Cancel Twitch the easy way

Live streaming platform for gamers and creators

Twitch is a live video streaming platform focused on gaming, esports and social interaction where viewers can watch and subscribe to channel creators for benefits such as emotes and chat features.

Main services and revenue

Twitch sells channel subscriptions (Tier 1 and higher), Twitch Turbo and other store items. Twitch generated approximately $2.6bn in annual revenue and reports 240 million monthly active users.

Company facts

Web - cancel via Twitch Help Portal

1. Go to Twitch Help - Cancelling Subscriptions.
2. Sign in to your Twitch account.
3. Open the Help Portal and navigate to "Subscriptions".
4. Find the channel or Turbo subscription and select "Do Not Renew" at least 24 hours before your Sub Renew Date.
5. Confirm the change. Your sub remains active until the end date and will not renew.

iOS - subscriptions billed by Apple

1. If you purchased a subscription through the iOS app, open the Apple Settings app or contact Apple Support because Apple manages iOS subscriptions.
2. Change or cancel subscriptions in your Apple ID subscriptions screen or follow Apple Support instructions.
3. Check Apple for refund requests; Twitch cannot cancel or refund iOS in-app subscriptions directly.

Android - app purchases or web purchases

1. If purchased in the Android app or on the web, use the Twitch Help Portal > Subscriptions and select "Do Not Renew".
2. Confirm the cancellation; benefits continue until the sub end date.

Phone or Email

1. Twitch does not publish a customer phone number or direct cancellation email for standard subscription cancellations.
2. Use the Help Portal or send a registered letter to the UK postal address if you need a paper record.

Post - registered letter

1. Write an unequivocal statement that you cancel your subscription or exercise your right to withdraw if within 14 days.
2. Send it by registered post to: Twitch, 1 New Oxford Street, WC1A 1BA London, United Kingdom.
3. Keep proof of posting and the registered delivery receipt.

Moving or change of circumstances

If you move, Twitch's standard subscription contract does not list moving as an automatic ground for immediate refund. You should cancel via the Help Portal and request a refund citing the migration if services were not provided. Provide proof of the move such as a dated utility bill or official address change notice. Refer to Twitch refund guidance and consumer rights if necessary.

Price increase

If Twitch increases subscription prices, UK consumer law allows cancellation of ongoing contracts where the trader changes the contract terms in a way that is significant. To cancel and request a refund for overcharged future periods, notify Twitch via the Help Portal or by registered letter and include screenshots of the old and new price. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 principles apply.

Death of subscriber

In the event of the account holder's death, contact Twitch via the Help Portal and provide a copy of the death certificate and proof of authority to act for the estate. Twitch's specific process is not publicly published; use registered post to the UK address if required.

Legitimate ground accepted by Twitch

Research shows Twitch may consider refunds or cancellations for the following reasons: technical issues that prevented access to purchased benefits, fraudulent purchases, or where required by law. Provide evidence such as timestamps of errors, bank statements showing fraud, or correspondence with technical support. Applicable law: Consumer Rights Act 2015 for service standard and the Consumer Contracts Regulations 2013 for withdrawal rights.

End of commitment or voluntary cancellation

Standard subscriptions have no minimum commitment unless specified. To stop auto-renewal, choose "Do Not Renew" in the Subscriptions section at least 24 hours before the Sub Renew Date. There is no cancellation fee. Applicable law: Twitch Terms of Sale and Terms of Service.

Cooling-off period (14 day right of withdrawal)

For UK consumers, the 14 day withdrawal right applies to service contracts and digital content not supplied on a tangible medium. To exercise this right, send an unequivocal statement within 14 days to Twitch (Help Portal message or registered letter). If services started during the withdrawal period, you may owe a proportionate amount for the service provided. Applicable legislation: Consumer Contracts Regulations 2013 and the UK cooling-off provisions in legislation.gov.uk (Twitch Right of Withdrawal) and the statutory extract at legislation.gov.uk.

Before cancelling: negotiating with Twitch

Research does not show public retention offers commonly provided by Twitch for individual subscribers. There are no widely reported standard discounts or loyalty credits from Twitch for cancelling subscribers. To request a retention offer, use the Help Portal to open a support request, explain why you want to cancel and ask if any offers are available. If you purchased via Apple, contact Apple Support for subscription adjustments. If you need a paper record, send a registered letter to the UK address.

What cancellation saves you - yearly savings calculation

Calculate yearly savings based on current Twitch listed prices.

Tier 1 subscription: £3.99 x 12 = £47.88 per year.

Twitch Turbo: £11.99 x 12 = £143.88 per year.

If you cancel a Tier 1 sub, you save £47.88 per year. If you cancel Turbo, you save £143.88 per year.

Cheapest real alternative from competitors: Kick is free to join and does not charge viewers a monthly subscription fee for platform access: £0 per month. Choosing Kick instead of paying Twitch Turbo saves £11.99 per month or £143.88 per year.

UK consumer law applicable

Key laws: Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Contracts Regulations provide a 14 day cooling-off period for online service contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. Twitch must allow you to stop auto-renewal using an accessible method; the Help Portal "Do Not Renew" option satisfies that requirement for web and Android purchases. For iOS purchases, Apple handles cancellation through the Apple ID subscriptions screen.

Refunds and statutory routes

Twitch's published policy states refunds for recurring subscriptions are limited and discretionary. UK consumers have a 14 day withdrawal right for service contracts; if you exercise it and services began during the period you must pay for what was supplied. If Twitch refuses redress and you have paid by credit card, consider a Section 75 claim with your card issuer or a chargeback. Contact Citizens Advice for guidance and escalate to the relevant ombudsman if required.

How to escalate a complaint

1. Complain to Twitch via the Help Portal and keep copies of correspondence.

2. If unresolved, contact Citizens Advice for next steps and possible Section 75/chargeback via your card issuer.

3. The CMA provides consumer guidance about auto-renewals and unfair terms; use their resources if you suspect an unfair practice.

Access and remaining benefits

After selecting "Do Not Renew" your subscription remains active until the end of the paid period. You retain channel benefits until the sub end date. You will not be charged for the next renewal period if you cancelled at least 24 hours before the Sub Renew Date.

Data and account re-activation

You can keep your Twitch account and re-subscribe to channels later. Account data and settings remain unless you request account deletion through Twitch account settings. Twitch deletion procedures are published in their Terms of Service and data policy.

Final billing and refunds

Refunds for recurring subscriptions are discretionary except where law requires one, such as within the 14 day withdrawal right for UK consumers. If Twitch issues a refund, research indicates funds are returned to the original payment method, and Twitch may process refunds within 10 business days when issued. For iOS purchases request refunds through Apple.

Use this checklist to complete your cancellation and protect your consumer rights.

• Log in to Twitch and go to Subscriptions and select "Do Not Renew" at least 24 hours before your Sub Renew Date.
• If you bought on iOS, open your Apple ID subscriptions and cancel there or contact Apple Support.
• Keep screenshots of your cancellation confirmation or the subscription page showing "Do Not Renew".
• If requesting a refund or exercising the 14 day right of withdrawal, send an unequivocal written statement to Twitch via the Help Portal or by registered letter to the UK address and keep proof of sending.
• If services began during the withdrawal period, calculate the proportionate amount owed and request a refund for the remainder.
• If Twitch refuses a lawful refund, contact your card issuer for chargeback or Section 75 options and contact Citizens Advice.