Cancel Audiobook Store the easy way

Overview

Audiobook Store is the trading name used online by DME Media LLC under AudioBookSTORE.com. The service provides audiobook and spoken word downloads and streaming for listeners, with a focus on accessibility and DRM-free content for some titles.

Who uses it

The target audience includes audiobook listeners, people seeking spoken word content, and users who require audio formats for vision impaired reading assistance.

How it works

Users create an account, choose a subscription or buy individual audiobooks, and listen via web or mobile apps. Subscriptions typically renew monthly and can be cancelled via the account area or customer support.

Web - Cancel via account

1. Open the website and log in to your account.
2. Go to My Account in the top right corner.
3. Open the Billing section and select Cancel Account.
4. Follow the on-screen confirmation and save or screenshot the confirmation page.
5. Expect an email confirming the cancellation; keep this email as proof.

iOS - Cancel via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select the Audiobook Store subscription and tap Cancel Subscription.
4. Apple will confirm cancellation and send a receipt. Keep that receipt for proof.
5. If you need a refund, request it through Apple, not Audiobook Store.

Android - Cancel via Google Play

1. Open Google Play Store on your Android device.
2. Tap Profile icon, then Payments and subscriptions, then Subscriptions.
3. Select the Audiobook Store subscription and tap Cancel subscription.
4. Keep the Google Play cancellation receipt as proof.
5. Refunds for Google Play purchases follow Google rules and your statutory rights; see Google Play help.

Phone - Contact customer support

1. Phone number is not published by Audiobook Store. If you find a phone number, note the time and keep a call record.
2. Request cancellation and ask for written confirmation by email.
3. If no confirmation arrives, follow up with an email and, if needed, a recorded delivery letter.

Email - Cancel by email

1. Send an email to [email protected] with subject "Cancel my account" and provide your account email and user ID.
2. State the date you want cancellation to take effect and request written confirmation.
3. Keep your sent email and any reply as proof.

Post - Cancel by registered letter

1. Write a clear cancellation letter including your full name, account email, account ID if known, date of letter and wording "I hereby cancel my Audiobook Store subscription".
2. Send the letter by Recorded Delivery to Audiobook Store, 2 Woodberry Grove, N12 0DR London, United Kingdom.
3. Keep proof of postage and delivery receipt; request the trader to confirm the cancellation date in writing.

Moving abroad

If you move abroad and cannot use the service because of geographic restrictions, contact customer support and provide proof of new address such as a utility bill or tenancy agreement. Audiobook Store's terms do not publish a specific relocation policy; request a written confirmation of cancellation.

Applicable law: Consumer Contracts Regulations 2013 for remote contracts where relevant.

Price increase

If Audiobook Store increases the subscription price during your active contract, you may cancel if the change is materially adverse. Provide the price change notice or screenshot of the new price and the date it was applied. Under UK consumer law, a unilateral significant price increase can be challenged as an unfair term.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

In the event of the account holder's death, an executor or family member should email [email protected] with a copy of the death certificate and proof of authority to act. Request account closure and confirmation of what happens to purchased titles and billing.

Applicable law: Not statutory consumer-specific; follow trader procedures and provide documentary proof.

Legitimate ground

Legitimate grounds include defective digital content or failure to provide the service with reasonable care and skill. Provide screenshots, timestamps, and examples of where audio files are faulty or downloads fail. Audiobook Store's published terms state refunds are at the trader's discretion, but UK law requires services to be performed with reasonable care and skill.

Applicable law: Consumer Rights Act 2015.

End of commitment

If you have a fixed-term offer expiring, cancellation at term end must follow the notice period stated in your plan. For most Audiobook Store subscriptions the service is month-to-month and there is no minimum commitment. Provide your account statement showing the subscription start date as proof.

Applicable law: Contract terms and Consumer Contracts Regulations 2013 where the contract was concluded remotely.

Cooling-off period (14 days)

For contracts concluded online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you did not consent to immediate download/streaming, you can cancel within 14 days for a full refund. If you agreed to immediate supply and download began, you may have waived the right to withdraw.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

There are no confirmed public reports of standard retention discounts offered by Audiobook Store in the available research. To ask for a retention offer, email [email protected], state your account email and that you are considering cancellation, and ask for any retention or discounted plan. Record any offer in writing before accepting.

What cancelling saves - yearly calculation

Calculate yearly cost for common plans found in research:

Audible Standard at £5.99 x 12 = £71.88 per year.

Audible Premium Plus (1 Credit) at £8.99 x 12 = £107.88 per year.

Audible Premium Plus (2 Credits) at £14.99 x 12 = £179.88 per year.

Audible Premium Annual (12 Credits) at £69.99 per year.

Audible Premium Annual (24 Credits) at £109.99 per year.

Cheapest real alternative listed in competitor data: Audible Standard at £5.99 per month - yearly cost £71.88. Another widely used alternative is Spotify Premium at £12.99 per month - yearly cost £155.88.

Key UK consumer law

The main protections are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most remote contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you believe the renewal process is unclear or the trader is using aggressive tactics, contact Citizens Advice or Trading Standards.

How to escalate

Step 1 - Complain to the trader in writing and ask for a resolution and refund if applicable. Use email or recorded delivery to Audiobook Store, and keep proof.

Step 2 - If unresolved, contact Citizens Advice and your local Trading Standards service for guidance. For payment disputes, use Section 75 (for eligible credit card transactions) or chargeback through your card issuer.

Step 3 - If financial advice is needed for regulated payments, consider the Financial Ombudsman Service. Keep all correspondence and proof of attempted resolution.

Check access to purchases

If you bought individual audiobooks, check whether purchases remain in your library after cancellation. If you cancelled during a free trial, books acquired with a free trial credit and any unused free trial credits are removed from your account; reactivation will reinstate them if they have not expired (free trial credits expire 30 days from issue).

Final billing and refunds

Expect cancellation to take effect immediately; check your bank or card statement for any final charge. Audiobook Store's published terms state refunds on subscription charges are granted at the trader's discretion. For statutory rights within 14 days under the Consumer Contracts Regulations 2013, request a refund if applicable. For purchases through app stores, request refunds through Apple or Google Play where required.

Re-activation

If you reactivate later, previously bought titles may be reinstated if the platform rules permit. Keep your account credentials and any confirmation emails for proof when contacting support.

Use this checklist immediately before and after you cancel to protect yourself.

• Log in and cancel via My Account - Billing - Cancel Account and screenshot the confirmation page.
• Save the cancellation confirmation email from Audiobook Store.
• If you cancelled via Apple or Google Play, save the platform cancellation receipt.
• If you require proof, send a recorded delivery letter to Audiobook Store, 2 Woodberry Grove, N12 0DR London, United Kingdom and keep delivery receipt.
• Check your bank or card statement for any future scheduled payments and block the next payment if it appears after cancellation.
• If you requested a refund, note the date and method of your request and follow up after 14 days if you receive no reply.
• If the trader refuses a valid statutory refund, contact Citizens Advice or Trading Standards and consider Section 75 or chargeback with your card issuer.