Cancel Ubisoft Connect the easy way

Core service

Ubisoft Connect is Ubisoft's cross-platform player account and service layer that links games, rewards and social features across PC and console. The platform is free to use and offers optional paid subscription tiers under Ubisoft+.

What you get

Free Ubisoft Connect includes account management, social features and game linking. Paid tiers called Ubisoft+ provide access to a catalog of games and additional benefits for a monthly or annual fee.

Company facts

Web - cancel from your Ubisoft account

1. Go to your Ubisoft account at https://www.ubisoft.com/en-gb/ubisoft-connect.
2. Log in with your Ubisoft credentials.
3. Open the subscription or account settings and select the Ubisoft+ subscription to manage or cancel.
4. Follow the on-screen withdrawal form or cancellation prompts. For physical goods or other orders use the withdrawal form described in the store terms: store terms (PDF).
5. Save or screenshot the confirmation screen and keep the confirmation email as proof.

iOS - cancel if you subscribed via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find Ubisoft+ and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot.

Android - cancel if you subscribed via Google Play

1. Open Google Play Store app.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select Ubisoft+ and tap Cancel subscription.
4. Keep Google Play confirmation for records.

Phone - contacting support

1. Use Ubisoft Help pages to locate contact options. If purchasing through a third party contact that seller for cancellation.
2. Ask the agent for a cancellation reference and a confirmation email.

Post - registered letter

1. Write a clear cancellation letter including your account email, subscription name and request to cancel.
2. Send by registered mail to: Ubisoft Connect, Units A-J Austen House, Station View, GU1 4AR Guildford, United Kingdom.
3. Keep the Royal Mail proof of posting and a copy of the letter.

Cooling-off period (14 days)

If you bought a subscription or digital content at a distance you have a 14 day cooling-off right from the date of contract conclusion for services and from the day of delivery for goods. To exercise it, notify Ubisoft by completing the withdrawal form on their website or by contacting Customer Support in writing. Refunds are made within 14 days. Reference: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Price increase

If Ubisoft increases the subscription price during a contract period and you do not accept the change you may cancel. The Digital Markets, Competition and Consumers Act 2024 requires cooling-off for renewals and clear notice for price changes; follow the cancellation steps and keep the notice as proof. Reference: Digital Markets, Competition and Consumers Act 2024 - legislation.gov.uk.

Death of the subscriber

Ubisoft's public terms do not list a published special procedure for subscriber death in the resources consulted. If applicable send a written request with a death certificate to Customer Support or by post to the address above. Keep proof of posting and any reply. Applicable consumer protections under UK law remain for any payments owed or refunds due.

Legitimate grounds / consumer fault

Ubisoft accepts cooling-off withdrawal for digital goods only where you have not accepted immediate performance. If you accepted immediate performance (started download) you lose the right of withdrawal for digital content. Wallet purchases lose withdrawal rights after first use or after 14 days. Reference: Ubisoft store terms: store terms (PDF).

End of commitment

If your subscription has no minimum commitment you can cancel at any time; cancellation takes effect at the end of the billing period and refunds are pro-rata where applicable. If the subscription was purchased via a third party seller contact that seller for refunds; Ubisoft will not issue pro-rata refunds for third party sold subscriptions. Reference: Ubisoft+ terms - Ubisoft+ terms (PDF).

Before you cancel - try to negotiate

No retention offers are reported in the documents consulted. If you want Ubisoft to consider a retention offer contact Customer Support or use the account chat and ask for promotional pricing or an annual discount. If you purchased via Apple or Google ask those stores about promotional trials or offers.

What cancelling saves you - exact math

Use these concrete prices to compute yearly costs.

Ubisoft+ Premium monthly price: £14.99. Annual equivalent 12 x £14.99 = £179.88 per year. Ubisoft+ Premium annual price listed: £149.99 per year. Savings if you pay annual instead of monthly: 12 x £14.99 = £179.88 - £149.99 = £29.89 per year.

Ubisoft+ Classics monthly price: £6.99. Annual price listed: £69.99. Annual equivalent 12 x £6.99 = £83.88 - £69.99 = £13.89 saved by choosing annual billing.

Cheapest real alternative from competitors in the research: EA Play annual price £35.99. If you currently pay Ubisoft+ Premium at £149.99 per year switching to EA Play saves £149.99 - £35.99 = £114.00 per year.

Summary of key prices used: Ubisoft+ Classics £6.99 monthly, £69.99 annual; Ubisoft+ Premium £14.99 monthly, £149.99 annual, Ubisoft+ Premium initial annual offer £89.99 (first year offer listed), EA Play annual £35.99.

Key UK consumer laws

The primary rules are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14 day cooling-off right for distance contracts and the Digital Markets, Competition and Consumers Act 2024 which adds cooling-off protections for subscription renewals. The Competition and Markets Authority (CMA) enforces clear rules on auto-renewal and unfair contract terms. Source: legislation.gov.uk and legislation.gov.uk.

Escalation steps

1) Complain to Ubisoft in writing and keep copies of all messages. 2) If unsatisfied contact Citizens Advice for guidance and evidence collection. 3) Use Section 75 or card chargeback via your card issuer for qualifying payments. 4) If needed report to the CMA or relevant ombudsman. The Consumer Rights Act 2015 prevents unfair terms such as disproportionate cancellation penalties.

Check access and final billing

After cancellation your access to paid Ubisoft+ content continues until the end of the billing period. If you cancelled within a 14 day withdrawal period refunds for services will be pro-rata and issued within 14 days. For digital purchases that were removed from your library a full refund is issued when applicable.

Data and re-activation

Your Ubisoft account remains active unless you request account deletion. Deleted or suspended accounts may lose saved progress or entitlements. If you later re-subscribe you can reactivate by signing back in and purchasing the subscription again.

Keep evidence

Keep confirmation emails, screenshots of the cancellation page and any support ticket numbers. These are required for escalation or refund disputes.

Use this checklist to cancel and protect your rights.

• Log in to your Ubisoft account and cancel via subscription settings or the withdrawal form.
• If you purchased via Apple or Google cancel through their subscription settings.
• Save or screenshot the cancellation confirmation and keep the confirmation email.
• Note the date of cancellation and expected end of access (end of billing cycle).
• If you want a refund, request it in writing and reference the 14 day refund window; Ubisoft issues refunds within 14 days where applicable.
• If purchased via a third party contact that seller for refunds; Ubisoft will not refund third party sold subscriptions.
• If you send a registered letter, use the address: Ubisoft Connect, Units A-J Austen House, Station View, GU1 4AR Guildford, United Kingdom and keep proof of posting.