Cancel Life Leisure the easy way

Overview

Life Leisure is the trading name of Stockport Active CIC, a not for profit community interest company run in partnership with Stockport Metropolitan Borough Council. It operates gym, pool and group exercise facilities across Stockport and nearby hubs.

Main services

Life Leisure sells monthly and annual memberships covering gym access, swimming pools, group exercise classes and specialist hubs such as H1VE at Stockport Sports Village.

Company facts

Official pages: Life Leisure homepage and membership details at Life Leisure memberships.

Web cancellation

1. Visit https://lifeleisure.net/memberships/.
2. Look for member login or contact options and submit a written cancellation request via the portal or contact form.
3. Include full name, address, membership number or card number and reason for cancellation.
4. Keep a screenshot or print confirmation of submission. If no confirmation is received, follow up by email to [email protected].

Email cancellation

1. Send an email to [email protected] with subject line "Membership cancellation - [your full name]".
2. In the email include full name, postal address, membership number or card number, date you want cancellation to take effect and reason for cancellation.
3. Ask for written confirmation and save the sent message and any reply.
4. If you do not receive a confirmation, send a follow-up or post a recorded letter to the Membership Administrator.

Post (registered letter) cancellation

1. Write a signed, dated letter stating you wish to cancel your membership and specify the date you want the notice to start.
2. Address the letter to: Membership Administrator, Life Leisure Head Office, Life Leisure Houldsworth Village, Broadstone Road, Reddish, Stockport, SK5 7AT.
3. Send by recorded delivery and keep the receipt as proof.
4. Allow 30 days' notice from the date Life Leisure receives the letter.

Phone and in-centre notes

1. Life Leisure states requests to cancel cannot be accepted at the centre under any circumstances.
2. Phone number for cancellations is not published; rely on email or post for formal written notice.
3. If contacted by phone, follow up immediately with a written email to [email protected] to create a paper trail.

Mobile app (iOS/Android)

1. Life Leisure does not publish a cancellation path through an app in its public materials.
2. If you joined via a third-party app, check that app's cancellation flow and keep proof of cancellation.
3. If in doubt, email [email protected] and reference the app transaction.

For full terms and conditions see Life Leisure terms and conditions (Dec 2025).

Moving / Relocation

Rule: If you permanently move outside the area where Life Leisure offers services and the contract allows termination for this reason, submit proof of new address (utility bill, tenancy agreement) plus a written request to [email protected] or by post.

Required proof documents: Copy of new tenancy agreement, utility bill or official correspondence showing new address; signed cancellation request.

Price increase

Rule: If Life Leisure increases membership fees during your contract and you do not accept the increase, you may have the right to terminate with 30 days' written notice if the terms allow it. Provide the letter or email from Life Leisure showing the increase as proof.

Required proof documents: Any written notice of price increase from Life Leisure; your cancellation request referencing the increase.

Death of subscriber

Rule: Memberships can be ended on death. Submit a copy of the death certificate and a signed cancellation request from the next of kin by email to [email protected] or by post to the Membership Administrator.

Required proof documents: Death certificate; signed request from executor or next of kin; proof of relationship or executor status where required.

Legitimate ground accepted by Life Leisure

Rule: Research shows Life Leisure accepts termination for long term withdrawal of services (facilities suspended for 30 days or more) and for breaches by the club. If facilities or services are withdrawn or suspended for 30 days or more, members may terminate with 30 days' written notice and are entitled to a refund of advance payments less reasonable costs incurred by the CIC.

Required proof documents: Written notice from Life Leisure about suspension or withdrawal; your 30 day written cancellation request.

End of commitment

Rule: Members must give at least 30 days' written notice effective from the last day of the initial term. Notice must be received prior to the first day of the payment period for termination to be effective on the last day of a month.

Required proof documents: Written cancellation sent to [email protected] or posted to the Membership Administrator; include membership number and signature.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling-off period for services arranged online, by phone or by mail-order. You can cancel for any reason and receive a full refund unless services were provided during the period; in that case Life Leisure may retain the cost of services provided.

