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Recipient
Simply Piano
27 Clements Lane
EC4N 7AE London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Simply Piano agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Simply Piano service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Simply Piano service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Simply Piano
Step-by-step UK guide to cancel Simply Piano, refunds, rights and savings. Based on official help pages and Google Play data (786K installs).
https://piano-help.hellosimply.com
London, United Kingdom
Music Streaming
Cancellation at a glance
| fastest method (name it + why) | Cancel in iPhone/iPad Settings or Google Play Store - direct platform cancellation stops auto-renewal immediately and gives an instant confirmation in the store. |
|---|---|
| effective delay | Auto-renewal switch off is immediate; access usually continues until the paid period ends (confirmation shown in store). |
| notice period | 0 days for switching off auto-renewal; for annual plans commitment is 12 months. |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Monthly plans - 0 months; Annual plans - 12 months. |
| phone + hours | Not published by Simply Piano |
| postal address for registered letter | Simply Piano, 27 Clements Lane, EC4N 7AE London, United Kingdom |
What is Simply Piano
Core product
Simply Piano is a piano-teaching app and subscription service that offers interactive courses, song libraries and practice features for learners of different levels.
How it is sold
Subscriptions are sold through the Simply Piano website and via app stores (Apple App Store and Google Play). Premium access unlocks full courses and songs.
Company facts
| Legal name | Simply Ltd. |
| Headquarters | Tel Aviv, Israel |
| CEO | Yuval Kaminka |
| Founded | 2009 |
| Support email | [email protected] |
How to cancel Simply Piano
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Website | Log in to your account on hellosimply.com and turn off auto-renewal or request cancellation via support. | 5-15 minutes | Email confirmation if you contact support; account notice if changed in settings. | Easy |
| iOS (Apple App Store) | Open iPhone Settings > [Your Name] > Subscriptions > Simply Piano > Cancel Subscription. | 2-5 minutes | Apple subscription cancellation receipt/confirmation in App Store. | Easy |
| Android (Google Play) | Open Google Play Store app > Profile icon > Payments & subscriptions > Subscriptions > Simply Piano > Cancel. | 2-5 minutes | Google Play cancellation confirmation email/receipt. | Easy |
| Email [email protected] requesting cancellation for website/card/PayPal purchases. | 5-10 minutes to send; response time varies. | Support reply email (not guaranteed immediate). | Medium | |
| Post (registered letter) | Send a written cancellation notice by recorded delivery to Simply Piano's London address. | 1-7 days delivery plus processing time. | Proof of postage and delivery from postal service. | Medium |
| Phone | Not publicly provided; use support email or in-app support. | Not published by Simply Piano | Not published by Simply Piano | Hard |
Web (website) cancellation
- Go to https://hellosimply.com/ and sign in.
- Open Menu > Settings > Subscription or visit account billing.
- Turn off auto-renewal or use the support link to request cancellation; keep any confirmation email.
- If you paid by credit/debit card or PayPal request a refund via official refund page if within 30 days.
iOS - Apple App Store
- On iPhone or iPad open Settings > tap your name > Subscriptions.
- Select Simply Piano and tap Cancel Subscription.
- Apple handles the renewal and refunds for App Store purchases; request refunds through Apple if needed.
- See the official steps at turn off renewal.
Android - Google Play
- Open Google Play Store app.
- Tap your profile icon > Payments & subscriptions > Subscriptions > Simply Piano > Cancel subscription.
- Google Play processes the cancellation and possible refunds; check Google Play help for timing.
Email cancellation
- Compose an email to [email protected] with subject: Cancel Subscription and include your account email and order ID.
- Request confirmation and, if applicable, a refund referencing the 30 day refund policy for card/PayPal purchases.
Post - registered letter
- Write a clear cancellation statement with account details and payment method.
- Send by recorded delivery to: Simply Piano, 27 Clements Lane, EC4N 7AE London, United Kingdom.
- Keep proof of postage and delivery for disputes.
Cancel by reason
Moving abroad or relocating
If you move, request cancellation via support and include a proof document such as a dated relocation contract or utility bill showing a new address. Simply Piano's support will evaluate the request; the applicable law is the Consumer Rights Act 2015 regarding service performance.
Price increase
If Simply Piano increases the price during your committed period, you may cancel if the change is material. Provide the price increase notice and your subscription details. This relates to expectations under the Consumer Rights Act 2015 on fair contract terms.
Death of subscriber
For death of the paying subscriber, supply a death certificate and request account closure by emailing [email protected]. Refunds are considered case by case; the Consumer Rights Act 2015 supports fair handling of contractual obligations.
Legitimate grounds accepted by Simply Piano
Simply Piano accepts cancellation via platform controls (App Store, Google Play), support email and website account changes. For card or PayPal purchases request cancellation and refunds through the support channel and the official refund form at request a refund. Applicable law: Consumer Contracts Regulations 2013 for distance contracts and the 14 day cooling-off period unless digital content streaming started with express consent.
