Cancel EU Live Streaming the easy way

Service overview

EU Live Streaming is marketed under platforms such as Livepush and other streaming packages. The service offers free and paid plans for live stream distribution, including single-platform and multi-destination streaming options and plans aimed at broadcast teams and agencies.

Who runs it and company facts

The service is provided by LIVE STREAMING PLATFORM SRL, headquartered in Ploiesti, Romania. The company was founded in 2017 and reported annual revenue of 45,566 RON in 2025.

Key use cases

Typical uses include streaming events, simulcasting to multiple social platforms, and agency-level broadcast management where customers need custom RTMP and multiple destinations.

Web / Account dashboard

1. Sign in to your EU Live Streaming account on the official portal or the service you used to subscribe.
2. Open Settings, Account or Billing, then look for Subscriptions or Plans.
3. If a Cancel, End Subscription or Manage button appears, follow the on-screen prompts until you receive a confirmation message.
4. Save or screenshot the confirmation and any reference number. If no in-app confirmation is present, send an email to support requesting written confirmation.

iOS (Apple) subscriptions

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions, find EU Live Streaming or the relevant app, and tap Cancel Subscription.
3. Keep the Apple subscription screen that confirms cancellation as proof.

Android (Google Play) subscriptions

1. Open Google Play Store, tap your profile, then Payments and subscriptions > Subscriptions.
2. Select the EU Live Streaming subscription and tap Cancel subscription.
3. Save the cancellation confirmation email from Google Play as proof.

Phone

1. If a phone number is listed in account details or invoices, call during stated hours and request cancellation.
2. Ask the agent for a cancellation reference and to send confirmation by email.
3. Record the date, time, agent name and reference number for records.

Email

1. Send a clear written message from the account holder's email with subject "Cancel subscription" and include account ID, billing email, and the plan name.
2. Request written confirmation and state your right to a refund if applicable.
3. Keep sent email and any reply as proof.

Post (registered letter)

1. Write a signed letter including your name, account details, plan name, and explicit instruction to cancel the subscription.
2. Send by registered post to: EU Live Streaming, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and delivery receipt.

Moving abroad or to another EU country

If you change residence and the service cannot be provided at your new address, request termination and include proof such as a new utility bill or tenancy agreement. The company must respond reasonably; if they refuse, escalate to Citizens Advice or use dispute routes listed below.

Applicable rule: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as referenced in UK guidance.

Price increase

If EU Live Streaming raises the subscription price during your contract and the terms allow termination, you can cancel if the contract permits termination for price changes. Provide the change notification as proof and the date you notified the trader of cancellation.

Applicable rule: Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 treatment of renewal and cooling-off notices.

Death of the subscriber

A next of kin or executor may request immediate termination by providing a death certificate and proof of authority. Send documents by email or registered post and request confirmation of cancellation and refund where prepaid time remains.

Legitimate ground (material breach / service not provided)

If the service is not provided with reasonable care and skill, cite the Consumer Rights Act 2015. Supply examples and screenshots as proof. If the company fails to remedy, you may cancel and seek a refund for the unused period.

End of commitment

If you subscribed for a fixed term, cancellation at the end of the commitment is executed by giving the contractual notice required in your account or contract. If no specific notice is given by the trader before renewal, the Digital Markets, Competition and Consumers Act 2024 requires clear renewal information and gives rights to cancel during renewal cooling-off periods.

Cooling-off (14-day right to withdraw)

Under the Consumer Contracts Regulations 2013 you have a 14-day right to withdraw from distance contracts for goods and services. For digital content, the right to withdraw is lost if supply begins during the cooling-off period with your express consent and acknowledgment that cancellation is lost. To exercise the 14-day right, inform the trader in writing within 14 days and request reimbursement.

Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Research found no public record of standard retention offers from EU Live Streaming. If you want a discount or pause, contact support and request a retention offer in writing. Suggested script: state the cancellation reason, ask for a lower monthly rate or a temporary pause, and request the exact offer in writing. If they refuse, proceed to cancellation using the written record.

What cancelling saves you - yearly calculations

Use the actual plan prices to compute annual savings.

• Livepush Pro: £15 x 12 = £180 per year.
• Livepush Business: £102 x 12 = £1,224 per year.
• Livepush Free: £0 x 12 = £0 per year.

Cheapest real alternative from the available pricing list:

• BritStreamTV Ultimate: £2.22 per month. Annual cost: £2.22 x 12 = £26.64 per year.

Example savings: switching from Livepush Pro (£15/month) to BritStreamTV Ultimate (£2.22/month) saves £180 - £26.64 = £153.36 per year.

Primary UK consumer law

Your rights when cancelling from the United Kingdom include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and protections under the Consumer Rights Act 2015. For cooling-off and subscription renewals see the updated provisions in the Digital Markets, Competition and Consumers Act 2024.

Reference legislation: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Cooling-off, refunds and auto-renewal

The 14-day cooling-off period applies to distance contracts; if supply of digital content starts during the period with your consent and acknowledgment, your right to withdraw is lost. Traders must reimburse payments within 14 days of being informed of cancellation. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potentially unfair; you can complain to Citizens Advice for guidance.

For practical guidance see Citizens Advice and Which? information on your cancellation rights: Which?

How to escalate

1) Complain to the trader in writing and set a 14-day response deadline. 2) If no satisfactory response, contact Citizens Advice for next steps. 3) Use chargeback or Section 75 via your card issuer if the payment qualifies. 4) Report unfair conduct to the Competition and Markets Authority when auto-renewal or cancellation barriers are suspected.

Access after cancellation

Check whether your access continues until the paid period ends. If the trader does not state otherwise, request written confirmation whether access ends immediately or at the end of the billing period.

Data, final billing and re-activation

Request a final invoice showing the refund or pro rata charge. Ask the company to export your account data and recordings if you need them; send the request in writing and keep the response. If you plan to re-subscribe later, confirm any re-activation steps and whether historic settings or content are preserved.

Follow this checklist to make cancellation clean and defensible.

• Gather account details: account ID, billing email, last 4 of payment card.
• Decide cancellation channel: account dashboard, email or registered post.
• If cancelling by email, save the sent email and set a 14-day reminder to follow up if no reply.
• If cancelling by post, send a signed letter by registered post to EU Live Streaming, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of posting.
• Record dates and any call reference numbers. Keep screenshots of on-screen confirmations.
• If you are within 14 days of purchase and want to withdraw, state "I exercise my right to withdraw under the Consumer Contracts Regulations 2013" in writing.
• If you expect a refund and are refused, contact Citizens Advice for escalation and consider chargeback or Section 75 where applicable.