Cancel Rekordbox the easy way

Product overview

Rekordbox is DJ software and a music management ecosystem developed by AlphaTheta Corporation. It provides music organisation, playlist management, performance modes and cloud sync options designed for DJs from beginner to professional level.

Main capabilities

Features include track preparation tools, performance features for hardware integration, and optional Cloud Library Sync for accessing metadata and playlists across devices.

Company facts

Web - cancel from the Rekordbox site

1. Go to your account and sign in on the Rekordbox site.
2. Open the plan or subscription page. Official help references the plan page and dedicated cancel page: plans FAQ and cancel page.
3. Click Cancel or Unsubscribe and follow the on-screen prompts.
4. Keep a screenshot of the final confirmation screen for your records. Your access continues until the end of the current billing period.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your Apple ID, then Subscriptions.
2. Find Rekordbox or the relevant app purchase and tap Cancel Subscription in Apple subscription settings.
3. Apple shows the cancellation confirmation; retain that confirmation for proof.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Rekordbox or the related in-app purchase and tap Cancel subscription.
3. Save the cancellation confirmation from Google Play.

Email - cancel by email

1. Compose an email to [email protected].
2. Include your account email, subscription type, and a clear request to cancel the subscription. Example subject: "Cancel Rekordbox subscription - [Your account email]".
3. Send the message and keep a copy of the sent email. If Rekordbox replies, keep the reply as proof.

Post - cancel by registered letter

1. Write a signed letter stating your name, account email, subscription plan and request to cancel the subscription.
2. Send by registered post to: Rekordbox, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt as proof of sending and delivery.

Price increase

Research states that if Rekordbox makes a change to the service or terms that you do not agree with, you may have a legal right to end your subscription immediately and receive a refund for services not received. Required proof: official notice from Rekordbox (email or published change to terms), your account details and date of cancellation. Applicable rule: Rekordbox license agreement and general consumer contract principles.

Cooling-off (14-day refund)

Rekordbox allows a refund within 14 days of the start of a monthly or yearly subscription. Required proof: date of subscription start (receipt) and refund request within 14 days. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day cooling-off period for most online purchases.

Service breach / legitimate ground

Rekordbox states they may be in breach of terms; if the service is changed or Rekordbox fails to perform, you may have a right to end and receive refund for services not received. Rekordbox may also end subscriptions for breach of the End User License Agreement. Required proof: evidence of the breach (screenshots, communications) and account purchase records. Applicable law: Consumer Rights Act 2015 for service quality and reasonable care.

Failure to pay or fraud

Rekordbox may end your subscription if you miss payments or engage in fraudulent, abusive or illegal activity. Required proof for cancellation by customer in this case: Not applicable because this is a trader action. Rekordbox will convert unpaid accounts to the free plan if payment is missed, according to the license agreement.

Moving abroad or change of residence

Rekordbox does not publish a specific policy for cancellation due to moving. Required proof: Not published by Rekordbox.

Death of subscriber

Rekordbox does not publish a death policy in public support pages. Required proof: Not published by Rekordbox.

Before cancelling: negotiate

Research does not list any specific retention offers published by Rekordbox. If you wish to ask for a retention offer, contact Rekordbox support at [email protected] and request a discount or switched plan. Provide your account email, current plan and desired price. Example request: "I am considering cancelling my Rekordbox Professional plan. Can you offer a discounted rate or a promotion to retain my subscription? My account email is [email]." Keep all replies as proof.

What cancelling saves - maths

Use actual Rekordbox plan prices to calculate yearly savings.

Rekordbox plan examples:

• Free + Cloud Option: £9 per month - annual cost £108 (9 x 12 = £108)
• Core: £10 per month - annual cost £120 (10 x 12 = £120)
• Creative: £15 per month - annual cost £180 (15 x 12 = £180)
• Professional: £30 per month - annual cost £360 (30 x 12 = £360)
• Professional (monthly conversion): £36 per month - annual cost £432 (36 x 12 = £432)

Example comparison with a cheaper competitor:

Qobuz monthly: £10.83. Annual: £10.83 x 12 = £129.96. If you switch from Rekordbox Professional (£360 per year) to Qobuz (£129.96 per year), yearly saving = £360 - £129.96 = £230.04.

Key UK laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most online purchases, which aligns with Rekordbox's 14-day refund window. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) identifies hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face unclear renewal terms, keep copies of the advertised terms and the transaction receipt as evidence.

How to escalate

1. Complain to Rekordbox support at [email protected] and keep copies of all communications. 2. If unresolved, contact Citizens Advice for guidance on your rights and next steps. 3. For card payments, consider Section 75 or a chargeback with your card issuer if the conditions are met. 4. If Rekordbox falls under a sectoral ombudsman, escalate there as appropriate. Applicable laws: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Access and billing

After cancellation you retain access until the end of your current billing period. If you requested a refund within the 14-day window, Rekordbox processes refunds to the original payment method, typically received in 3 to 7 days. If a full refund is issued, the license will be deactivated and paid functions will become unavailable within five working days of processing, according to Rekordbox support pages.

Data and library

Rekordbox does not publish specific public details about long-term data retention after cancellation in the publicly available support pages. If you need your library or metadata, export or back up your files and playlists from the software before cancellation.

Re-activation

To restart service sign in to your Rekordbox account and select a plan on the plan page. You will be charged according to the plan rates shown at order time.

Use this checklist before and after cancelling to protect your account and rights.

• Locate your account email and current plan details.
• Decide the cancellation method: recommended - use the online cancel page.
• If you purchased via Apple or Google, cancel through Apple ID or Google Play subscriptions.
• Save screenshots of cancellations and any confirmation messages.
• If eligible for refund, request within 14 days of subscription start.
• Back up playlists, cues and exported libraries before cancelling.
• If disputing a charge after an unsuccessful cancellation, contact your card issuer for chargeback or Section 75 where applicable.