Cancel Amazon Audible the easy way

Service overview

Amazon Audible is a subscription service for spoken audio content including audiobooks, podcasts and Audible Originals. Members access either credit-based purchases or a selection of titles included in the Plus Catalogue while their subscription is active.

How it works

Audible offers monthly and annual subscription plans. Some plans provide credits redeemable for any audiobook; other plans provide access to the Plus Catalogue and member discounts. Purchased titles remain in the user library permanently after purchase.

Company facts

Web - cancel on the Audible website

1. Go to Audible and sign in to the account connected to your membership.
2. Select your username from the top navigation and choose "Account details".
3. Click the "Cancel membership" link and follow the on-screen confirmation prompts until you reach the cancellation confirmation page.
4. Save a screenshot of the confirmation page or note the date your membership ends.

iOS - cancel if billed through Apple App Store

1. Open Settings on your iPhone or iPad and tap your name to access Apple ID.
2. Tap "Subscriptions", find Audible, and tap "Cancel Subscription".
3. Keep the App Store confirmation email or screenshot as proof.
4. Do not delete the Audible app expecting cancellation to happen automatically.

Android - cancel if billed through Google Play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Select Audible and tap "Cancel subscription", then follow prompts.
4. Keep the Google Play cancellation confirmation email or screen capture.

Phone / Chat - ask an agent to cancel

1. Open Audible Conditions of Use or the Audible Help pages to reach the chat or phone contact link.
2. Request an agent and state you want to cancel your membership. Provide account details for verification.
3. Request a cancellation reference number and ask for a confirmation email.

Email / Post - written requests

1. Audible does not publish a dedicated support email for cancellations. For written requests use a registered letter to the postal address below.
2. Address your letter to Audible, include account holder name, email address used on the account, and a clear request to cancel membership.
3. Send by registered post and keep proof of postage and delivery.

Moving abroad

Rule - Audible does not publish a specific moving policy. If your payment method or regional availability changes due to relocation, cancel via your Audible account or via App Store / Google Play depending on billing. Provide evidence if required by support such as proof of new address or bank statement. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts where relevant: legislation.gov.uk.

Price increase

Rule - Audible terms do not publicise a specific automatic right to cancel for a price increase in their published help pages. Under UK consumer law, a change that materially alters the contract or imposes an unfair term may allow cancellation without penalty. Required proof - copy of the notification of price increase and your account details. Applicable law - Consumer Rights Act 2015 concerning unfair contract terms and the Consumer Contracts Regulations where contract terms change.

Death of the subscriber

Rule - Audible does not publish a specific process for bereavement cancellations in the public help pages. For account closure, contact Customer Service by phone or chat and provide a copy of the short form death certificate and proof of authority if you request account closure or refund. Applicable law - standard account administration and data protection procedures apply; escalate to Audible support.

Audible cancels the service or Audible terminates membership

Rule - If Audible cancels the service or cancels your membership for reasons other than your breach, fraud or misuse, Audible will provide a prorated refund for the remaining days of your membership. Required proof - Audible will notify members; retain the notice. Source - Audible terms: Official conditions.

End of initial commitment

Rule - Audible plans listed are month-to-month or annual where stated. Cancel before the renewal date using the appropriate channel. Required proof - cancellation confirmation page or store cancellation confirmation for App Store/Google Play.

Cooling-off and trial cancellation

Rule - For distance contracts consumers have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Digital content exception - if you expressly consent and begin downloading or streaming immediate performance, the right to a refund may be lost. Audible offers a 30 day free trial for new members; cancel during the trial to avoid charges. Required proof - date of sign-up, confirmation of trial cancellation. Applicable law - Consumer Contracts Regulations 2013 and cooling-off provisions in the Consumer Rights Act 2024: Consumer Rights Act 2024.

