Cancel iFit the easy way

Service overview

iFit is a connected fitness subscription and platform that provides coached workouts, content for machines with and without built-in screens, and integrations with fitness trackers. It supports NordicTrack, ProForm and other machines and offers app-only plans for use without a machine.

Who uses iFit

iFit targets home exercisers and gym users who want coached classes, mapped outdoor workouts, or SmartAdjust workouts on compatible equipment. iFit lists 10,000+ workouts and supports single-user and multi-user plans.

Company facts

Web cancellation

1. Go to your account at https://www3.ifit.com/en-gb/membership.
2. Sign in with the account that pays for iFit.
3. Open Settings then Membership Plan and select Pause or End Membership. Follow on-screen prompts to confirm.
4. Save the on-screen confirmation and any confirmation email for your records.

iOS cancellation (App Store)

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find iFit and tap Cancel Subscription. iFit cannot cancel App Store subscriptions directly; Apple handles billing.
3. Keep the Apple confirmation screen or email as proof.

Android cancellation (Google Play)

1. Open the Google Play Store, tap your profile, then Payments and subscriptions > Subscriptions.
2. Locate iFit and tap Cancel subscription. Google manages refunds and future billing if you purchased via Google Play.
3. Keep the Google confirmation as proof.

Phone cancellation

1. Call +1 866 608 1798 during Mountain Time business hours and explain you want to Cancel your subscription.
2. Provide account email and last four digits of payment method if requested.
3. Ask for a reference number or confirmation email and record the name of the agent.

Email cancellation

1. Email [email protected] or [email protected] if regionally relevant, include your full name, account email, and a clear statement that you want to Cancel your iFit subscription.
2. Request confirmation and keep the reply.

Post cancellation

1. Write a signed letter stating you Cancel the subscription, include account email, last payment date and card used (last four digits), and send to iFit, 2 Woodberry Grove, N12 0DR London, United Kingdom.
2. Use tracked delivery and keep the postal receipt as proof.

Cooling-off right - 14 days

If you are a UK resident who bought iFit online or off-premises, you have a 14-day right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For subscriptions the 14-day period starts from the day you first enrolled. If you exercise this right, iFit must repay all payments received within 14 days using the same payment method. See Citizens Advice for details: Citizens Advice - cancelling a service.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation after cooling-off

Outside the 14-day period, iFit states recurring subscriptions are canceled at the end of the then-current subscription period and that you will not be entitled to a refund as a result of canceling, except where local law requires otherwise. To seek an exceptional refund for billing error notify iFit within 30 days of the billing date per iFit policy.

Applicable law: Consumer Rights Act 2015 for service quality and unfair contract terms.

Price increase

If iFit increases the price of an ongoing subscription, check the membership terms you agreed to and any change-notice iFit provided. If the change is a contractual variation that makes the service materially different, you may be entitled to end the contract without penalty under the Consumer Rights Act 2015 if the terms are unfair. Provide the price increase notice and your account printout as proof when contacting support.

Applicable law: Consumer Rights Act 2015 and guidance from the CMA on auto-renewal clarity.

Equipment delivery and refunds

If you purchased iFit together with exercise equipment, iFit allows refunds for Yearly and Monthly memberships within 30 days of equipment delivery in certain circumstances. If you exercise the 14-day withdrawal for a product purchase you must return the items within 14 days and may bear return costs. iFit may deduct up to 15% of machine value for reduced value if the product has been used or unboxed.

Applicable law: Consumer Contracts Regulations 2013 and iFit return policy: iFit return policy.

Death of subscriber

For death of the account holder contact iFit support with a copy of the death certificate and proof of account relationship. iFit does not publish specific automatic rules for account termination on death; submit documentation to request account closure and refund where applicable.

Applicable law: Consumer Rights Act 2015 for fair treatment of consumers.

Before you cancel: negotiate

Reported retention offers from iFit are not published in the available material. No specific discount programs or retention credits are publicly listed. To request a retention offer:

1. Contact support via web chat or phone at +1 866 608 1798 and state you want to Cancel and would like any retention or downgrade options.
2. Mention specific alternatives such as downgrading from iFIT Pro to iFIT Train or switching to an annual plan and ask for the annual price and any pro-rata refund.
3. Request the offer in writing and set a deadline to accept it.

What cancelling saves - yearly math

Compute annual cost by multiplying monthly price by 12 and compare to the annual price iFit publishes.

• iFIT Train monthly: £14 x 12 = £168 per year. iFit annual price listed: £144, saving £24 when billed annually.
• iFIT Pro monthly: £34 x 12 = £408 per year. iFit annual price listed: £349, saving £59 when billed annually.

Cheapest real alternative from researched competitors: Technogym Plus at £8.99 per month or £89.99 per year. Yearly cost comparison:

• iFIT Train annual paid monthly: £168
• iFIT Train annual paid yearly: £144
• Technogym Plus annual: £89.99

Switching from iFIT Train monthly to Technogym Plus saves: £168 - £89.99 = £78.01 per year.

Key UK consumer laws

The relevant laws and regulators in the United Kingdom are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and the Competition and Markets Authority for unfair contract terms and hard-to-cancel subscriptions. Citizens Advice explains your rights to cancel a service bought online: Citizens Advice - cancelling a service.

Cooling-off and digital content

If you start streaming digital content within the 14-day cooling-off period you may lose the right to a refund for the period of digital content used if you gave express consent to begin the service and acknowledged you would lose the right to cancel. This follows the Consumer Contracts Regulations 2013.

Escalation steps

1. First, raise the dispute in writing to iFit support and keep all replies.
2. If unresolved, contact Citizens Advice for guidance and complaint templates.
3. If payment was by credit card and the purchase qualifies, consider Section 75 or a chargeback via your card issuer.
4. If the issue involves unfair contract terms or hard-to-cancel renewals, report details to the Competition and Markets Authority.

Statutory remedies

Under the Consumer Rights Act 2015 services must be carried out with reasonable care and skill. If iFit fails in that duty you may be entitled to a repeat performance or a price reduction. Keep records of the service deficiency and your correspondence with iFit.

Confirm access and final billing

After cancellation you will usually retain access until the end of the current billing period. Check your final invoice date and the next payment date to confirm no further charges will occur. Save the cancellation confirmation email or on-screen confirmation that states the end date of access.

Data and account information

Decide whether to delete or keep your account. Contact iFit support to request account deletion and data export if required for personal records. Keep a copy of any exported data for health records.

Re-activation

To re-activate later sign in and choose a plan. Annual plans purchased previously do not automatically re-activate once expired; you must purchase again. Keep any promotional codes or proof of previous membership for negotiation when returning.

Follow this checklist to cancel and protect your money and data.

• Log in to your iFit account and attempt online cancellation; save screenshots.
• If you subscribed via App Store or Google Play cancel via that store and save confirmation.
• If you call support, note agent name, date, time and request a written confirmation.
• If you send post, use tracked delivery to iFit, 2 Woodberry Grove, N12 0DR London, United Kingdom and keep the receipt.
• Check bank statements for upcoming renewals and set a calendar reminder 3 days before the next renewal.
• If within 14 days of first subscription, exercise your right to withdraw and request a refund.
• If a refund is refused and you paid by credit card, consider a Section 75 claim or chargeback through your card issuer.