Cancel Audio Adventure Pro the easy way

Service overview

Audio Adventure Pro is a subscription audio service launched in 2024 that offers high-quality audio stories, exclusive episodic content and offline downloads for paying subscribers. The product is positioned as a premium audio-story platform in the UK market.

Who uses it

The target audience is listeners who prioritise immersive audio storytelling and exclusive releases, and who subscribe to receive continuous access rather than one-off purchases.

Key selling points

Audio Adventure Pro advertises superior audio quality, exclusive narrative content and offline listening for paid tiers. Pricing is tiered to match usage and feature needs.

Web (Account settings)

1. Go to https://audioadpro.com/.
2. Sign in to your account with your email and password.
3. Open Account or Subscription settings and choose Cancel or Stop Auto-Renewal.
4. Confirm cancellation on-screen and keep the confirmation screen or save the cancellation email sent by the company.

iOS (Apple subscriptions)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find Audio Adventure Pro and choose Cancel Subscription.
4. Keep the Apple confirmation email or screenshot the subscription status showing expiry date.

Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select Audio Adventure Pro and tap Cancel subscription.
4. Save the Google Play confirmation email or screenshot.

Phone

1. Phone contact details are not published by Audio Adventure Pro. If you have a phone number from your account or billing email, call and request cancellation.
2. Ask for a reference number and the agent's name.
3. Record date and time of call and request a confirmation email.

Email

1. Use the official support contact page or the domain owner contact: contact via domain owner lookup.
2. Send a clear request including your account email, subscription plan and the words "Cancel subscription".
3. Keep the support reply as proof.

Post (Registered letter)

1. Write a signed cancellation letter with your full name, account email, subscription plan and request to Cancel the subscription.
2. Send by registered post to Audio Adventure Pro, Example Street, EC1A 1AA London, United Kingdom.
3. Keep proof of postage and the signed delivery receipt. Delivery can be delayed 5-10 days due to misdirection or incorrect postcodes; cancellation is effective on receipt and acknowledgment by the company.

For the official terms consult the provider's terms and conditions: Terms and Conditions (PDF) and the help article on cancellation: Official cancellation steps.

Moving abroad or relocation

If you are moving and the service becomes unavailable in your destination, provide proof such as a tenancy agreement, utility bill or new address documentation. Audio Adventure Pro's public policy on relocation is not published. Use the Consumer Rights Act 2015 if the service can no longer be provided.

Applicable law: Consumer Rights Act 2015.

Price increase

If Audio Adventure Pro raises the subscription price before your next renewal, you can cancel without penalty if the change is a contract variation and you do not accept it. Provide a copy of the notice you received and the original price page or invoice. The exact acceptance period and notice process should be in the provider's terms.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel after the death of the subscriber, send a copy of the death certificate and proof of authority (executor or next of kin ID) to the company. Audio Adventure Pro's specific procedure is not published; use the registered address and request confirmation in writing.

Legitimate grounds - poor service or breach

If Audio Adventure Pro fails to provide the service with reasonable care and skill, keep evidence such as repeated error messages, missing content or loss of promised features. You may claim a remedy or cancellation under the Consumer Rights Act 2015. Required proof: screenshots, dates and support correspondence.

Applicable law: Consumer Rights Act 2015.

End of commitment

If you subscribed under a fixed term, cancellation is allowed at the end of that period. Provide the original contract or invoice showing the end date. Audio Adventure Pro's minimum commitment details are not published.

14-day cooling-off period (distance contracts)

For online subscription sign-ups, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period from contract conclusion. If you cancel within 14 days without having given express consent to start the service early, you are entitled to a full refund of payments made. If you gave express consent to immediate performance and acknowledged loss of the right to cancel, the 14-day right no longer applies once supply begins.

Required proof: cancellation notice within 14 days and your order confirmation. Traders must reimburse all payments within 14 days of being informed of the cancellation, except for any enhanced delivery costs where applicable.

