Cancel My Places Leisure the easy way

Overview

My Places Leisure is the consumer-facing membership programme operated by Places for People Leisure Limited. The service gives access to local gyms, pools, group classes and selected spa facilities at Places Leisure centres across the United Kingdom.

Services included

The membership portfolio includes annual upfront plans, monthly rolling plans, swim-only plans, premium plans with multi-centre access and concession or free community offers such as the Free Wandsworth Premium Membership. Features include gym access, pool access, group exercise classes and app-based booking.

Company facts

For the full membership terms and conditions see the official Terms and Conditions pages linked in the sources below.

Online member change request form

1. Open the Places Leisure membership area or contact your local centre and request the member change request form.
2. Complete the form with your membership details, reason for cancellation and preferred effective date.
3. Submit the form and keep the confirmation email or screen capture as proof.
4. Cancellation becomes effective after giving at least 15 days notice before your next payment date. See the membership terms at official terms.

Places Leisure app and online member area

1. Open the Places Leisure app or visit the members area on Places Leisure membership.
2. Look for membership settings, member change or cancellation options.
3. Complete the cancellation request and save the in-app confirmation or email.
4. The requested cancellation will be processed subject to the 15 day notice.

Phone

1. Find your centre contact details on the Places Leisure website or your membership paperwork.
2. Call and state you wish to cancel; request a written confirmation email and a reference number.
3. If the agent cannot confirm, follow up with an email or a written letter.
4. Record the call date and time for future reference.

Post and in person

1. Write a signed notice with your membership number, full name and request to cancel. State the effective date and the reason if required.
2. Deliver it to your Centre Manager in person and obtain a dated receipt, or send it by recorded delivery to the registered address: My Places Leisure, Gray's Inn Road, WC1X 8QR London, United Kingdom.
3. Keep proof of posting or the receipt and allow 15 days notice before the next payment date.

For activity bookings cancellations and detailed booking rules see the activity bookings policy and the activity FAQs at Activities FAQ.

Cooling-off period (change of mind within 14 days)

Rule - If you cancel within 14 days of joining you qualify for the Consumer Contracts Regulations 2013 cooling-off right where applicable. You must send or deliver a written notice to the Manager at your Centre within the 14 day period.

Required proof - dated written notice, membership joining receipt. Refunds for initial payments including any joining fee are processed within 10 working days when the cooling-off right applies.

End of Minimum Term

Rule - Members may cancel after the Minimum Term by providing at least 15 days notice before the next membership payment date. The Minimum Term length is not published by My Places Leisure in publicly available materials.

Required proof - member identification and membership number. Reference the member change request form or centre confirmation. See full terms at Terms and Conditions.

Price increase

Rule - If Places Leisure increases your membership fees during your Minimum Term, you may cancel the membership under the terms in the membership policy.

Required proof - a copy of the fee increase notification from Places Leisure and a written cancellation request. Applicable law: Consumer Rights Act 2015 for service fairness.

Medical condition preventing use

Rule - Cancellation is allowed during the Minimum Term if a medical condition prevents use of services. Places Leisure requires written medical evidence.

Required proof - letter from a qualified medical practitioner detailing the condition and its impact. Applicable law: Consumer Rights Act 2015 regarding service performance with reasonable care and skill.

Moving home 15 miles or more

Rule - You can cancel during the Minimum Term if you move 15 miles or more from a facility with evidence of the new address.

Required proof - proof of new address such as utility bill or tenancy agreement showing the new postcode that is 15 miles or more from your registered centre.

Redundancy, pregnancy, death of subscriber

Rule - Cancellation is accepted during the Minimum Term for redundancy or pregnancy with documentary evidence. For death of the subscriber the membership can be cancelled by next of kin providing a death certificate.

Required proof - redundancy letter, medical evidence for pregnancy, or death certificate as applicable. Applicable law: Consumer Rights Act 2015.

