Cancel Everlast the easy way

Brand and offer

Everlast is a global sports and fitness brand specialising in boxing, mixed martial arts and gym equipment. In the United Kingdom Everlast operates a retail store presence and runs Everlast Fitness Club gym memberships in specific locations.

What you get

Everlast sells sporting goods, apparel and runs gym memberships with tiered plans that differ by location. Membership plans include Core, Champion Plus and Pro levels; student rates are available at some sites.

Company facts

Web - Online cancellation for orders

1. Go to the Everlast UK online store page and locate the order cancellation or returns section.
2. Use the online cancellation form for orders within 14 days. If you cannot use the online form, request a downloadable cancellation form to email or print.
3. Submit the form and keep the confirmation email or on-screen reference as proof.
4. If items have shipped, wait to receive them and arrange a return; refunds are processed within 14 days after Everlast receives returned items.

Email - Gym membership and orders

1. For Everlast Fitness Club memberships, send an email to [email protected] with your full name, membership number, date of birth and reason for cancellation. Attach any supporting documents required (see reason-specific rules).
2. For retail order queries use [email protected] and request order cancellation or a returns label.
3. Save the sent email and any reply for proof of cancellation.

Post - Registered letter

1. Write a signed letter with your full name, membership or order number, address and clear statement that you wish to cancel.
2. Send by recorded or registered post to Everlast, Unit A, Brook Park East, NG20 8RY Shirebrook, United Kingdom.
3. Retain the postal tracking and proof of delivery.

Phone

1. Phone the Everlast Customer Service number if you have it from your membership agreement or order confirmation. Phone hours are not published.
2. Request an email confirmation of the cancellation immediately during the call.
3. If no confirmation is provided, follow up by email to [email protected] or [email protected].

Moving - relocation

If you move and your membership no longer provides reasonable access because the club is closed or moves, provide proof of new address such as a utility bill, tenancy agreement or exchange of contracts. Everlast's terms allow termination when access is unreasonably affected; include proof with your request.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If Everlast increases your membership price during a fixed minimum term and the contract gives a right to cancel for price changes, you may cancel by sending a written notice with the notified price increase as proof (email from Everlast or membership terms showing the increase).

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 for unfair contract terms.

Death of subscriber

Send a certified copy of the death certificate and a written request from the executor or next of kin to cancel the membership. Everlast's published terms accept legitimate grounds such as bereavement; include the certificate and your relationship to the member.

Legitimate ground accepted by Everlast

Everlast allows cancellation for the following legitimate grounds when supported by documentation: serious illness or injury preventing gym use, relocation that makes the club inaccessible, and death of the subscriber. For each case include medical certificates, proof of address change or death certificate respectively.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your membership has a stated minimum term such as 12 months, you must cancel in line with the notice provisions at the end of that period. Provide the membership start date and request confirmation of termination effective at term end.

Cooling-off period (14 days)

For contracts concluded online or off-premises, you have a 14 days cooling-off period under the Consumer Contracts Regulations 2013. This begins the day after you receive the membership agreement or the day after you sign up online. To cancel within 14 days email [email protected] or use the online cancellation form and state you are exercising your right to cancel. If services have been used, Everlast may charge for services provided during the cooling-off period proportional to the use agreed under the regulations.

Before you cancel: negotiate

Everlast may offer retention options at the point of cancellation for in-club memberships. The publicly available research does not list specific retention discounts published online. To request a retention offer, email [email protected] or contact reception and ask for a membership downgrade, temporary freeze or promotional rate. If a joining fee applies and you wish to avoid it, ask for a waiver in writing.

What cancelling saves - concrete yearly examples

Below are yearly cost calculations using published monthly prices for UK locations. Multiply monthly price by 12 to show annual cost.

• Core (York) £65 x 12 = £780 per year.
• Champion Plus (York) £90 x 12 = £1080 per year.
• Basic (Sale) £25 x 12 = £300 per year.
• Pro (Swindon) £45 x 12 = £540 per year.
• Student Core (Halifax) £28 x 12 = £336 per year.

Cheapest real alternative from competitors: The Gym Group typical entry-level price from market data is £18.99 per month. Yearly cost: £18.99 x 12 = £227.88 per year. Example saving compared with Everlast Core (York): £780 - £227.88 = £552.12 saved per year.

Key UK consumer laws

You are protected by the Consumer Contracts Regulations 2013 which gives a 14 days cooling-off period for most online and off-premises contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Everlast's contract includes an unclear auto-renewal mechanism you can challenge it under the Consumer Rights Act 2015 and raise the matter with Citizens Advice or the CMA.

Escalation steps

1. Complain to Everlast using [email protected] or [email protected] and keep records. 2. If unresolved, contact Citizens Advice for next steps. 3. Use payment remedies: Section 75 or a chargeback via your card issuer for qualifying card payments. 4. If the contract relates to regulated financial products, contact the relevant ombudsman. These escalation steps are supported by UK consumer protection guidance.

Confirm access and services

Check the cancellation confirmation email or letter for the effective cancellation date and any final access rights. If your cancellation falls within the 14 days cooling-off period and you used no services, all fees should be refunded.

Final billing and refunds

Everlast processes refunds within 14 days after receiving returned items or after acknowledging a valid cancellation. If the refund cannot be made to the original payment method, Everlast may issue a cheque or BACS payment as stated in its returns policy.

Data and account

Request confirmation that your personal data will be removed or retained only as required by law. If you want to rejoin later, ask for reactivation terms and any joining fee waivers in writing.

Use this checklist to cancel Everlast with minimal disputes and ensure refund eligibility.

• Locate your membership or order number and the email used to sign up.
• If within 14 days, use the online cancellation form or email [email protected] and state you are exercising the 14-day cancellation right.
• If cancelling outside cooling-off, prepare required proof (medical certificate, proof of move, death certificate) as applicable.
• Send a registered letter to Everlast, Unit A, Brook Park East, NG20 8RY Shirebrook, United Kingdom when you need proof of delivery.
• Keep copies of all emails, receipts and returned-item tracking numbers.
• Check your bank statement for a refund within 14 days of Everlast receiving returned goods or accepting the cancellation.
• If no refund after 14 days, contact the card issuer for chargeback or Section 75 if the payment qualifies.