Cancel Yoga Go the easy way

Service summary

Yoga Go is a subscription fitness app offering yoga, Pilates, Tai Chi and stretching programs aimed at weight loss, flexibility and general wellbeing. The app provides guided sessions, progress tracking and themed programs for different skill levels.

How it is sold

Yoga Go operates on a paid subscription model sold through the app and the Yoga Go website. Subscriptions can be bought via Apple App Store, Google Play or directly in the web cabinet. Purchases made in-app are charged to the purchaser's Apple ID or Google Play account.

Who runs it

The service is published by Welltech Apps Limited (founded 2025) with headquarters listed as Marina Del Rey, United States. Support is available at [email protected].

Web - cancel via the website

1. Open your browser and go to the Yoga Go web cabinet (log in with the same email used to subscribe).
2. Navigate to Account or Subscription settings and select Cancel subscription.
3. Take a screenshot of the cancellation confirmation page and save any confirmation email.
4. If you do not receive confirmation, email [email protected] quoting your account email and request written confirmation.

iOS - cancel via Apple

1. On your iPhone or iPad open Settings and tap your name, then Subscriptions.
2. Find Yoga Go in the list and tap Cancel Subscription.
3. Keep the Apple cancellation confirmation or the email from Apple as proof.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Yoga Go and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot of the cancellation screen.

Email - cancel by message

1. Send an email to [email protected] with the subject line Cancel subscription and include your account email and last 4 digits of the payment method if available.
2. Request a written confirmation of cancellation and a final billing date.
3. If no reply within 72 hours, escalate with a registered letter.

Post - cancel by registered letter

1. Write a short letter specifying your account email, request to Cancel subscription, and the date you want cancellation to take effect.
2. Send by Royal Mail registered post to Yoga Go, Old Gloucester Street, WC1N 3AX London, United Kingdom and keep the registered delivery receipt.
3. If you are within 24 hours of renewal, also cancel via your payment platform (Apple/Google/bank) to avoid a charge.

Note: Deleting the app does not cancel your subscription. If you subscribed through the App Store or Google Play you must cancel through those platforms.

Cooling-off - 14-day right to withdraw

Rule: If you bought a subscription online you have a 14-day right to withdraw under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This 14-day period starts the day the contract is made (the purchase date).

Required proof: Order confirmation, purchase date, and request to withdraw sent by email to [email protected] or by post to the address. If you began the digital service with your express consent and acknowledged that you lost the right to withdraw, Yoga Go may charge for the period of service used.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

30-day money-back guarantee (when offered)

Rule: Yoga Go's public policy states that a 30-day money-back guarantee may be offered at the time of purchase. Where a 30-day guarantee was offered you may be eligible for a refund within the first 30 days according to Yoga Go's terms.

Required proof: Proof of purchase and the date of purchase showing the 30-day guarantee was offered (receipt or screenshot). Contact [email protected] or use the online refund form referenced in their official refund policy.

Purchases through App Store or Google Play

Rule: Refunds for purchases made through Apple or Google are handled by Apple or Google. Yoga Go states that renewal charges made via those platforms must be handled by the platform provider.

Required proof: Apple or Google purchase receipt and account details. Request the refund directly from Apple/Google; keep a copy of the decision.

Price increase

Rule: Yoga Go's publicly available information does not specify an automatic right to cancel for a price increase beyond general consumer protection. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill; the CMA reviews misleading auto-renewal and unclear price changes.

Required proof: Not published by Yoga Go. If you believe a price change breaches contract terms or was not clearly disclosed, keep your original purchase terms and complain to Yoga Go in writing; then escalate to Citizens Advice or the CMA if needed.

Applicable law: Consumer Rights Act 2015; CMA guidance on auto-renewal transparency.

Death of the subscriber

Rule: Yoga Go does not publish a policy for termination on the death of the subscriber.

Required proof: Not published by Yoga Go. If needed, contact [email protected] and provide a copy of the death certificate and proof of account ownership to request termination or refund. If Yoga Go refuses and a charge persists, raise a dispute with the card issuer.

