Cancel Hiscox the easy way

Summary

Hiscox Ltd is a specialist insurer offering personal and commercial insurance products in the United Kingdom and internationally. Founded in 1901, Hiscox provides business insurance, professional indemnity, public liability and home policies targeted at small businesses and higher value personal clients.

Main products

Hiscox sells business insurance packages that include professional indemnity, public and products liability, employers liability, cyber and data cover, property and directors and officers protection. Typical starting monthly prices include Business Insurance from £7.20, Professional Indemnity from £8.00 and Public Liability from £5.20.

Company facts

Phone

1. Call 0800 280 0351 (or +44 800 247 1902 outside the UK) Mon-Fri 9am-6pm.
2. Give your policy number, full name and the email address on the policy.
3. Ask the agent for the cancellation effective date and a reference number or confirmation email.
4. Record the agent name, time and reference for your records.

Email

1. Send an email to [email protected] from the email address on the policy or include the policy email address in the message.
2. Include the policy number, full name, requested cancellation date and bank details for any refund.
3. Keep the sent message and wait for a reply; allow 1-5 business days.
4. If no reply within 5 business days, follow up by phone and reference your sent email.

Post

1. Write a signed cancellation letter including your policy number, full name, contact details and requested cancellation date.
2. Send by recorded delivery to Hiscox, 24 Bevis Marks, EC3A 7JB London, United Kingdom.
3. Keep the tracking receipt and wait for written confirmation from Hiscox. Processing can take up to 30 days for some business policies.

Online / Existing customer portal

1. Visit the customer pages for the relevant product. For business insurance see Hiscox business insurance - existing customers.
2. Log in with your policy details and look for cancellation or contact options.
3. Submit the cancellation request and download any confirmation or message from the portal.
4. If portal action is unclear, follow up by email quoting the portal message.

Moving address

If you move to an address outside the policy terms, notify Hiscox and request cancellation. Provide proof: new address (tenancy agreement or utility bill) and the policy number. The applicable law: Consumer Contracts Regulations 2013 for off-premises and online contracts when the contract type changes materially.

Price increase

If Hiscox increases premium during a renewal and you do not accept the new price, you may cancel. Provide the renewal notice showing the increased premium and your written refusal. The applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where unfair unilateral changes could be challenged.

Death of the insured

For the death of the policyholder inform Hiscox, provide a death certificate and policy number. Hiscox will calculate any refund pro rata where no claim has been made. The applicable law: standard insurance contract practices and the Financial Ombudsman Service guidance for life events.

Legitimate ground accepted by Hiscox

Hiscox accepts cancellation for unpaid instalments, non-renewal requests, and material changes in risk. Required proof includes bank statements for missed instalments or official documents demonstrating change in business status. The applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment / Contractual termination

For business policies that require 30 days' written notice, provide written notice and keep proof of dispatch. Hiscox will refund pro rata for the unused portion if no claim has been made and the refund amount is at least £20. The applicable law: Hiscox general terms and conditions and Consumer Rights Act 2015.

Cooling-off period

Specific policies such as Hiscox 606 Home Insurance have a 14 day cooling-off period from the date of insuring. If cancelled within 14 days and no claim made you are entitled to a full premium refund. After 14 days a pro rata refund applies if no claim has been made. The applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Hiscox retention offers are not widely published in the research. To request a retention offer call 0800 280 0351 and ask to speak to a retention specialist. Explain your reason to leave, ask for a lower renewal price and request written confirmation of any offer. If no written offer is supplied, request the agent's name and reference.

What cancelling saves - concrete math

Use the actual Hiscox starting monthly prices to calculate annual savings:

• Business Insurance from £7.20 - yearly cost 7.20 x 12 = £86.40
• Professional Indemnity from £8.00 - yearly cost 8.00 x 12 = £96.00
• Public Liability from £5.20 - yearly cost 5.20 x 12 = £62.40

Example: if you cancel a Business Insurance policy billed at £7.20 per month and switch to an alternative at £6.00 per month, saving is 7.20 x 12 = £86.40 versus 6.00 x 12 = £72.00. Yearly saving = £86.40 - £72.00 = £14.40.

Cheapest real alternative: Aviva business policies are commonly competitive; customers should compare with actual quotes. For an initial estimate compare with an alternative starting at £6.00 per month to calculate savings as shown above.

Consumer rights and cooling-off

The Consumer Contracts Regulations 2013 give a 14 day cooling-off period for contracts concluded online or off-premises. During this 14 day period you can cancel and get a refund unless you asked for the full performance of services with your express consent.

Quality of service and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers from disproportionate cancellation penalties or unfair contract terms.

Auto-renewal and CMA guidance

The Competition and Markets Authority considers hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you encounter unclear renewal terms, lodge a formal complaint with Hiscox and keep copies.

Escalation path

First complain to Hiscox using customer services and, if unresolved, refer the dispute to the Financial Ombudsman Service. For practical advice contact Citizens Advice and consider chargeback or Section 75 through your card issuer for qualifying payments.

Check final bill and refund

After cancellation check the final statement and the refund amount. Hiscox issues pro-rata refunds for unused periods where no claim has been made. No refund is generally issued for amounts under £20 according to Hiscox general terms.

Access to documents

Download and save your policy documents, cancellation confirmation and any final correspondence. Keep evidence of the cancellation date and any written confirmation for 12 months.

Re-activation and new cover

If you need cover again contact Hiscox for a new quote. Re-activation is not automatic; you must arrange a new policy or request reinstatement in writing.

Use this checklist to make cancellation straightforward and to protect yourself after you cancel.

• Find and copy your policy number and policy email address.
• Decide cancellation method - phone, email or recorded post.
• If calling, note agent name, time and reference number.
• If emailing, send from the policy email address to [email protected] and keep the sent email.
• If posting, send a signed letter by recorded delivery to Hiscox, 24 Bevis Marks, EC3A 7JB London, United Kingdom.
• Request written confirmation of cancellation and any refund amount and date.
• Check bank account for refund and keep a screenshot of the transaction.
• If you have an instalment not paid, resolve it to avoid unexpected cancellation for non-payment.