Napster Premier
£5
/ mois
Access to Napster’s music library, personalized recommendations, playlists, limited skips, no offline listening.
Access to Napster’s music library
personalized recommendations
playlists
limited skips
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Napster the easy way
We generate and send your cancellation letter to Napster by registered mail
- No printing required
- Tracked electronic delivery
- Ready in 2 minutes
Preview of your letter
PreviewSender
Recipient
Napster
8 Brewer Street
W1F 0SB London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Napster agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Napster service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Napster service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
- Compliant and effectiveUp-to-date legal template
Napster
Step-by-step UK guide to cancel Napster in 2026. Learn how to cancel, refund rights, alternatives and savings. Rating: not publicly disclosed.
https://www.napster.com
London, United Kingdom
Music Streaming
Cancellation at a glance
| fastest method (name it + why) | Web account - immediate control in your account Billing settings; cancels future renewals instantly |
|---|---|
| effective delay | Immediate (prevents future renewals; paid features remain until end of current billing period) |
| notice period | 0 days |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | Not published by Napster |
| phone + hours | Not published by Napster |
| postal address for registered letter | Napster, 8 Brewer Street, W1F 0SB London, United Kingdom |
What is Napster
Service summary
Napster is a commercial music streaming platform offering on-demand music, personalized recommendations, playlists and mobile streaming. Napster provides multiple plans for individual, student and family use and operates internationally under Napster Corp., part of Infinite Reality, Inc.
Who runs it
Napster Corp. is part of Infinite Reality, Inc. with executive leadership including John Acunto and Cameron Parson in different capacities. The brand traces origins to the 1999 Napster Music founders Shawn Fanning and Sean Parker.
Company facts
| Legal name | Napster Corp. (Infinite Reality, Inc.) |
|---|---|
| Headquarters | New York, United States |
| Support | [email protected] |
| Official site | napster.com |
| Help / cancellation | Napster Help - Cancel or change subscription |
How to cancel Napster
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Log in at app.napster.com/account - Billing - Manage Subscription - Cancel Subscription | 5 minutes | On-screen confirmation or support form response | Easy |
| iOS (Apple App Store) | Use iPhone/iPad Settings - tap name - Subscriptions - select Napster - Cancel Subscription | 3 minutes | Apple subscription status page and Apple confirmation email | Easy |
| Android (Google Play) | Open Google Play - Subscriptions - find Napster - Cancel subscription | 3 minutes | Google Play subscription page confirmation and Google email | Easy |
| Phone | Napster does not publish a customer service phone number; cancellation by phone is not documented | Not available | Not available | Hard |
| Contact [email protected] for account questions; use support form on help site for billing disputes | Varies - allow 48-72 hours for email response | Email response from Napster support | Medium | |
| Post | Send a registered letter to Napster, 8 Brewer Street, W1F 0SB London, United Kingdom | Allow postal delivery time plus 5 working days for processing | Postal receipt and any written reply from Napster | Medium |
Web cancellation
- Open a browser and go to https://app.napster.com/account or log in via https://napster.com/.
- Click your profile avatar, select 'My account' then the 'Billing' tab.
- Under your current plan click 'Manage Subscription' then choose 'Cancel Subscription'.
- Follow on-screen prompts until you see the cancellation confirmation.
Cancel using iOS (Apple App Store)
- Open Settings on your iPhone or iPad and tap your name at the top of the screen.
- Tap 'Subscriptions'.
- Find Napster in the list, tap it, then tap 'Cancel Subscription' and confirm the action.
- If you need a refund for an App Store charge request it directly from Apple.
Cancel using Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap your profile icon, tap 'Payments and subscriptions' then 'Subscriptions'.
- Select Napster and tap 'Cancel subscription' then follow the on-screen instructions.
- For refunds related to Google Play purchases see Google's support procedures.
Phone
- Napster does not publish a customer service phone number. Phone cancellations are not documented by Napster.
- If you have a phone contact previously provided by a partner, confirm cancellation by email or in your account.
- For account or billing queries send an email to [email protected].
- Describe your account (email used to sign up), state you want to Cancel, and request confirmation.
- Allow 48-72 hours for a reply; keep email as proof.
Post (registered letter)
- Prepare a signed letter addressed to: Napster, 8 Brewer Street, W1F 0SB London, United Kingdom.
- Include your account email, full name, and clear statement: 'I Cancel my Napster subscription'.
- Send by registered post and keep the tracking receipt as proof.
Cancel by reason
Moving abroad or change of residence
Napster does not publish a specific policy for moving. If your move affects payment method or legal jurisdiction, cancel via your account Billing settings or contact [email protected] with proof of new address such as a utility bill or tenancy agreement. If you cannot cancel online, send a registered letter to the London address. No Napster-specific statutory exemption for moving is published.
Price increase
If Napster increases the price at renewal and you do not accept the increase you may Cancel before the renewal date. Save the notification and your cancellation confirmation. Relevant law: Competition and Markets Authority guidance on auto-renewal and unfair practices; contractual rights under Consumer Rights Act 2015 for unfair terms.
