Cancel Headspace the easy way

Overview

Headspace is a subscription app and platform that offers guided meditation, sleep content, focus music and short mental health exercises. It aims to improve wellbeing through mindfulness and clinical care resources.

Who runs it

Headspace Inc is the legal entity founded in 2010 by Andy Puddicombe and Rich Pierson. The company is headquartered in Santa Monica, United States, and the current CEO is Tom Pickett.

Main features

Headspace provides over 1,000 meditations, sleepcasts, breathing exercises, daily meditation and short videos focused on mental health and wellbeing.

Web (direct subscription on Headspace.com)

1. Open your browser and visit https://www.headspace.com/subscription/manage (subscriptions).
2. Log in with the account used to subscribe.
3. Click or tap the 'CANCEL MEMBERSHIP' link on the subscription page.
4. Follow on-screen prompts to confirm cancellation. Take a screenshot of the confirmation page.
5. If the 'CANCEL MEMBERSHIP' link is not present, send a message to [email protected] explaining you cancelled and request confirmation. See official cancellation guidance.

iOS - Apple App Store

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then tap 'Subscriptions'.
3. Select the Headspace subscription from the list.
4. Tap 'Cancel Subscription' and confirm. Keep the Apple confirmation or email receipt as proof.
5. If Apple says you did not purchase via Apple, contact Headspace support with screenshots.

Android - Google Play

1. Open Google Play Store.
2. Tap Menu (three horizontal lines) then 'Subscriptions'.
3. Select Headspace and tap 'Cancel subscription'.
4. Keep the Google Play confirmation and email receipt as proof.

Email

1. If you cannot find a cancel button on the website, email [email protected] describing your account and request cancellation.
2. Include the email tied to the account and last four digits of the payment card if asked.
3. Save the sent message and any reply from Headspace as proof.

Post (registered letter)

1. Prepare a clear, dated written statement that you wish to cancel your Headspace subscription and include the account email.
2. Send by registered post to: Headspace, 2 Leman Street, E1W 9US London, United Kingdom.
3. Keep proof of postage and any delivery receipt.

Phone

1. Headspace does not publish a phone cancellation number. The company directs customers to online cancellation or email support. If you have a corporate or employer-managed subscription, check the employer portal for contact options.

Moving abroad or relocation

If you need to cancel because you permanently move where Headspace is unavailable or you cannot use the service, contact [email protected] with proof of address change such as a tenancy agreement or utility bill. Headspace does not publish a standard relocation refund but asks customers to contact support to review individual cases.

Applicable law: Consumer Rights Act 2015 for service performance and unfair terms.

Price increase

If Headspace increases the subscription price, check the terms of offer and your renewal notice. Headspace must provide renewal information. If you do not accept the increase, you may cancel. Keep the renewal notice or invoice as proof.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off notice requirements.

Death of the subscriber

To cancel due to the death of the subscriber, send an email to [email protected] and attach a copy of a death certificate or other official document proving the death. Headspace's published policies do not list a specific procedure so contact support for account closure and possible refund review.

Applicable law: Consumer Rights Act 2015 for termination of ongoing services.

Legitimate ground - special circumstances and termination for cause

Headspace states subscriptions are generally non-refundable. However, Headspace will review individual cases and states that if a subscription is terminated for cause by the customer, Headspace shall refund fees covering the remainder of the term. To request this, email [email protected] and provide documentary evidence supporting your claim.

Applicable law: Consumer Rights Act 2015; statutory rights under Consumer Contracts Regulations may apply for certain online contracts.

End of commitment and cooling-off

If you are within the 14-day cooling-off period for an online purchase, you may have the right to cancel under the Consumer Contracts Regulations 2013. If digital content was accessed or downloaded with your express consent, the right may be limited. Notify Headspace clearly and keep copies of your cancellation message. For renewals, the Digital Markets, Competition and Consumers Act 2024 requires a renewal cooling-off notice; your cancellation is effective when you notify the trader.

Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024.

Before you cancel - how to negotiate with Headspace

Research does not show published retention discounts or automatic offers from Headspace. To try to keep your subscription, email [email protected] and request a retention offer or ask for a refund review if you were charged unexpectedly. Mention the date of the renewal charge, provide proof of cancellation attempts if any, and quote that Headspace says it reviews special circumstances. Keep all correspondence as evidence.

What cancelling saves - compute yearly savings

Example calculations using Headspace UK prices:

• Premium monthly: £12.99 x 12 = £155.88 per year.
• Premium annual: £49.99 per year.
• Yearly saving by moving from monthly to annual: £155.88 - £49.99 = £105.89 per year.
• Family monthly: £14.99 x 12 = £179.88 per year. Family annual: £74.99 per year.
• Student annual: £9.99 per year.

Cheapest real alternative among the competitors listed in our research: Bupa Well+ Silver at £20 per month (£240 per year) is more expensive than Headspace. The most economical options are Headspace Free at £0 or Headspace Student at £9.99 per year.

Key UK consumer laws

The main legal protections for UK consumers are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 which include a 14-day cooling-off right for most online contracts. The Digital Markets, Competition and Consumers Act 2024 adds specific protections for subscription renewals and cooling-off rights at renewal.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cancellation right for online sales. Digital content downloaded or streamed may be excluded from a refund after express consent to begin performance. The Digital Markets, Competition and Consumers Act 2024 states that cancellation is effective when the consumer notifies the trader and that traders must provide a cooling-off notice at the start of each renewal cooling-off period.

Escalation steps

1) Complain to Headspace support at [email protected] and keep records. 2) If unresolved, seek guidance from Citizens Advice. 3) For sector-specific disputes consult the relevant ombudsman. 4) For card payments, consider Section 75 or a chargeback via your card issuer. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as possible unfair practices.

Check access and billing

After cancellation, check your account page for confirmation. Headspace charges are typically taken through the original payment channel - if you purchased via Apple or Google, those platforms manage billing. Keep bank or card statements for the final charge.

Data and account reactivation

Your account data and progress may remain in your Headspace account after cancellation. If you decide to reactivate later, log in and subscribe again. For data deletion requests, contact Headspace support or consult their terms and privacy policy.

Final invoice and refunds

Headspace states subscriptions purchased directly, via Apple or Google are generally non-refundable. Headspace will review individual cases and refund for termination for cause covering the remainder of the term in specific circumstances. To request a refund, email [email protected] and include purchase details and proof. See Headspace terms of offer for specifics: Terms of offer.

Follow this checklist to make cancellation effective and preserve your rights.

• Identify where you subscribed - Headspace website, Apple App Store or Google Play.
• Cancel in the correct place: website via https://www.headspace.com/subscription/manage, Apple via Settings, Google via Play Store.
• Take screenshots of the cancellation confirmation and any receipts.
• Save copies of emails you send and any replies from [email protected].
• Check bank or card statements for any post-cancellation charges for 60 days.
• If you are within 14 days of purchase, quote the Consumer Contracts Regulations 2013 when requesting a refund for online purchases, unless you gave express consent for digital content and started it.
• If Headspace refuses a lawful refund, contact Citizens Advice and consider a Section 75 claim or chargeback through your card issuer.