death certificate and proof of authority to manage the account. Required proof: death certificate and proof of identity or executor documentation.

Technical failure, fraud or missing benefits

Twitch may grant refunds or remedial action where technical problems prevented access to purchased benefits, or if a subscription payment was fraudulent. Required proof: transaction record, error messages/screenshots, Google Play invoice number for Android purchases. Relevant law: Consumer Rights Act 2015 for services not performed with reasonable care and skill.

End of commitment

Twitch Prime has no fixed minimum commitment; you can cancel at any time. Required proof: account details and subscription confirmation. Applicable law: Consumer Contracts Regulations 2013 where distance contract rules apply.

Before you cancel: negotiate

Twitch does not publish general retention offers. Twitch Support may consider limited refunds for recurring subscriptions or technical issues on a case by case basis. To request retention or refund contact [email protected] or use the support centre and provide your account email, transaction ID and the reason for cancellation. Reference the support article at Twitch refunds.

What cancelling saves you - exact math

Amazon Prime monthly: 12 x £8.99 = £107.88 per year.

Amazon Prime annual: £95 per year.

Prime Student monthly: 12 x £4.49 = £53.88 per year.

Standard paid Twitch Tier 1 subscription: 12 x £4.99 = £59.88 per year.

Cheapest competitor from this page: EA Play monthly £5.99 or annual £35.99. Yearly cost: 12 x £5.99 = £71.88 per year or annual £35.99.

Example savings if you switch from Amazon Prime annual £95 to EA Play annual £35.99: £95 - £35.99 = £59.01 saved per year.

Example savings if you switch from Amazon Prime monthly £8.99 to EA Play monthly £5.99: (12 x £8.99) - (12 x £5.99) = £107.88 - £71.88 = £36.00 saved per year.

Key UK consumer laws

Relevant laws include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Regulations provide a 14 day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) regards hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face misleading terms complain to Citizens Advice and the CMA.

Escalation steps

1. Complain to Twitch via [email protected] or the official support centre and keep copies of all communications.

2. If unresolved get advice from Citizens Advice and consider escalation to the relevant ombudsman.

3. For credit card payments check Section 75 or request a chargeback through your card issuer if eligible.

Statutory refund rights

Under the Consumer Contracts Regulations 2013 you can withdraw within 14 days for most distance contracts. If Twitch starts performance with your express consent during the cooling-off period you may owe a proportionate amount for services used, as permitted by Regulation 36.

Access and benefits

After you cancel the subscription you will keep Prime Gaming benefits until the end of the current paid period. The free monthly Twitch channel subscription must be redeemed each month and does not auto-renew. If you cancel Amazon Prime, Prime Gaming benefits end on the expiry date of your Amazon Prime membership.

Data and account

Your Twitch account remains active after cancelling Prime Gaming. To delete account data follow Twitch account deletion procedures via your account settings or contact [email protected].

Final billing and receipts

Keep a copy of the cancellation confirmation and any final invoice. For Google Play purchases include the Google Play invoice number when contacting support. For iOS App purchases contact Apple for billing issues.

Re-activation

You can re-activate Prime Gaming by re-subscribing to Amazon Prime or by re-subscribing on the Twitch platform. Any promotional free Twitch channel subscription available to new Prime members is typically a one-time offer for trial members.

Follow this checklist when you cancel to ensure proof and minimise costs.

• Sign in to Twitch or Amazon account and select 'Don't Renew' in Subscriptions Management. Save on-screen confirmation.
• If you purchased on iOS cancel via Apple Subscriptions and retain Apple's confirmation email.
• If you purchased on Android cancel via Google Play and save the Google Play invoice number (GPA...).
• Capture screenshots of the subscription status and timestamps.
• Keep transaction records and any support emails from [email protected].
• If within 14 days and you want a refund, notify Twitch support or follow the right of withdrawal procedures.
• Consider switching to EA Play annual £35.99 or monthly £5.99 if you want a lower-cost gaming subscription.