Applicable law: Consumer Contracts Regulations 2013. See also the service terms: Terms and Conditions (PDF).

Before cancelling - try to negotiate

Audio Adventure Pro has no publicly reported standard retention offers. If you want to keep the account, ask support for specific offers: a temporary discount, a plan downgrade or a free trial extension. Wording to use in chat or email: "I want to keep my account but cannot afford the current plan. Are there any retention discounts, a lower-cost plan or an annual discount you can apply?" Request the exact offer in writing and get the new price and end date in the reply.

What cancellation saves you - exact math

Current Audio Adventure Pro plans and annual costs:

• Basic: £9.99 x 12 = £119.88 per year
• Standard: £14.99 x 12 = £179.88 per year
• Premium: £19.99 x 12 = £239.88 per year

Downgrading from Premium to Basic saves £19.99 - £9.99 = £10.00 per month, which equals £10.00 x 12 = £120.00 per year.

Cheapest real alternative from the competitors list: Qobuz Studio at £10.83 per month. Annual cost comparison: Qobuz at £10.83 x 12 = £129.96 per year. If you cancel Audio Adventure Pro Premium (£239.88) and switch to Qobuz (£129.96), you save £239.88 - £129.96 = £109.92 per year.

Key UK consumer law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms such as disproportionate cancellation penalties.

Cooling-off and distance selling

The Consumer Contracts Regulations 2013 give UK consumers a 14-day cooling-off period for contracts concluded online or off-premises. This period allows cancellation and refund unless the consumer gave express consent to begin digital content supply and acknowledged loss of the right to cancel. Traders must reimburse all payments within 14 days after being informed of cancellation. See the legislation: Consumer Contracts Regulations 2013.

Auto-renewal and enforcement

The Competition and Markets Authority (CMA) regards hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you suspect an unfair practice, complain to Audio Adventure Pro first and then escalate to Citizens Advice for next steps. For card payments you may consider Section 75 or a chargeback with your card issuer if eligible.

How to escalate

1. Complain in writing to the trader and keep all correspondence. 2. If unresolved, get advice from Citizens Advice. 3. Consider payment remedies such as Section 75 (credit card) or chargeback (debit/credit) with your payment provider. 4. Use the relevant ombudsman if the sector applies. Keep copies of all proof and timelines.

Check access and expiry dates

Keep the cancellation confirmation and check your account page or the confirmation email for the exact expiry date or whether access stops immediately. If you cancelled within a paid period, confirm whether you retain access until the end of the billing cycle.

Data and downloads

If you rely on offline downloads or saved playlists, note that access to downloads typically ends when your subscription lapses. Export or re-download any permitted content before access ends. Audio Adventure Pro's data retention timeframe is not published; request deletion if required under data protection rules.

Final billing and refunds

If you are due a refund under the 14-day cooling-off rule or for an agreed pro-rata refund, the trader must reimburse payments within 14 days of being informed of the cancellation. Keep bank statements showing the refund. If a refund is not received, contact Citizens Advice and consider a chargeback or Section 75 claim depending on your payment method.

Re-activation

If you decide to re-subscribe later, you will typically be able to sign up again using the same email. Check whether any promotional rates you had previously will still apply; most promotions are not automatically reinstated.

Use this checklist to make cancellation effective and to preserve your rights.

• Save the cancellation confirmation screen and any confirmation email.
• Note the effective cancellation date and any expiry date in your account.
• If you cancel within 14 days and want a refund, state explicitly that you are exercising your cancellation right under the Consumer Contracts Regulations 2013.
• Keep proof of payment and any refund transaction receipts for 90 days.
• If sending a letter, send by registered post and keep the signed receipt.
• If you used a card and the trader refuses a refund, contact your card issuer about Section 75 (credit card) or a chargeback.
• Request account deletion if you do not want the provider to retain your personal data.