Cancel Lionsgate the easy way

Overview

Lionsgate Studios Corp. is a film and television studio known for distributing motion pictures and television content worldwide. In the UK the streaming brand is Lionsgate+ (formerly STARZPLAY for some markets).

Services offered

Lionsgate+ provides a subscription streaming service with a catalogue of films and TV shows, HD streaming and device access depending on plan and platform. Some offers were distributed via Amazon Prime Video Channels in the UK.

Company facts

Via the Lionsgate+ website

1. Open https://www.lionsgateplus.com/ and sign in to your account.
2. Go to Account or Subscription settings and choose Cancel subscription.
3. Confirm cancellation when prompted. You will receive a confirmation email. Keep that email as proof.

On iPhone / iPad (Apple App Store)

1. Open Settings on your device and tap your name.
2. Tap Subscriptions, select Lionsgate+ and tap Cancel Subscription.
3. Keep the Apple confirmation email or screenshot as proof. If you subscribed through Apple, Lionsgate cannot cancel your Apple-managed subscription for you.

On Android (Google Play)

1. Open the Google Play Store, tap your profile, select Payments and Subscriptions then Subscriptions.
2. Find Lionsgate+, tap Cancel subscription and follow instructions.
3. Save the Google Play confirmation email as proof.

Via Amazon Prime Video Channels

1. Sign in to your Amazon account and visit Manage Your Subscriptions or Prime Video Channels.
2. Find the Lionsgate+ channel and cancel via Amazon controls.
3. Keep the Amazon confirmation email. Research states cancellations via third parties must be done on that platform.

By email

1. Send a clear message to [email protected] stating your intent to cancel and the effective date (end of billing period or immediately).
2. Include your account email and subscriber name. Request written confirmation.
3. Keep the sent email and any reply as proof.

By post (Registered or Recorded Delivery)

1. Write a letter with your full name, account email, subscription start date and clear instruction: "I Cancel my Lionsgate+ subscription effective immediately" or "I Cancel at the end of the current billing period".
2. Send by Recorded Delivery to Lionsgate, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt and proof of delivery.
3. Recorded Delivery is recommended where a robust legal proof trail is required.

Cooling-off (new subscriptions)

If you are within the 14-day cooling-off period for a contract concluded online or off-premises you may cancel under the Consumer Contracts Regulations 2013. If you have not started streaming or otherwise accessed the digital service, you are entitled to a refund. If you have started streaming with your express consent your right to a full refund may be reduced. See Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 cooling-off provisions: cooling-off rights (2024).

Price increase

If Lionsgate raises the subscription price in a way that is not permitted by your contract, you may be entitled to cancel without penalty. The Consumer Rights Act 2015 requires contracts to be fair and performed with reasonable care and skill. Keep the price increase notice and your replacement request as proof. If the increase breaches contract terms, dispute it with the trader and escalate to Citizens Advice.

Death of subscriber

There is no specific statutory template for subscription termination on death in the provided research. Contact Lionsgate support at [email protected] and provide a copy of the death certificate and proof of executor status. Lionsgate's acceptance of these documents is a contractual practice rather than a statutory rule.

Legitimate ground - material breach

If Lionsgate fails to provide the service with reasonable care and skill under the Consumer Rights Act 2015 you can raise a formal complaint and request termination for breach. Required proof: detailed incident log, timestamps, and any error messages. Consumer Rights Act 2015 covers service quality obligations.

End of commitment / Promotional term

If you subscribed under a 24-month promotional contract, cancel at the end of that term without penalty. Proof: your original contract or promotional confirmation showing the 24-month commitment.

How to present proof

For all reasons above present documentary proof such as screenshots, confirmation emails, invoices, death certificate or the promotional contract. Cooling-off rights cite the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. See Digital Markets Act - section 261 and Digital Markets Act - section 267 for cooling-off and renewal protections.

Before cancelling: negotiate

Research shows no specific retention offers publicly reported for Lionsgate+ in the UK. If you want to ask for a retention deal, contact support at [email protected] or use the account cancellation flow and state: "I wish to cancel. Are there any retention offers available?" Ask for promotional pricing or a temporary discount, state competitor pricing, and request confirmation in writing. Keep any written offer as proof.

What cancelling saves you - annual math

Standard monthly plan: £5.99 x 12 = £71.88 per year.

Promotional 24-month plan at £2.99: £2.99 x 12 = £35.88 per year (during promotional term).

Promotional Amazon add-on at £1.99: £1.99 x 12 = £23.88 per year (limited time offers may end).

Shared Together Price at £1.49 (if sharing 3 accounts): £1.49 x 12 = £17.88 per year.

Cheapest real alternative from listed competitors: Disney+ at £4.99 x 12 = £59.88 per year. Switching from standard Lionsgate+ (£71.88) to Disney+ (£59.88) saves £12.00 per year (calculation: £71.88 - £59.88 = £12.00).

Key UK laws

Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and prevents unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts. The Digital Markets, Competition and Consumers Act 2024 introduces initial and renewal cooling-off protections for subscription contracts. See Consumer Contracts Regulations 2013 and Digital Markets Act cooling off.

Escalation path

1. Complain to Lionsgate with your proof and request written confirmation. 2. If unresolved, seek help from Citizens Advice and follow their guidance: Citizens Advice - cancelling services. 3. For payment disputes use your card issuer's chargeback or Section 75 where applicable. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Confirm access and final billing

After cancellation you will usually retain access until the end of your paid period. Lionsgate does not usually refund the current paid period when you cancel mid-period. Keep the cancellation confirmation email and your bank statements to verify the final billing date.

Data and account reactivation

Request confirmation in writing that your subscription is cancelled and ask whether Lionsgate retains or deletes your account data. If you later re-subscribe, your account may be reactivated. For disputes about continued charges provide the cancellation confirmation and, if needed, the Recorded Delivery proof of posting.

Follow this checklist to ensure a clean cancellation and proof trail.

• Sign in to your Lionsgate+ account and cancel via Account > Subscription; save the confirmation email.
• If subscribed via Apple, Google Play or Amazon, cancel through that platform and save their confirmation email.
• If you need robust proof, send a signed cancellation letter by Recorded Delivery to Lionsgate, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the delivery receipt.
• Record your next billing date and check bank statements for any unexpected charges for 30 days after cancellation.
• If charged after cancellation, contact Lionsgate support with your proof and escalate to Citizens Advice if unresolved.