Cancel My Gym Group the easy way

Overview

The Gym Group (trading as My Gym Group in some locations) is a low-cost, largely 24/7 gym operator in the United Kingdom. It offers rolling monthly plans, off-peak plans and saver plans with multi-gym or single gym access.

Core features

Key features in 2026 include 24/7 access at many sites, free group classes on many plans, multi-gym access on higher tiers and saver deals for 9 or 12 month prepaid memberships. A standard joining fee of £10 applies on many plans unless a saver plan is selected.

Company facts

Website / Member Service Team - detailed steps

1. Go to the Member Service Team contact area on The Gym Group website or the gym-specific member portal.
2. Log in and choose the cancellation option or open a chat ticket.
3. State your membership details, desired cancellation date and whether you want access until the end of the billing period.
4. Wait for a confirmation email from Member Service Team. If more information is requested, provide it; cancellation will not complete until confirmation is received.

iOS / App - detailed steps

1. Open the App Store on your iPhone and tap your account icon.
2. Choose Subscriptions, find The Gym Group subscription and select Cancel Subscription.
3. If you joined via Apple and are within 14 days, request a refund through Apple.

Android / Google Play - detailed steps

1. Open Google Play Store, tap your profile and choose Payments and Subscriptions.
2. Select the membership and tap Cancel subscription.
3. Retain the Google Play confirmation email as proof.

Phone - detailed steps

1. Call the Member Service Team (phone number not publicly disclosed). Provide full name, membership ID and postcode.
2. Ask explicitly for written confirmation and a cancellation reference number.

Email - detailed steps

1. Compose an email to the Member Service Team including your full name, membership number, gym location and requested cancellation date.
2. Request an email confirmation and keep a copy of your sent email and any reply.

Post - detailed steps

1. Write a signed cancellation letter including full name, membership number, address, gym location and requested cancellation date.
2. Send by registered post to My Gym Group, 100 New Bridge Street, EC4V 6JA London, United Kingdom.
3. Keep the registered post receipt and await written confirmation from the company.

Moving abroad or to a location without a gym

If you move to a location where The Gym Group does not provide access, request cancellation and provide proof: a new utility bill, tenancy agreement or termination of previous address. The contract should be ended where performance is no longer possible. Applicable law: Consumer Rights Act 2015.

Price increase

If The Gym Group increases the price during a contract term and the contract allows you to cancel for a price rise, you can terminate the contract. Provide the communication from the gym showing the increase and your membership details. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Next of kin or estate executor should notify Member Service Team and provide a death certificate to stop future charges and close the account.

Legitimate grounds - serious injury, illness or loss of income

The Competition and Markets Authority advises that serious injury or illness should allow cancellation. My Gym Group accepts significant change in circumstances such as job loss or serious injury if evidence is supplied. Required proof: medical certificate, GP letter, employer redundancy notice or proof of inability to work. Applicable law: Consumer Rights Act 2015 and CMA guidance.

End of commitment (Saver plans)

Saver plans of 9 or 12 months end at the agreed term. You may not cancel without a contractual exit clause before the term ends except for a valid legal justification. Provide your membership agreement and payment evidence.

Cooling-off period (14 days)

For contracts concluded online or off-premises you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within 14 days for monthly or pay-upfront Saver memberships contact support and request a refund. If you used the facilities during the 14 days the refund is reduced by the higher of a one-day pass rate or a pro-rata rate based on the last visit. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

There are no publicly published retention scripts from The Gym Group, but Member Service Team can offer plan switches, a temporary freeze or advice on Saver plans. When contacting them ask to: switch to an Off-peak plan from £15.99 per month, move to a Standard Monthly from £19.99 per month, freeze membership for one month, or transfer to a Saver 9 or 12 month plan. Mention competitor prices and request a retention offer. Keep records of the offer in writing.

How much you save by cancelling

Example 1 - Cancel Ultimate Monthly and switch to Absolute Fitness UK monthly:

Ultimate Monthly: £24.99 x 12 = £299.88 per year.

Absolute Fitness UK: £21.99 x 12 = £263.88 per year.

Yearly saving: £299.88 - £263.88 = £36.00 per year.

Example 2 - Cancel Ultimate Monthly and switch to Off-peak Monthly:

Off-peak Monthly: £15.99 x 12 = £191.88 per year.

Yearly saving: £299.88 - £191.88 = £108.00 per year.

Cheapest real alternative from competitors listed in our research: Absolute Fitness UK at £21.99 per month or £203.88 per year as published by that provider. Use the monthly calculation above to compare equivalent monthly pricing.

Key consumer laws

Contracts for gym memberships in the UK are governed by the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (statutory 14-day cooling-off period for most online or off-premises contracts).

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If a contract includes disproportionate cancellation penalties or prevents cancellation for serious illness, these terms can be challenged under the Consumer Rights Act 2015.

How to escalate if The Gym Group refuses

1) Complain to The Gym Group Member Service Team in writing and keep copies. 2) Seek guidance from Citizens Advice: Citizens Advice - cancelling a gym membership. 3) If the company is not responsive, you can request a chargeback from your card issuer or use Section 75 for qualifying card payments. 4) Check company details at Companies House: Companies House - THE GYM GROUP PLC.

Confirm access period

If you want to remain using the gym until the end of your billing period, explicitly state this in your cancellation communication; otherwise access may cease immediately. Member Service Team confirmation should record the final date.

Check final billing and refunds

If you cancelled within the 14-day cooling-off period and did not use the gym, request a full refund. If you used the gym within 14 days the refund will be reduced by a one-day pass rate or a pro-rata rate based on the last visit. Outside 14 days refunds are not available for unused membership fees except where statutory rights apply.

Data and account

Request confirmation that your direct debit has been cancelled and that your personal data will be handled according to the company privacy policy. Keep copies of all confirmation emails and evidence of direct debit cancellation from your bank.

Re-joining

If you later decide to re-join, standard joining fees such as the £10 fee may apply unless a saver plan is chosen that removes the joining fee.

Use this checklist to make cancellation clean and to preserve evidence in case of disputes.

• Find your membership number and billing date.
• Decide whether you want access until the end of the billing period and state this when cancelling.
• Cancel direct debit with your bank at least 4 working days before the next billing day to prevent collection.
• Send your cancellation using Member Service Team web form, email or registered post to My Gym Group, 100 New Bridge Street, EC4V 6JA London.
• Request written confirmation and keep it. Do not consider cancellation complete until you receive confirmation.
• If within 14 days, request a refund and note any usage that may reduce it.
• If you face refusal, get Citizens Advice help and consider a card chargeback or Section 75 claim.