Legitimate grounds and faults

Rule: Services that are not supplied with reasonable care and skill may be subject to remedy under the Consumer Rights Act 2015. Yoga Go's refund policy states purchases on the Yoga-Go website are final and non-refundable except where required by law.

Required proof: Evidence of the failure (screenshots, dates, correspondence). For digital content where you were charged after agreeing to immediate access, the right to withdraw may be lost if you gave express consent for immediate performance.

Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Retention offers reported: Research contains no specific list of retention offers made by Yoga Go. No documented discount or retention scripts were reported in the source data.

How to ask: Email [email protected] with a clear subject Line: Request retention offer or Refund request. Example message: "I want to cancel my Yoga Go subscription and I am asking if you can offer a discount or pause instead. My account email is [your email]. Please respond with any retention offers or confirm cancellation and final charge date." Always request written confirmation of any offer and the deadline to accept.

What cancelling saves - real maths

Use the subscription prices published by Yoga Go. Example calculations for a year:

Monthly plan at £12.99: 12.99 x 12 = £155.88 per year.

3 month subscription at £14.99 per month: 14.99 x 12 = £179.88 per year.

12 months subscription at £44.99 (annual): £44.99 per year which equals £3.75 per month.

Forever subscription one-time: £149.99 one-time payment.

Cheapest real alternative from competitors in the research: Nuffield Health 24/7 at £6.99 per month. Annual cost: 6.99 x 12 = £83.88 per year.

Example saving by switching from Yoga Go monthly £12.99 to Nuffield £6.99: £12.99 - £6.99 = £6.00 saved per month. Annual saving: 6.00 x 12 = £72.00 per year.

Key UK laws that apply

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - provides a 14-day cooling-off right for online contracts. Consumer Rights Act 2015 - services must be performed with reasonable care and skill; unfair contract terms may be unenforceable.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Yoga Go states subscriptions renew automatically unless auto-renewal is turned off 24 hours before the period ends. If you were not clearly told about automatic renewal or cancellation steps, you may have a consumer complaint ground under CMA guidance.

How to escalate a problem

1) Complain to Yoga Go in writing at [email protected] and keep records. 2) If unresolved, seek advice from Citizens Advice and request intervention or complaint templates. 3) For qualifying card payments, consider a Section 75 claim (for credit card) or a chargeback with the card issuer. 4) If the issue involves platform purchases, request refunds via Apple or Google and keep platform responses. 5) If you suspect an unfair term or widespread problem, report to the CMA.

Check access and final billing

Keep the cancellation confirmation screenshot or email. Confirm the final billing date and whether access remains until the end of the paid period. If you cancelled less than 24 hours before renewal you risk being charged for the next period; request a refund if you were charged within 24 hours after a cancellation attempt.

Data and account

If you want to remove personal data, contact [email protected] and request data deletion. Check Yoga Go's privacy policy at official privacy policy for details on retention and deletion.

Re-activation

If you wish to return, re-subscribe via the app or web cabinet. If you purchased a lifetime or one-time premium (for example £149.99 lifetime or £33.99 one-time premium), check your account for lifetime entitlements before repurchasing.

Follow this checklist to ensure cancellation is effective and you keep evidence.

• Check your next billing date and cancel at least 24 hours before it to avoid charges.
• Cancel via the platform you paid with: App Store, Google Play or web cabinet.
• Take a screenshot of the cancellation confirmation and save any confirmation email.
• If you do not receive confirmation within 72 hours, email [email protected] and attach proof of cancellation.
• If charges continue after cancellation, contact your card issuer to request a chargeback or Section 75 claim for qualifying payments.
• If you want a refund within 14 days, cite the Consumer Contracts Regulations 2013 and send a withdrawal request.
• Send a registered letter to Yoga Go, Old Gloucester Street, WC1N 3AX London, United Kingdom if online methods fail; keep the Royal Mail receipt.