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We generate and send your cancellation letter to Epidemic Sound by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Epidemic Sound agreement
Step-by-step 2026 guide to cancel Epidemic Sound in the UK. Includes refund rules, legal rights and a 4.7/5 Trustpilot rating.
| Fastest method (name it + why) | Web - log in and cancel in Account > Subscriptions. This is immediate and gives on-screen confirmation. |
| Effective delay | Immediate - access continues until the end of the paid period |
| Notice period | 0 days |
| Cancellation fee | £0 |
| Minimum commitment | 0 months |
| Phone + hours | Not published by Epidemic Sound |
| Postal address for registered letter | Epidemic Sound, 167-169 Great Portland Street, W1W 5PF London, United Kingdom |
Epidemic Sound provides a music and sound effects catalogue for creators, brands and broadcasters. Subscribers get rights to publish and monetise content on social platforms, plus tools like stems, plugins and a mobile app.
The service targets individual creators, freelancers, agencies, production companies and larger brands who need cleared music for social videos, podcasts, ads and live events.
| Legal name | Epidemic Sound Group AB |
| Headquarters | Stockholm, Sweden |
| Founded | 2009 |
| Employees | ~524 |
| Annual revenue | $1.828 billion (SEK) |
For official company details see the Epidemic Sound About page and annual report: About, Annual Report 2025.
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Log in to account, Account > Subscriptions > Manage Subscription > Cancel Subscription, confirm reason | 5 minutes | On-screen confirmation and email | Easy |
| iOS (Apple) | Cancel via Apple ID subscriptions in Settings (App Store billing handled by Apple) | 5-10 minutes | Apple subscription cancelled confirmation email | Medium |
| Android (Google Play) | Cancel via Google Play Subscriptions in the Play Store | 5-10 minutes | Google Play confirmation | Medium |
| Send cancellation request to Epidemic Sound support email or help form | Varies - response within a few days | Confirmation email from support | Medium | |
| Post (registered letter) | Send signed instruction to the company postal address | 5-10 business days delivery + processing | Royal Mail receipt | Hard |
| Phone | Not publicly published - call details not available | Not applicable | Not applicable | Hard |
If you move or close your business the contract may be ended by contacting support with proof: utility bill or company closure notice. Epidemic Sound requires documentary proof where the request affects legal status of the account.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the contract was concluded at a distance.
If Epidemic Sound increases the price for your existing subscription and you do not accept the new price you can cancel and will not be penalised for that refusal. Provide the notification you received from Epidemic Sound as proof.
Applicable law: Contract terms regarding price variation and the Consumer Rights Act 2015 on unfair terms.
Immediate cancellation is possible by contacting support and supplying a death certificate or probate documentation. The company requires evidence to process account closure.
Applicable law: domestic probate rules and contract termination principles under the Consumer Rights Act 2015.
Research shows Epidemic Sound has accepted refunds or cancellations for mistaken purchases, accidental renewals and plan tier errors. Provide proof such as bank statements or order confirmation showing the mistake.
Applicable law: Epidemic Sound customer support policies and Consumer Contracts Regulations 2013.
Subscriptions with no minimum commitment can be cancelled at any time via your Account page and remain active until the end of the paid period. No cancellation fee applies.
Applicable law: Consumer Rights Act 2015.
When a subscription was bought online you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you started using streaming or downloads in that period with your express consent, the trader may reduce the refund for the service used. For renewal cooling-off rights under the Digital Markets, Competition and Consumers Act 2024 you may have a right to cancel during the initial or renewal cooling-off period without penalty.
Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024.
Epidemic Sound support has issued refunds for mistaken plan purchases and accidental renewals. Use the support form via the official cancellation help link Cancellation and clearly state the issue: mistaken tier, accidental renewal or student hardship. Request a downgrade or a one-off refund and attach proof (bank statement or order confirmation). The research shows successful refunds for mistaken business plan purchases and accidental renewals.
Compute yearly costs to see savings if you cancel.
Example: If you are on Business monthly and cancel, you avoid £900 per year. If you instead switch to Business annual you pay £360 per year, saving £540 compared to monthly billing.
Cheapest real alternative listed: Artlist at £9.99 per month or £119.88 per year (personal plan). Compare features and license scope before switching.
Your rights when cancelling are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 provides cooling-off rights for subscription renewals. The CMA enforces rules against hard-to-cancel subscriptions and unclear auto-renewal terms.
The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online contracts, with refunds if you notify the trader within 14 days. If you consent to immediate access to digital content, the trader may reduce the refund for the value already provided. Under the Digital Markets, Competition and Consumers Act 2024 you have rights to cancel during initial or renewal cooling-off periods; no penalty may be charged for exercising this right.
1. Complain to Epidemic Sound support via their help centre. 2. If unresolved contact Citizens Advice for guidance. 3. For payment disputes use Section 75 or chargeback via your card issuer where applicable. 4. The CMA can investigate unfair subscription practices.
Read the Consumer Contracts Regulations on legislation.gov.uk: Consumer Contracts Regulations 2013. See the Digital Markets Act cooling-off provisions: Digital Markets, Competition and Consumers Act 2024 - Cooling-off. For the implemented section see Section 261.
After cancellation you retain access to the Epidemic Sound catalogue until your paid period ends. All videos published while your subscription was active remain cleared for monetisation even after cancellation.
Your account data and downloads remain associated with your account. If you later reactivate the same account you regain access according to your new plan. Keep your account email and password to simplify reactivation.
Charges up to the point of cancellation are generally non-refundable because you had access to the music. Epidemic Sound has issued refunds in specific cases such as mistaken purchases and accidental renewals. If you believe you are due a refund, contact support and attach proof of the error. Use the official pricing pages for plan details: Pricing and Pricing and plans.
Follow these actions immediately before and after cancelling to protect your rights and records.
£0
/ mois
Access to features during trial, unlimited downloads and usage, copyright protection, access to plugins. AI Voice top-ups not available during trial.
£9.99
/ mois
Unlimited catalog access, publish and monetise on social media and websites, download stems, mobile app, plugins, 250,000 voice credits/month and one voice replica.
£16.99
/ mois
Creator features plus publish for digital ads, monetise up to three channels per platform, AI voiceover tools with three voice replicas, client sub-licensing up to revenue caps.
£75
/ mois
Manage up to three collaborators, publish across games and apps, influencer licensing, 250,000 voice credits/month, five voice replicas, priority support.
from £100
/ mois
All Business features plus up to 10 channels, up to 10 seats, clearance for apps, games and OTT, extended broadcast rights.
No commitment. Billoff helps you cancel or adjust your Epidemic Sound subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£9.99
/ mois
Flat-fee music licensing with lifetime use for projects while subscribed
£0 (pay per track)
/ mois
Per-track licensing rather than subscription
£0 (per-track licensing)
/ mois
Curated premium catalogue with standard licenses per track
Epidemic Sound is available in many countries. Here are several frequently cited markets:
What you should know about Epidemic Sound subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Epidemic Sound subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.