Cancel Qobuz the easy way

Service overview

Qobuz is a music streaming and download service that focuses on lossless and high-resolution audio, editorial content and digital booklets. It targets listeners who value sound quality and album metadata.

Key features

Qobuz offers unlimited streaming in Lossless and Hi-Res (FLAC 24-Bit up to 192 kHz), offline listening and editorial recommendations. Some plans include discounts on Hi-Res purchases.

Company facts

Cancel via website (recommended)

1. Sign in at https://www.qobuz.com/gb-en/offer-qobuz.
2. Open your account and select My Streaming Plan.
3. Click the Unsubscribe link next to the active subscription and confirm the steps shown.
4. Keep the on-screen confirmation and wait for the confirmation email.
5. Your subscription remains active until the end of the current billing period.

Cancel via iOS (Apple App Store)

1. Open iPhone Settings and tap your name, then Subscriptions.
2. Find Qobuz in the list and tap Cancel Subscription.
3. Confirm cancellation; keep the Apple confirmation email as proof.
4. Note: if subscribed through Apple, Qobuz directs you to Apple for cancellation processing.

Cancel via Android (Google Play)

1. Open Google Play Store and tap your profile icon, then Payments and subscriptions, then Subscriptions.
2. Select Qobuz and choose Cancel subscription.
3. Confirm cancellation and save the Google Play confirmation email.

Cancel by email

1. Open Qobuz Help and use the contact form or support channel from your account dashboard.
2. Send a clear unsubscribe request with your account email and subscription details.
3. Retain the reply from support as proof of cancellation.

Cancel by post

1. Write a registered letter including your full name, account email and a clear unsubscribe statement.
2. Send to Qobuz, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep the postal proof of delivery and expect processing within 7-14 days.

Moving abroad or change of residence

If you move, cancel via your account or by written request. Qobuz does not list special relocation exceptions; treat the cancellation as a normal unsubscribe and preserve proof of address change where relevant for billing disputes.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations 2013).

Price increase

If Qobuz increases the price at renewal, you have the right to cancel before the renewal takes effect. Keep the price change notice and your cancellation request; a trader must provide renewal information under the Digital Markets, Competition and Consumers Act 2024.

Applicable law: Digital Markets, Competition and Consumers Act 2024 (2024 Act).

Death of the subscriber

To close an account after a subscriber dies, contact Qobuz support with proof of death and account ownership documentation. Qobuz does not publish a specific policy for death; treat this as a support request and request account closure in writing.

Legitimate ground

Qobuz does not publish a list of accepted legitimate grounds for early termination beyond standard consumer rights. Use evidence such as medical certification or official notices and request account closure from support. If Qobuz refuses and you have a statutory right, escalate to Citizens Advice or the CMA.

Applicable law: Consumer Rights Act 2015.

Contract end or no minimum commitment

Most Qobuz streaming plans renew monthly and the subscription continues until cancelled; cancellation takes effect at the end of the billing period. No minimum commitment is published by Qobuz for standard streaming offers.

Cooling-off period and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts. Qobuz states customers accept that they do not benefit from a right of withdrawal for music streaming or downloads once streaming or download access has started with express consent. If you start streaming or downloading with express consent, the right of withdrawal does not apply.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations 2013).

Before cancelling: try to negotiate

Research contains no public record of retention discounts routinely offered by Qobuz. There is no documented retention offer in official help pages. To request a retention offer, sign in at your account page and contact support through the help centre or the account contact form. Ask for available subscription promotions or a temporary discount and keep written confirmation of any offer.

What cancelling saves - yearly cost calculations

Calculate yearly cost by multiplying the monthly price by 12.

• Studio Solo: £10.83 x 12 = £129.96 per year.
• Studio Duo: £14.99 x 12 = £179.88 per year.
• Studio Family: £17.99 x 12 = £215.88 per year.
• Sublime Solo: £14.99 x 12 = £179.88 per year.
• Sublime Duo: £14.99 x 12 = £179.88 per year.

The cheapest competitor listed in research is Apple Music at £10.99 per month. Apple Music: £10.99 x 12 = £131.88 per year. Compare with Studio Solo: switching from Studio Solo (£129.96/year) to Apple Music (£131.88/year) would cost an extra £1.92 per year. If you cancel Studio Family (£215.88/year) and move to Apple Music (£131.88/year) you save £84.00 per year.

Key consumer laws

United Kingdom protections include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds rules on renewal cooling-off rights and clearer obligations on renewals.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts, but the digital content exception applies once streaming or downloading starts with the consumer's express consent. Qobuz's terms state customers acknowledge the absence of a right of withdrawal for streaming or downloads after access begins.

Escalation steps

First, send a written complaint to Qobuz support and keep copies. If unresolved, contact Citizens Advice for guidance and the Competition and Markets Authority for unfair contract terms or unclear auto-renewal. For qualifying card payments, consider chargeback or Section 75 through your card issuer where applicable.

References

See the Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations 2013 for statutory rights on cancellations and renewals.

Access after cancellation

After you cancel, your subscription remains active until the end of the current billing period. You retain access to streaming features until that date. Your account and library remain available according to Qobuz help pages.

Data and downloads

Downloaded tracks saved for offline use will usually remain accessible only while your subscription is active. Purchased music remains in your account. Export playlists or save purchase receipts before the subscription end if you need offline access.

Final billing and refunds

Qobuz states customers accept that they do not benefit from a right of withdrawal for streaming services or downloads; refunds for unused time are not provided unless required by law. If you cancel, the subscription remains valid for the paid period and no automatic refund is issued.

Re-activation

To re-subscribe, sign in and choose the desired plan in your account. Billing restarts on the new subscription start date.

Use this checklist to cancel and protect your rights.

• Sign in to your Qobuz account and attempt cancellation via My Streaming Plan.
• If subscribed via Apple or Google Play, cancel through that app store.
• Save on-screen confirmation and any cancellation emails.
• Record the subscription end date and check final billing.
• If you need proof, send a registered letter to Qobuz, 20-22 Wenlock Road, N1 7GU London, United Kingdom and keep the proof of delivery.
• If you expect a refund or dispute, gather receipts and contact your card issuer if payment protections apply.