Before cancelling: negotiate

Retention offers reported - There are no specific, documented public retention offers recorded in the Audible help pages or terms provided in the research. To request a retention offer ask for account retention options via Audible chat or phone. Steps - contact Audible Customer Service through the help pages, request any discounted period, promotional price or pause of membership, and ask for the offer in writing before accepting. Keep the written confirmation.

What cancelling saves - annualised examples and cheapest alternative

Compute yearly cost by plan:

• Standard: £5.99 x 12 = £71.88 per year
• Premium Plus (1 credit): £8.99 x 12 = £107.88 per year
• Premium Plus (2 credits): £14.99 x 12 = £179.88 per year
• Premium Plus Annual (12 credits): £69.99 per year
• Premium Plus Annual (24 credits): £109.99 per year

Compare to competitors:

• Apple Music: £10.99 x 12 = £131.88 per year. Savings vs Audible Premium Plus (1 credit) = £131.88 - £107.88 = £24.00 per year.
• Spotify Premium: £12.99 x 12 = £155.88 per year. Savings vs Audible Premium Plus (2 credits) = £155.88 - £179.88 = -£24.00 (Audible 2 credits is more expensive by £24.00 per year).
• Example saving if you cancel Standard (£5.99): switching to Apple Music costs £131.88 - £71.88 = -£60.00, meaning Audible Standard saves £60.00 per year compared to Apple Music.

Cheapest real alternative listed in the competitors is Apple Music at £10.99 per month. For audiobook-first users Audible's £8.99 Premium Plus can still be cheaper than larger streaming competitors when focusing on credits and the Audible library. Use the calculations above to decide.

Key UK laws and regulator

The main laws relevant to cancelling Audible in the UK are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 plus the cooling-off rights added in the Consumer Rights Act 2024. The Competition and Markets Authority has flagged hard-to-cancel subscriptions as potentially unfair. See the 2013 Regulations: legislation.gov.uk and the 2024 cooling-off provisions: Consumer Rights Act 2024.

Cooling-off and refunds

Cancellations within the 14 day cooling-off period entitle consumers to a refund, unless they have expressly consented to immediate performance of digital content which removes the refund right. Audible's published conditions state membership fees are non-refundable except in specific circumstances; Audible will prorate refunds if they cancel the service or membership for reasons other than your breach. See Audible terms: Official conditions.

How to escalate

First complain to Audible support and keep records of correspondence. If unresolved contact Citizens Advice for guidance and then escalate to the appropriate ombudsman for the sector where relevant. For payment disputes consider Section 75 on qualifying card payments or request a chargeback via your card issuer. The CMA guidance supports consumer complaints about unclear auto-renewal and hard-to-cancel practices.

Access to purchases

Purchased or redeemed titles remain in your Audible library permanently after cancellation. Unused credits are lost at the end of your final billing cycle except for memberships billed through the App Store or Google Play which are treated according to those stores' rules. Save copies or ensure your purchases are downloaded to the Audible app before membership ends.

Final billing and refunds

Audible membership fees are non-refundable in standard situations. If Audible cancels your membership for reasons other than your breach, Audible will prorate and refund the remaining days of membership. For App Store or Google Play subscriptions consult the store refund policy; Google Play typically does not refund past subscriptions except as otherwise provided in its Refund Policy.

Re-activating or closing the account

You can re-activate membership at any time by signing back into Audible and selecting a plan. If you want complete removal of personal data, contact Audible support to request account closure and data deletion; retain copies of communications and any confirmation you receive from Audible.

Before you cancel follow this checklist to preserve purchases and evidence.

• Sign in to Audible and confirm which account email is active.
• Download any audiobooks you want to keep offline to your device.
• Redeem any credits if you want to convert them to purchases; note unused credits will be lost at cancellation.
• Cancel via the correct channel depending on billing: Audible website, App Store, or Google Play.
• Save a screenshot of the cancellation confirmation page or store confirmation email.
• If you need a refund, prepare transaction receipts and dates and contact Audible support promptly.
• If you have problems, escalate to Citizens Advice and consider chargeback or Section 75 for qualifying card payments.