Cancel Dancebit the easy way

Service summary

Dancebit is a music-driven fitness app sold by Gismart Limited offering dance-based workouts and weight loss plans via in-app subscriptions and purchases. The app is available on mobile app stores and via the Dancebit website. Official site: Dancebit.

How it sells subscriptions

Subscriptions are sold as monthly, multi-month and annual plans and as in-app purchases labelled "Premium Access" or "Weight Loss Plan". App-store billing is handled by Apple or Google where applicable; website purchases are handled directly.

Company facts

Website cancellation

1. Open https://www.dancebit.dance/ and log into your Dancebit account.
2. Go to the "Subscriptions" tab in your account settings.
3. Tap "Turn off auto-renewal" and confirm when prompted.
4. Keep a screenshot of the subscription screen showing auto-renewal turned off.

iOS (Apple App Store) cancellation

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find Dancebit in the list and tap Cancel Subscription.
3. Complete cancellation at least 24 hours before the trial or current subscription term ends.
4. Keep the Apple subscription confirmation email or screenshot.

Android (Google Play) cancellation

1. Open the Google Play Store app and tap your profile icon, then Payments and subscriptions - Subscriptions.
2. Select Dancebit and tap Cancel subscription.
3. Complete cancellation at least 24 hours before the trial or current subscription term ends.
4. Save the Google Play confirmation email or screenshot.

Phone

1. Dancebit does not allow cancellation by phone. The research states "It is not possible to cancel by phone."
2. Do not rely on phone contact to stop billing; use one of the supported channels.

Email

1. Send a clear cancellation request to [email protected] from the email registered to your account.
2. Include your account email, last four digits of payment method, subscription start date and the phrase "Cancel subscription".
3. Retain the support reply as proof of cancellation.

Post (registered letter)

1. You can send a written notice or right of withdrawal by post. For UK postal cancellation address use: Dancebit, PO Box 116, SM4 9BQ Morden, United Kingdom.
2. For exercising the statutory right of withdrawal EU/UK consumers may send written notice to Gismart Limited, 151 Wardour Street, London, England, W1F 8WE as stated in research.
3. Send by registered post and keep proof of postage and delivery.

Cooling-off period (14 days)

If you bought a subscription directly through the Dancebit website you may have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you gave express consent to immediate access to digital content and acknowledged losing the right to cancel, you may no longer have that right. Provide your purchase confirmation email and date of contract to exercise withdrawal.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Dancebit increases the subscription price during an active contract and you do not accept the increase, you can cancel. Provide the notice of price increase and your subscription invoice as proof. The Consumer Rights Act 2015 limits unfair terms and disproportionate penalties.

Applicable law: Consumer Rights Act 2015.

Moving abroad / change of residence

If you move abroad and the service is not available where you relocate, present proof of new address (utility bill or official document) and your request to cancel. Dancebit's research does not list specific acceptance criteria for moving, so supply clear proof of relocation and account details.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

In case of the subscriber's death, provide a copy of the death certificate and account information and email [email protected] to request cancellation and refund assessment. Dancebit's research does not list a formal policy for bereavement; supporting documents are required.

Applicable law: Consumer Rights Act 2015.

End of commitment / finishing a fixed plan

If you purchased a fixed-duration plan (for example 3 months or 6 months), the subscription stops at the end of that term unless you enabled auto-renewal. Check your account subscription expiry date and turn off auto-renewal before renewal. For platform purchases cancel in Apple or Google account at least 24 hours before renewal.

Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground accepted by Dancebit

Research identifies legitimate grounds that may be considered for refund or cancellation: verifiable technical bugs preventing use, statutory cooling-off rights where applicable, and cases required by law. Provide technical logs, screenshots, device model, OS version and dates when claiming a bug.

Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Research does not report specific retention offers commonly made by Dancebit. There are no documented standard discounts or downgrades in the sources. To request a retention offer, email [email protected] with your account email, state you want to cancel and ask for any available discount or a pause. Keep any written offer from support as proof before accepting it.

What cancelling saves you - concrete yearly math

Compute yearly cost of common Dancebit plans using the research prices:

• Monthly plan: £29.99 x 12 = £359.88 per year.
• 3-month plan billed at £14.99 per month equivalent: £14.99 x 12 = £179.88 per year.
• 6-month plan billed at £9.99 per month equivalent: £9.99 x 12 = £119.88 per year.
• "Get Your Weight Loss Plan (monthly)" £34.99 x 12 = £419.88 per year.
• "Get Your Weight Loss Plan (yearly)" £26.99 per year.

Example savings versus a mainstream alternative: Spotify Premium is £11.99 per month = £11.99 x 12 = £143.88 per year. If you cancel Dancebit monthly at £29.99 (£359.88/year) and switch to Spotify Premium, you save £359.88 - £143.88 = £216.00 per year.

Example switching from "Get Your Weight Loss Plan (monthly)" £34.99 to the yearly option £26.99 saves £419.88 - £26.99 = £392.89 per year.

Key UK consumer law

Two laws apply: the Consumer Rights Act 2015 (digital content must be of satisfactory quality, fit for purpose and as described) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off period for most online contracts). The regulator is the Competition and Markets Authority (CMA).

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 give a 14-day right to withdraw from an online contract. That right is lost if you give express consent to immediate access to digital content and acknowledge you lose cancellation rights by starting streaming or downloading.

Auto-renewal and unfair terms

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If cancellation is unreasonably difficult, you can complain to Citizens Advice and escalate to the CMA if necessary.

Escalation path

Step 1 - Complain to Dancebit via [email protected] and keep written records. Step 2 - If unresolved, get advice from Citizens Advice. Step 3 - For payment disputes use chargeback through your card issuer or Section 75 for qualifying card payments. Step 4 - If the service is regulated by a sector ombudsman, escalate accordingly.

Check access and final billing

After cancelling, verify that auto-renewal is turned off in your account or app store subscription page and keep a screenshot. Monitor your bank or card for any unexpected charges for at least 60 days following cancellation because research lists multiple billing discrepancy reports.

Data and account closure

If you want your account removed, request account deletion from [email protected]. Keep copies of any confirmation email showing data removal or account closure. Deleting the app does not cancel the subscription.

Re-activation

To re-subscribe, use the website or app store purchase flow. If you want any refund or reversal of charges after re-activation disputes, follow the refund process in the next section and provide proof of dates and charges.

Follow this checklist to cancel and protect yourself:

• Log into your Dancebit account and turn off auto-renewal; take a screenshot.
• If purchased via Apple or Google, cancel in the respective account at least 24 hours before renewal; save confirmation.
• If you emailed support, keep the reply as proof.
• Monitor your bank statement for unexpected charges for 60 days.
• If charged after cancellation, request a refund from the platform (Apple/Google) or from Dancebit if purchased via the website; gather receipts and screenshots.
• If you paid by credit card and the trader refuses refund, consider a Section 75 claim or chargeback via your card issuer.