Legitimate grounds accepted by Places Leisure

Exact list - Places Leisure explicitly lists: failure to provide the expected standard of facilities or service, unreasonable alteration of operating hours, medical condition supported by medical evidence, moving 15 miles or more, redundancy, pregnancy and bereavement. Each request must be supported by documentary evidence as stated above.

Before you cancel: negotiate

Retention offers - Research did not find a published standard retention package from Places Leisure. Members should ask centre staff for a retention offer when requesting cancellation. Suggested script: request a temporary freeze, downgrade to a cheaper plan or ask for a switching offer. Ask the centre to confirm any offer in writing before accepting.

What cancelling saves you - exact calculations

Example 1 - Premium Flexi Plus monthly: £52 per month. Annual cost: 12 x £52 = £624 per year.

Example 2 - Monthly rolling membership (Gym, pool, classes): £40 per month. Annual cost: 12 x £40 = £480 per year.

Example 3 - Annual upfront membership (Gym, pool, classes): £430 per year.

Cheapest competitor alternative - Fitness4Less monthly at £15 per month. Annual cost: 12 x £15 = £180 per year.

Yearly savings calculations:

• Switching from Premium Flexi Plus £52 to Fitness4Less £15: (52 - 15) x 12 = £37 x 12 = £444 saved per year.
• Switching from Monthly rolling £40 to Fitness4Less £15: (40 - 15) x 12 = £25 x 12 = £300 saved per year.
• Switching from Annual upfront £430 to Fitness4Less annual £180: 430 - 180 = £250 saved per year.

Other price points for reference from Places Leisure: swim only annual £300, monthly swim membership £27.50, spa monthly £33, Free Wandsworth Premium Membership free of charge for eligible residents. Use these figures when calculating your personal saving.

Key consumer laws and regulator

Relevant laws and regulator - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14 day cooling-off right for qualifying off-premises and distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority addresses unclear auto-renewal and hard-to-cancel subscriptions. Citizens Advice provides guidance on cancelling gym memberships and consumer rights.

Cooling-off and refunds

Cooling-off - If you cancel within 14 days under the Consumer Contracts Regulations 2013 you are entitled to a refund of initial payments including any joining fee. Places Leisure processes such refunds within 10 working days where the cooling-off right applies.

When you can escalate

Escalation steps - First complain to Places Leisure in writing citing the relevant clause in your membership agreement and Consumer Rights Act 2015 if the service was not provided with reasonable care. If unresolved, contact Citizens Advice at Citizens Advice - cancelling a gym membership for guidance. For card payments consider Section 75 or a card issuer chargeback for qualifying payments.

Check final billing and refunds

Confirm the cancellation effective date and any refund due. If you cancelled within the 14 day cooling-off period expect a refund within 10 working days. If Places Leisure terminates your membership with one month written notice you will receive a refund for any advance payments covering the period after termination.

Access and bookings

Access - Once cancellation is effective you will no longer be able to use members-only facilities after the effective date. Cancel any future activity bookings in the app or members area to avoid standing charges where applicable.

Data and reactivation

Data - Request confirmation of retained personal data from Places Leisure if you need it. Rejoining - If you rejoin after 30 days a joining fee may apply for monthly rolling plans. Keep written confirmation of any waived fee when negotiating rejoin terms.

Use this checklist to complete a clean cancellation and preserve your rights.

• Locate your membership number and direct debit or payment method details.
• Decide cancellation channel: online form, app, phone or written letter. Use the member change request form if available.
• Allow at least 15 days notice before your next payment date when cancelling after the Minimum Term.
• If cancelling within 14 days, send written notice to your Centre Manager and request confirmation to trigger the cooling-off refund within 10 working days.
• Keep proof: confirmation email, in-app screenshot, recorded delivery receipt, or face-to-face dated receipt.
• Gather documentary evidence if cancelling for medical reasons, moving 15 miles, redundancy, pregnancy or bereavement.
• If you do not receive confirmation, escalate in writing citing Consumer Contracts Regulations 2013 or Consumer Rights Act 2015 and contact Citizens Advice for help.