Cancel Entertainment Membership the easy way

Overview

Entertainment Membership is a consumer-facing membership and rewards offering operated by Entertainment Rewards Limited. It provides discounted offers and digital access for dining, entertainment and lifestyle benefits. The company is part of the Kigo group and targets both individual consumers and organisations running loyalty or fundraising programmes.

Main features

Membership packages include a digital membership option and partner arrangements that provide access to cinema passes, theme-park benefits and streaming bundles through partners. A marketed product is the Entertainment Digital Membership priced at £4.99 per month or £34.99 per year. More extensive partner bundles appear under third-party partner pricing such as NOW Entertainment at £7.99 per month.

Company facts

For the official digital membership product page see Entertainment Digital Membership. For corporate information see Entertainment investor site.

Web - cancel via provider site

1. Sign in to the Entertainment account on the membership website or the partner site you used to subscribe.
2. Open Account settings, then Subscriptions or Memberships.
3. Click Cancel Membership or Manage Subscription then Cancel.
4. Confirm cancellation when prompted and keep the on-screen confirmation or email.
5. Expect the cancellation to take effect from the next monthly anniversary unless you cancel more than 48 hours before that date.

iOS - cancel via Apple

1. Open the App Store on your iPhone or iPad and tap your profile.
2. Tap Subscriptions and select the Entertainment subscription or the partner app subscription.
3. Tap Cancel Subscription and confirm. Apple will send an email receipt.
4. Billing stops at the end of the current paid period; retain Apple confirmation as proof.

Android - cancel via Google Play

1. Open Google Play Store and tap your profile.
2. Tap Payments & subscriptions, then Subscriptions.
3. Select the Entertainment subscription and tap Cancel subscription, follow prompts.
4. Google will email confirmation; keep it for your records.

Phone - cancel by calling support

1. Find the provider phone number on your membership documentation or the account portal.
2. Call and verify your identity when prompted.
3. Request cancellation and ask for the cancellation reference and effective date.
4. Note: phone hours are not publicly disclosed by Entertainment Membership; request written confirmation by email.

Email / Support form

1. Send a clear cancellation request including your full name, account email, and membership ID to the support channel listed in your account.
2. Ask for an 'end of contract notice' with the cancellation date.
3. If you do not receive a reply within 3 working days for non-online notifications, escalate using the postal address below.

Post - registered letter

1. Address a signed letter to: Entertainment Membership, Warren Street, W1T 6AG London, United Kingdom.
2. Send by recorded delivery and keep the proof of posting and receipt.
3. Request an end-of-contract notice and confirm the effective cancellation date.

Moving abroad or change of residence

Rule - If you permanently move outside the service area, you may cancel and request a refund for future paid periods. Required proof - a copy of your new address evidence such as a utility bill or tenancy agreement. Applicable law - Consumer Contracts Regulations 2013 for distance contracts and the Digital Markets, Competition and Consumers Act 2024 when renewals apply.

Price increase

Rule - If the trader increases the price during a subscription term, you have the right to cancel as the contract terms change. Required proof - the notification of price increase (email or letter) and your membership details. Applicable law - Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024.

Death of subscriber

Rule - Estates may notify the trader to end the subscription. Required proof - copy of the death certificate and account relationship evidence. Applicable law - standard contract termination principles under UK law; request an end-of-contract notice from the trader.

Legitimate ground (force majeure, service not provided)

Rule - If the service is not provided with reasonable care and skill, you may end the contract and claim a refund. Required proof - examples of failures such as repeated downtime, failure to provide advertised benefits; keep screenshots, emails and support tickets. Applicable law - Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

End of commitment

Rule - When a minimum term ends, notify the provider if you do not wish to renew. Required proof - account details and proof of notification. Applicable law - Digital Markets, Competition and Consumers Act 2024 requires clear renewal notices and an end-of-contract notice on cancellation; see section 261 for end-of-contract notice rules.

Cooling-off (14-day and renewal cooling-off)

Rule - For distance and off-premises contracts you have a 14-day cooling-off period from the date of order under the Consumer Contracts Regulations 2013; for renewals, the Digital Markets, Competition and Consumers Act 2024 requires a renewal cooling-off notice. Required proof - order confirmation and cancellation notification. Applicable law - see Digital Markets Act cooling-off rights and Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Retention offers reported in partner programmes are not publicly documented for Entertainment Rewards Limited. For partner-supplied bundles, the common retention options include discounted months, temporary price reductions or switching to a lower tier via the partner platform. How to ask - contact customer support by web chat or email, state your wish to cancel and request a retention offer or lower-cost tier. If you subscribed via Apple or Google, ask them for available offers or switch to a lower priced plan in the App Store or Google Play subscriptions area.

What cancelling saves - yearly math

Example calculations using published partner and product prices:

• Entertainment Digital Membership: £4.99 x 12 = £59.88 per year.
• NOW Entertainment Membership: £7.99 x 12 = £95.88 per year.
• NOW Entertainment & HBO Max Membership: £9.99 x 12 = £119.88 per year.
• Cineworld Unlimited Group 1: £12.99 x 12 = £155.88 per year.

Cheapest real alternative from competitors listed here is the Entertainment Digital Membership at £4.99 per month or £34.99 per year. If you currently pay £12.99 per month for a Cineworld Unlimited tier, switching to Entertainment Digital saves £12.99 - £4.99 = £8.00 per month, which is £8.00 x 12 = £96.00 per year.

Key UK consumer law

The Digital Markets, Competition and Consumers Act 2024 governs renewal cooling-off rights and requires traders to provide a cooling-off notice and an end-of-contract notice; see the Act for cooling-off rights here and end-of-contract notice requirements here.

Contract and refund rights

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts with refunds, except where the consumer expressly consented to immediate performance of digital content. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms, including disproportionate cancellation penalties.

Escalation steps

1. Complain to the trader first and request an end-of-contract notice and refund where due. 2. If unresolved, contact Citizens Advice for guidance and the relevant sector ombudsman if applicable. 3. For card payments, consider Section 75 or a chargeback via your card issuer for qualifying transactions.

Check access and final billing

Keep an eye on your bank statement for the final charge and verify the cancellation effective date. If the cancellation was within a 14-day cooling-off period and services were not used, request a full refund.

Data and account

Download any vouchers, tickets or account data you need before the termination date. Request deletion of personal data through the account or by contacting the support channel; keep a copy of your request. Entertainment's data handling details are on their official product pages and corporate site.

Re-activation

To re-activate, sign in to your account or purchase a new membership. Re-activation options depend on whether the account was closed or only the subscription ended; check the account portal for re-subscribe options.

Use this checklist to ensure your cancellation is effective and you keep proof.

• Identify how you subscribed (website, Apple, Google, partner).
• Cancel using the method matching your purchase channel and keep the confirmation email or screenshot.
• Record the cancellation date and the stated effective date.
• If within 14 days of order, request a refund and reference the Consumer Contracts Regulations 2013.
• If you received a price increase notice, attach it to your cancellation and cite the contract change.
• Send a registered letter to Entertainment Membership, Warren Street, W1T 6AG London, United Kingdom if you need formal proof.
• Check final bank or card statements for any unexpected charges and raise a dispute within 60 days with your card issuer if necessary.