Cancel CVLife the easy way

Overview

CVLife operates leisure and cultural services in Coventry and surrounding areas plus online offerings. The business runs multi-site gym, swim and spa memberships, livestream classes and local community programmes.

Core business lines

CVLife sells monthly and upfront memberships for physical sites such as Centre AT7, The Alan Higgs Centre, Xcel Leisure Centre and The Wave, plus a Livestreaming Membership for online classes.

Company facts

Post - Registered letter (recommended)

1. Write a clear cancellation statement including your full name, membership number, date of birth and the date you want the membership to end.
2. Sign and date the letter.
3. Send by Recorded Delivery or Special Delivery to CVLife Customer Services, Harlands House, Avebury Boulevard, Central Milton Keynes, MK9 2BN.
4. Keep the postal receipt and delivery signature as proof.

Email

1. Send the cancellation to [email protected] or the official customer service contact shown on membership paperwork.
2. Include membership number, full name and requested termination date.
3. Save the sent message and any reply from CVLife as proof.

Phone

1. Call customer service using the number on your membership paperwork or CVLife customer service page.
2. Ask for a cancellation reference and the effective termination date in writing.
3. Follow up by email or recorded post to obtain written confirmation.

Website / Member area

1. Log in to your account at bookings.cvlife.co.uk or cvlifestyles.co.uk.
2. Locate membership settings and submit a cancellation request if the option is visible.
3. Download or screenshot confirmation and keep for records.

In person at a site

1. Visit Centre AT7, The Alan Higgs Centre, Xcel Leisure Centre or The Wave reception.
2. Request and complete a cancellation form and obtain a signed copy from staff.
3. Keep the staff-signed copy as proof of the request and date.

Moving - change of residence

If you move outside CVLife service area and your contract allows termination for relocation, provide proof such as a new tenancy agreement or utility bill showing the new address. CVLife's public terms are not explicit on relocation exceptions; include the evidence and request termination in writing.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If CVLife increases the membership price mid-contract, check your contract for a unilateral price change clause. If the change removes an essential benefit or creates a new charge, you may cancel by written notice referencing the contract clause and your rejection. Provide the price change notice from CVLife as proof.

Applicable law: Consumer Rights Act 2015; CMA guidance on unfair terms and auto-renewal.

Death of subscriber

To cancel due to the death of the subscriber, send a copy of the death certificate and a written request from the executor or next of kin. Include membership details and request final account settlement. CVLife accepts legitimate documentary proof for bereavement cancellations where submitted.

Applicable law: Consumer Rights Act 2015.

Legitimate ground accepted by CVLife

From available guidance, CVLife accepts legitimate grounds where supported by documentation such as medical incapacity or bereavement. Provide medical evidence or other official documents and request contract termination in writing.

Applicable law: Consumer Rights Act 2015.

End of commitment

When your minimum commitment has ended (commonly six Direct Debit payments for monthly plans), submit written notice to terminate and allow the stated notice period of 30 to 60 days. Keep proof of your request and the date you expect the membership to stop.

Applicable law: Consumer Rights Act 2015.

Cooling-off rights (14 day distance contracts)

For contracts purchased online or off-premises, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within 14 days, send a clear statement of cancellation. If you asked CVLife to start services during this period, the company may charge for the services provided up until cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See Citizens Advice.

Before you cancel: how to negotiate

CVLife retention offers are not widely published. If you want to keep membership, contact customer services and request a retention offer by email or in writing. Explain whether you can move to an off-peak, student or corporate rate. Mention specific plans such as Standard Adult at £44.00 or Off-Peak at £38.00 as alternatives to cancellation. If CVLife proposes a discounted rate, obtain the offer in writing and confirm the new price and duration.

What cancelling saves - yearly calculations

Compute annual savings by multiplying monthly plan price by 12 or using the upfront price if applicable. Examples from CVLife pricing:

• Standard Adult: £44.00 x 12 = £528.00 per year.
• Standard Adult Off-Peak: £38.00 x 12 = £456.00 per year.
• Student 18+ monthly: £25.00 x 12 = £300.00 per year.
• Student 18+ annual: £240.00 per year.
• Mana Spa & Swim monthly: £41.00 x 12 = £492.00 per year.
• Livestreaming Membership: £5.00 x 12 = £60.00 per year.

Cheapest real low-cost alternative inside CVLife: Livestreaming Membership at £5.00 per month equals £60.00 per year. If you need a low-cost gym option outside CVLife, check local operators or nationwide budget gyms and compare contract terms before committing.

Consumer law that applies

United Kingdom consumer protections relevant to CVLife include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal clauses as potentially unfair.

Cooling-off and refunds

For contracts signed online or off-premises you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you cancel during that period and services were already provided at your request, CVLife may charge for services provided up to cancellation. For details see Citizens Advice and Which? guide.

How to escalate

First complain to CVLife in writing and keep evidence. If unresolved, seek guidance from Citizens Advice or escalate to an appropriate ombudsman. For card payments, consider asking your card issuer for chargeback or a Section 75 claim if the payment qualifies. The CMA guidance on auto-renewals may support complaints about hard-to-cancel terms.

Confirm your end date

Obtain written confirmation of the termination date and final Direct Debit date. Keep emails, signed letters and delivery receipts until at least 12 months after the final payment.

Check final billing and refunds

If you are due a refund under the 14-day cooling-off period or under the contract terms, request it in writing and set a deadline such as 14 days for repayment. If services were used during the cooling-off period, agree the pro rata charge and request a final statement.

Access and re-activation

Confirm whether your membership access ends immediately or at the end of the notice period. If you plan to rejoin later, ask about any joining fee such as the standard £20 joining fee mentioned in CVLife package notes for most monthly memberships.

Data and membership records

Request confirmation of what personal data CVLife retains and ask for deletion if you do not intend to rejoin. Keep a copy of your last statement and cancellation confirmation for future disputes.

Use this checklist to cancel and protect your rights.

• Find your membership number and original contract date.
• Decide your cancellation method and prepare a written statement with name, membership number and requested end date.
• If cancelling by post, send by Recorded Delivery to Harlands House, Avebury Boulevard, Central Milton Keynes, MK9 2BN and keep the receipt.
• If cancelling by email, send to [email protected] and save the sent message and any reply.
• Allow for a notice period of 30 to 60 days and note the expected final Direct Debit date.
• Request written confirmation and a final account statement listing any refund or outstanding charges.
• If you signed up online, consider your 14-day cooling-off right under the Consumer Contracts Regulations 2013 and include a cancellation date within that window if applicable.
• If unresolved, contact Citizens Advice and prepare documentation for escalation or a chargeback claim.