End of commitment
Annual plans have a 12 month commitment. To avoid renewal, cancel before the renewal date using the platform where you subscribed. This is covered by standard auto-renewal rules and the CMA's guidance on auto-renewal clarity.
Cooling-off period
Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for online purchases. If streaming or download started with your express consent, the digital content exception may apply and the right to cancel may be limited. For card/PayPal purchases Simply Piano publishes a 30 day refund window on its help pages for refunds: see official refund page.
Negotiate or save
Before you cancel: negotiate
Simply Piano retention offers are not publicly documented in the research. To ask for a retention offer, email [email protected], include your account email, current plan and desired price. Mention if you were charged unexpectedly after a trial and request either a refund or a discounted annual plan. If you subscribed via Apple or Google, request a refund from Apple or Google first.
What cancelling saves you - real math
Use actual UK prices found in research to compute yearly cost and savings.
Individual monthly plan: 12 x £13.99 = £167.88 per year.
Individual annual plan listed: £83.99 per year.
Saving by switching from monthly to annual: £167.88 - £83.99 = £83.89 per year.
Family annual plan: £125.99 per year. If you are on individual annual £83.99 and switch to Family annual you pay an extra £42.00 per year.
Cheapest real alternative from competitors in research: flowkey annual £119.99. If you cancel Individual monthly (£167.88/year) and choose flowkey annual (£119.99/year) you save £47.89 per year.
Legal protections and escalation
Key UK laws
Consumer Rights Act 2015 - services must be performed with reasonable care and skill; unfair contract terms are not binding.
Consumer Contracts Regulations 2013 - a 14 day cooling-off period for most online purchases, with a digital content exception if streaming or download started with express consent.
Auto-renewal and the regulator
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you believe terms are unclear, complain first to the trader, then escalate to Citizens Advice for next steps.
Escalation steps
1. Complain to Simply Piano via [email protected] or in-app support.
2. If unresolved, seek guidance from Citizens Advice or the CMA.
3. For card payments consider Section 75 or requesting a chargeback via your card issuer where eligible.
What to do after cancelling Simply Piano
Check access and final billing
After cancellation you typically keep access until the paid period ends; confirm the end date in your account or in the App Store/Google Play confirmation. Check your bank or card statement for the last charge date.
Data and account re-activation
Your account data may remain associated with your email. If you re-subscribe later, progress may be retained. If you want data removed, email [email protected] requesting account deletion and include proof of identity.
If you still see charges
If charges continue after cancellation, gather proof (store confirmation, bank statement, recorded delivery receipt) and contact [email protected]. If unresolved, contact your card issuer for chargeback or Citizens Advice for escalation.
Next steps and practical checklist
Follow this checklist to cancel and protect yourself.
- Find where you subscribed (Apple, Google, website, PayPal or card).
- If on iOS cancel in Settings > Subscriptions and save Apple confirmation email.
- If on Google Play cancel in the Play Store and save Google confirmation email.
- If on the website turn off auto-renewal in account settings or email [email protected] and request confirmation.
- If you paid by card or PayPal and want a refund, use the 30 day refund request via official refund page.
- If you choose post, send a recorded delivery to Simply Piano, 27 Clements Lane, EC4N 7AE London and keep proof of delivery.
- Monitor your bank for any unwanted renewals for 60 days after cancellation.
Plans
Individual Plan (monthly)
£13.99
/ mois
Full access to all courses and songs
Full access to all courses and songs
Family Plan
£25.49
/ mois
Full access for multiple users
Full access for multiple users
12 months Premium (example)
£8.75
/ mois
Annual premium subscription with trial offers
Annual premium subscription with trial offers
Discounted annual example
£5.58
/ mois
Promotional discounted annual price
Promotional discounted annual price
No commitment. Billoff helps you cancel or adjust your Simply Piano subscription without hunting down every detail alone.
Pros & cons
Pros
Interactive lessons and a song library suitable for beginners and intermediate learners.
Available on multiple platforms including iOS, Android and web.
Offers both monthly and annual plans, plus free starter courses.
Cons
Some users report certain content locked behind the Family Plan even for individuals (Google Play testimonials).
Complaints about trial-to-paid transitions and lack of clear reminder emails after trials.
Cancellation or support responses reported as slow by some users; app uninstall does not cancel the subscription.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
flowkey
£18.99
/ mois
Extensive song library and interactive feedback from professional piano content.
Skoove
£17.99
/ mois
AI-powered real-time feedback with a structured curriculum and integrated music theory.
Yousician
/ mois
Multi-instrument learning app including guitar, piano and ukulele with gamified lessons.
Countries where Simply Piano is available
Simply Piano is available in many countries. Here are several frequently cited markets:
United KingdomUnited StatesGlobal availability via App Stores
Subscription & cancellation
What you should know about Simply Piano subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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