Required proof documents: Cancellation within 14 days by email or post; evidence of date of sale (contract or confirmation email).

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Life Leisure retention behaviour reported in customer feedback includes attempts to repackage or move members to different membership types. Research testimonials indicate members were offered alternative packages under pressure when trying to cancel. If you want to stay but pay less, ask for:

• A downgrade to a gym-only plan such as HUB (Gym Only) at £30.00 per month.
• Temporary suspension or freeze - Life Leisure publishes a Membership Freeze fee of £5.00 per month.
• Switch to a lower-tier hub such as HUB at £38.00 per month if available to you.

How to ask: Email [email protected], state you want a lower-cost option, include current plan and membership number, and request a written offer. If they refuse, proceed with a formal cancellation request.

What cancelling saves you - yearly math

Example calculations using Life Leisure published prices:

• HUB Extra: £44.00 x 12 = £528.00 per year.
• HUB: £38.00 x 12 = £456.00 per year.
• HUB (Gym Only): £30.00 x 12 = £360.00 per year.

If you switch from HUB Extra (£44.00) to a cheaper external alternative such as a low-cost gym at £13.99 per month, annual comparison is: £44.00 x 12 = £528.00; £13.99 x 12 = £167.88; saving = £528.00 - £167.88 = £360.12 per year.

Cheapest realistic in-market alternative (example): PureGym starting tariffs often cited at around £13.99 per month. Use that price to estimate yearly savings as shown above. If you prefer to stay within Life Leisure, downgrading to HUB (Gym Only) saves: £44.00 - £30.00 = £14.00 per month; £14.00 x 12 = £168.00 per year.

Relevant United Kingdom law

Contracts for Life Leisure are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for sales concluded online, by phone or by mail-order. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and protects against unfair contract terms.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for off-premises and online contracts. If you cancel within 14 days you are entitled to a refund. If Life Leisure provided services in the cooling-off period they can retain a proportion of the payment to cover the cost of services actually provided.

Auto-renewal and unfair terms

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Life Leisure uses auto-renewal, require clear written confirmation of renewal dates and the right to give 30 days' written notice to terminate. Keep records of notices.

Escalation route

First complain to Life Leisure via [email protected] or by recorded post. If unresolved, seek guidance from Citizens Advice: Citizens Advice cancellation guidance. For payment disputes, use your card issuer for chargeback or Section 75 where applicable. The Consumer Rights Act 2015 can apply if services are poor or not provided with reasonable care and skill.

Check final billing

After your cancellation takes effect, check your bank account for the final payment. Life Leisure states that if a payment falls within your notice period the full monthly payment is due and you may use facilities for that period.

Access and use after cancellation

You retain access until the end of your paid notice period. If you have a frozen membership or freeze fee applies, verify whether the freeze was applied to your account.

Data and membership records

Request a copy of your membership record and any final statement by emailing [email protected] or by writing to the Membership Administrator. Keep confirmation of cancellation for at least 12 months in case of billing disputes.

Re-activation and new membership

If you decide to rejoin, ask for any new starter offers and check whether a minimum commitment applies. If Life Leisure previously insisted on re-signing to a different contract when cancelling, keep copies of both contracts and any correspondence.

Use this checklist to ensure your cancellation is processed and you keep proof.

• Write your cancellation request and include full name, address, membership number/card number and desired termination date.
• Send the request by email to [email protected] and save the sent message.
• If you prefer post, send a signed recorded delivery letter to Membership Administrator, Life Leisure Head Office, Life Leisure Houldsworth Village, Broadstone Road, Reddish, Stockport, SK5 7AT and keep the receipt.
• Allow 30 days' notice; ensure your notice is received before the first day of the payment period if you want the membership to end on the last day of a month.
• Keep all confirmations, receipts and screenshots for at least 12 months.
• If a refund is due during the 14-day cooling-off period, request it in writing and reference the Consumer Contracts Regulations 2013.
• If Life Leisure refuses to cancel or threatens debt collection, collect evidence and contact Citizens Advice for next steps.