Cancel Fusion Lifestyle the easy way

Overview

Fusion Lifestyle is a UK leisure and community services operator that runs public leisure centres, swimming pools, gyms and community programmes. Founded in 2000 and headquartered in London, Fusion Lifestyle operates facilities aimed at children, older people, people with disabilities and the wider public.

Core services

Fusion Lifestyle provides monthly direct debit memberships, pay-as-you-go sessions, swimming lessons, fitness classes and concessionary pricing for eligible residents. Annual memberships are offered at some centres but carry the same contract terms as monthly memberships.

Quick company facts

Web (recommended)

1. Open your account on the Fusion Lifestyle website or the centre-specific portal.
2. Go to the Contact Us page and select the "Give Notice of Cancellation" option.
3. Complete the cancellation form and submit it. An automated confirmation will be sent when Fusion Lifestyle receives it.
4. Your cancellation takes effect 30 days after Fusion Lifestyle receives the notice.
5. If your membership is frozen at the time you request cancellation, cancellation will not be processed until one clear month of payment has been given.

iOS and Android

1. Open the Fusion Lifestyle app or mobile site if available for your centre.
2. Locate account settings or Contact Us and attempt to use the "Give Notice of Cancellation" link.
3. If the app does not support cancellation, use a desktop web browser instead.
4. Save any confirmation screen or email you receive.

Phone

1. Call your centre for help with bookings or to request guidance.
2. Explain you want to cancel a direct debit membership; Fusion Lifestyle states direct debit membership cancellations must be submitted online.
3. Ask the agent to confirm whether they can submit the notice on your behalf and to send a written confirmation; if they cannot, submit online or by recorded post.

Email

1. Email Fusion Lifestyle support or your centre if you cannot access the online form.
2. Include your full name, membership number, centre, and clear statement: "I give notice to cancel my Fusion Lifestyle membership today, date: DD/MM/YYYY."
3. Request a written confirmation and retain the reply for proof.

Post (recorded delivery)

1. Write and sign a clear cancellation letter with name, membership number, centre and date.
2. Send by recorded delivery to: Fusion Lifestyle, 5 Montague Close, SE1 9BB London, United Kingdom.
3. Keep the proof of postage and proof of delivery; the notice period starts when Fusion Lifestyle receives the letter.

Moving house (relocation)

If you move further than a reasonable distance such that you cannot use the contracted facility, Fusion Lifestyle accepts relocation as legitimate ground for earlier cancellation where evidence is provided. Provide proof such as a signed tenancy agreement, completion statement, or new address utility bill and the date of move. UK practice commonly uses 15 miles as an accepted threshold for relocation but Fusion Lifestyle requires evidence and will assess individual cases. Applicable law: Consumer Rights Act 2015.

Price increase

If Fusion Lifestyle raises the price of your membership mid-contract, you have the right to cancel if the contract allows price increases without your explicit consent. Provide the rate change notice Fusion sends and your cancellation request. Applicable law: Consumer Rights Act 2015 and contract terms in the operator's Terms and Conditions (Fusion Lifestyle Terms and Conditions).

Death of the subscriber

If the named member dies, the contract can be ended by an executor or next of kin. Provide a death certificate and a written request to terminate the membership. Fusion Lifestyle will process the request on receipt of documentation.

Medical grounds / legitimate ground

Fusion Lifestyle accepts medical grounds where a member cannot reasonably use facilities. Provide medical evidence such as a GP letter or consultant note stating inability to use the service and the effective date. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill and consumers have rights to terminate where service cannot be used for health reasons.

End of commitment

For rolling monthly memberships the notice required is one clear calendar month (30 days). Annual memberships are non-refundable and non-transferable; to leave an annual membership before the year ends you must present legitimate grounds or follow the cancellation rules in the contract. Fusion supplies the cancellation process on its contact page and Terms and Conditions (Terms and Conditions).

Cooling-off period

New members who joined online have a 14-day statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within the first 14 days using the "Give Notice of Cancellation" option and inform your centre, you may receive a full refund unless you have expressly requested services to start during the cooling-off period, in which case the trader may keep a proportionate amount for services provided. The Digital Markets, Competition and Consumers Act 2024 also establishes renewal cooling-off notice rights for subscriptions on renewal; Fusion must provide clear renewal cancellation information. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Research finds no specific publicly reported retention offers from Fusion Lifestyle. To negotiate, contact your centre and request options: freeze the membership, change to an off-peak or concessionary rate, or ask for a temporary pause. Mention financial difficulty or reduced use and request a written offer. If the centre refuses, submit your cancellation using the online "Give Notice of Cancellation" route and keep copies of all correspondence.

What cancelling saves you

Use a concrete example based on Fusion Lifestyle resident pricing ranges published by Fusion. Example: a Peak Adult (Resident) membership at the published lower bound is £35 per month. Yearly cost: 12 x £35 = £420 per year. Calculation: 35 x 12 = 420, therefore annual cost = £420.

Cheapest competitor from the research: Absolutely Fitness at £23.99 per month. Yearly cost: 23.99 x 12 = £287.88. Calculation: 23.99 x 12 = 287.88.

Potential saving by switching from a Fusion Peak Resident at £35 to Absolutely Fitness at £23.99: 420 - 287.88 = £132.12 per year.

Other concrete fees to consider before cancelling: joining fee often between £10 and £25; membership freezing fee £10 per month; missed booking no-show fee £3; late booking cancellation fee £3 if within 2 hours.

Key consumer law

United Kingdom consumer protections that apply include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 introduces additional cooling-off protections for subscription renewals. Citizens Advice gives guidance on cancelling services and your rights (Citizens Advice - Cancelling a service).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for qualifying online contracts. If services are provided during that period at your request, Fusion may take a payment proportionate to services supplied. Annual memberships are explicitly non-refundable under Fusion policy, but statutory rights still apply for the cooling-off period and where services are not provided with reasonable care and skill.

Escalation path

If Fusion Lifestyle refuses a lawful cancellation or refunds you are entitled to, complain to the operator in writing first and keep evidence. If unresolved, seek help from Citizens Advice and consider contacting the Competition and Markets Authority if you suspect unfair auto-renewal terms. For card payments, consider chargeback via your card issuer where applicable.

Access and final billing

Your access to facilities continues for the 30 day notice period. Fusion will process the cancellation 30 days after receiving your written notice. Any outstanding arrears must be cleared for a cancellation to be processed.

Personal data and re-activation

Ask Fusion Lifestyle to confirm what personal data they will retain and for how long. If you return, Fusion offers re-activation at the centre's current rates; annual memberships are non-transferable so re-joining may require a new contract and possibly a joining fee between £10 and £25 if applied.

Evidence and records

Keep the confirmation email or recorded delivery proof. If you used the online form, keep a screenshot of the confirmation and any automated confirmation email.

Follow this checklist to cancel and protect yourself.

• Log into your Fusion account and use the "Give Notice of Cancellation" option.
• If you cannot use the online form, send a signed cancellation letter by recorded delivery to: Fusion Lifestyle, 5 Montague Close, SE1 9BB London, United Kingdom.
• Note the date Fusion receives your notice; that is when the 30 day notice period begins.
• Clear any arrears on your account before the cancellation date.
• Request and save the automated confirmation email or any written acknowledgement.
• If cancelling within 14 days of joining, use the cooling-off rules and request a refund if applicable.
• Keep copies of medical evidence or relocation documents if you are cancelling for legitimate grounds.