Death of the subscriber
Napster does not publish a defined process for deceased account holders. To cancel provide the account email and a copy of the death certificate to [email protected] or send a registered letter to Napster, 8 Brewer Street, W1F 0SB London, United Kingdom. Napster has not published a specific policy on refunds in this situation.
Legitimate ground and incorrect charges
If you were charged incorrectly or the subscription renewed after you believed you had cancelled, submit a request through Napster's support form at Napster Help. Keep bank statements or screenshots as proof. For App Store or Google Play purchases request a refund directly from Apple or Google.
End of commitment
If you are on a monthly plan you can Cancel in your account at any time. For annual plans Napster does not offer a prorated refund for the unused portion but will prevent renewal once you Cancel. Applicable law: Consumer Contracts Regulations 2013 and contract terms governed by Napster's terms of service at Napster Terms.
Cooling-off (right to cancel after purchase)
For online purchases in the UK you usually have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. However, for digital content (streaming) the right can end if you expressly consent to immediate access to the digital content. If you bought via Google Play in the EEA or UK you may have a 14-day statutory right for certain digital purchases. See UK cooling-off rights (2024) for renewal cooling-off information.
Negotiate or save
Before you cancel: negotiate
Research shows no publicly reported, standard retention offers from Napster. If you want to keep the service but reduce cost, contact [email protected] or use the account Billing page and request a retention discount or student verification if eligible. Document any offer by email before accepting.
What cancelling saves you
Use actual Napster UK monthly prices to compute yearly costs.
Napster Unlimited: £10 x 12 = £120 per year.
Napster Premier: £5 x 12 = £60 per year.
Napster Family: £15 x 12 = £180 per year.
Napster Unlimited (Student): £5 x 12 = £60 per year.
Example savings: Cancelling Napster Unlimited and switching to Napster Premier saves £120 - £60 = £60 per year.
Cheapest competitor from our list: Apple Music at £10.99/month equals £10.99 x 12 = £131.88 per year. Switching from Napster Unlimited (£120/yr) to Apple Music increases your cost by £11.88 per year.
Legal protections and escalation
Key UK consumer laws
For UK consumers the relevant protections include the Consumer Contracts Regulations 2013 (14-day cooling-off right for many online contracts), the Consumer Rights Act 2015 (services to be performed with reasonable care and skill; unfair contract terms are not binding), and recent renewal cooling-off rules recorded at legislation.gov.uk (2024). The Competition and Markets Authority (CMA) enforces rules on auto-renewal and hard-to-cancel subscriptions.
How to escalate
Step 1: Complain to Napster via the account Billing page, support form or [email protected] and keep records of correspondence.
Step 2: For unresolved billing disputes seek guidance from Citizens Advice and consider Section 75 or chargeback with your card issuer if the payment qualifies. For misleading renewal or unfair contract terms contact the CMA.
What to do after cancelling Napster
Access and final billing
After cancellation you will retain paid features until the end of your current billing period; Napster does not offer prorated refunds for unused time on monthly or annual subscriptions according to available sources.
Data and re-activation
Your account and playlists typically remain with Napster for re-activation. If you want to export playlists save offline copies or screenshots before deleting your account. To re-activate log back into your account and choose a plan in Billing.
Next steps and practical checklist
Follow this checklist to make sure your cancellation is processed and you keep proof.
- Log in to your Napster account and cancel via Billing at Napster Help.
- Save a screenshot of the cancellation confirmation page.
- Keep any confirmation email from Napster or the App Store / Google Play.
- If you were charged after cancelling, collect bank statements and submit a support request via Napster Help.
- If you paid through Apple or Google request refunds from their stores if applicable.
- If unresolved, contact Citizens Advice and your card issuer for chargeback or Section 75 where eligible.
Plans
Napster Unlimited
£10
/ mois
Unlimited skips, offline listening, higher quality audio, exclusive content and mobile/desktop streaming.
Unlimited skips
offline listening
higher quality audio
exclusive content and mobile/desktop streaming.
Napster Unlimited (Student Discount)
£5
/ mois
Unlimited skips, offline listening, higher quality audio; requires student verification.
Unlimited skips
offline listening
higher quality audio; requires student verification.
Napster Family
£15
/ mois
All Unlimited features for up to six different users.
All Unlimited features for up to six different users.
No commitment. Billoff helps you cancel or adjust your Napster subscription without hunting down every detail alone.
Pros & cons
Pros
Multiple UK price points including a low-cost £5 Premier and student plan at £5.
Offline listening available on Unlimited plans.
Family plan covering up to six users for £15/month.
Cons
No prorated refunds for unused time on monthly or annual subscriptions.
Napster does not publish a customer service phone number for direct cancellations.
Public review metrics and subscriber counts are not publicly disclosed.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where Napster is available
Napster is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Napster subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Napster subscription, whichever payment method you use.
Manage your Napster subscription
Cancel, adjust, or compare options in a few clicks.