Cancel SoundCloud the easy way

Platform summary

SoundCloud is a music streaming and distribution platform designed for creators and listeners. It provides free listening, artist upload tools, subscription plans for creators, and premium listening tiers for fans.

Who uses SoundCloud

SoundCloud serves artists, tastemakers, curators, and fans. The stated target audience is "Artists, tastemakers, and fans who connect and share through music." SoundCloud reports approximately 140 million monthly active users.

Company facts

Web (official method)

1. Open a desktop or mobile browser and go to https://soundcloud.com/ and sign in.
2. Navigate to your account image then to the Subscriptions page or visit SoundCloud cancellation help.
3. Choose the subscription you want to cancel and click Cancel subscription.
4. Confirm cancellation when prompted. You will retain access until the end of your current billing cycle.

iOS / Apple App Store

1. If you purchased via the Apple App Store, open Settings on your iPhone, tap your name, tap Subscriptions, then find SoundCloud and tap Cancel Subscription.
2. Alternatively, use Apple Support if you cannot access Settings. SoundCloud cannot cancel App Store purchases for you; Apple must process cancellations for purchases made through Apple.
3. Keep the Apple confirmation as proof.

Android / Google Play

1. Open the Google Play Store app, tap your profile, select Payments and subscriptions then Subscriptions, locate SoundCloud, and tap Cancel subscription.
2. If you used the Android app and purchased directly through SoundCloud, you can cancel on the Subscriptions page at SoundCloud instead.
3. Keep the Google Play confirmation email or screenshot as proof.

Email cancellation

1. Send an unequivocal cancellation statement to [email protected] including your account email and subscription details.
2. Request confirmation and keep the reply as proof.
3. If you are exercising a legal right (for example the 14-day withdrawal), mention it explicitly in the message.

Post / Registered letter

1. Send a signed unequivocal statement of cancellation to: SoundCloud, 10 Queen Street Place, EC4R 1AG London, United Kingdom.
2. Use a tracked or registered delivery method and keep the receipt as proof.
3. Include your account email, subscription type, and date of purchase for faster processing.

Phone

1. SoundCloud does not publish a cancellation phone number for subscriptions. Use the web Subscriptions page, email [email protected], or the app store where you purchased your subscription.

Moving (change of address)

SoundCloud does not publish a specific policy to cancel for moving. To request cancellation for relocation-related reasons, send an email to [email protected] with your account email and proof of new address. SoundCloud response times are not publicly disclosed.

Applicable law: Consumer Rights Act 2015 for service performance obligations where relevant.

Price increase

SoundCloud does not publish a dedicated price increase cancellation procedure. If SoundCloud raises the subscription price mid-contract without consent, you should contact SoundCloud by email and cite unfair contract terms under the Consumer Rights Act 2015. Keep written evidence of the price change and your cancellation request.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

SoundCloud does not publish instructions for cancellation on grounds of subscriber death. In such circumstances, contact SoundCloud at [email protected] and provide the deceased account holder's email and a copy of the death certificate. SoundCloud will advise on account closure and any refunds if applicable.

Applicable law: not explicitly stated by SoundCloud; legal administration rules apply.

Legitimate ground

SoundCloud accepts withdrawal rights and standard contract remedies. The service accepts a consumer right of withdrawal within 14 days for eligible subscriptions purchased directly from SoundCloud. If you claim poor performance or breach, cite the Consumer Rights Act 2015 and provide documentary proof of the failure.

Applicable law: Consumer Rights Act 2015.

End of commitment

If you are on a monthly renewals model, there is no fixed minimum commitment published for most consumer subscriptions. Cancel online on the Subscriptions page to stop auto-renewal. For Artist annual plans, pricing is shown as billed annually - check your invoice for commitment term details.

Applicable law: terms of the subscription and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14 day withdrawal)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers in the UK have a 14-day cancellation period for distance contracts. SoundCloud states customers have a legal right to withdraw from SoundCloud Go, Go+, DJ, or Artist subscriptions within fourteen (14) days of purchase. If you exercise this right, SoundCloud will reimburse all payments received within 14 days of being informed. If you requested the service to begin during the withdrawal period, you must pay for the portion provided.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Before you cancel: negotiate

Research does not show specific retention offers that SoundCloud routinely makes. If you want to try to keep your subscription, contact support by email at [email protected] or use the Subscriptions page and request a retention offer. Ask for a discounted rate or a temporary pause. Document the response and any offered price in writing.

What cancelling saves you - yearly calculations

Calculate annual cost if billed monthly unless noted:

• SoundCloud Go (website / Android): £4.99 x 12 = £59.88 per year
• SoundCloud Go+ (website / Android): £10.99 x 12 = £131.88 per year
• SoundCloud Go+ via Apple App Store: £14.99 x 12 = £179.88 per year
• SoundCloud DJ: £19.99 x 12 = £239.88 per year
• SoundCloud Artist (annual): £39 per year (listed as £3.25 per month when billed annually)
• SoundCloud Artist Pro (annual): £99 per year (listed as £8.25 per month when billed annually)

Cheapest competitor alternative from our research: Qobuz at £10.83 per month - £10.83 x 12 = £129.96 per year. For a listener choosing between SoundCloud Go+ at £131.88 per year and Qobuz at £129.96 per year, Qobuz is cheaper by £1.92 per year based on the listed monthly prices.

Key UK consumer law

Primary laws and regulators that apply: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) scrutinises unclear auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for distance contracts. The right can be lost if you expressly request the digital service to begin during that period. SoundCloud recognises a 14-day withdrawal right for Go, Go+, DJ, and Artist subscriptions when applicable. See the Regulations.

Escalation steps

1) Complain to SoundCloud using [email protected] and keep all correspondence. 2) If unresolved, seek guidance from Citizens Advice. 3) For contractual unfairness or unclear auto-renewal, contact the Competition and Markets Authority. 4) For payments via a credit card, consider Section 75 or chargeback through your card issuer if eligible.

Access and billing

After cancellation you keep premium access until the end of the current billing cycle. SoundCloud confirms that canceling does not immediately remove access for the time you have already paid.

Data and account content

SoundCloud does not publish a clear public timeline for account deletion after cancellation. If you want your uploads removed or account deleted, request account deletion via SoundCloud support or the account settings and keep written proof of the request. The timeline for deletion is not publicly disclosed by SoundCloud.

Reactivation

You can re-subscribe at any time using the same account. If you were within a statutory withdrawal period and requested a refund, check that the refund has been processed before reactivating.

Use this checklist to cancel and protect your rights.

• Sign in to your SoundCloud account on a browser and go to the Subscriptions page to cancel.
• If you purchased via the Apple App Store, cancel in Apple ID Subscriptions; for Google Play purchases cancel in Google Play Subscriptions.
• Save screenshots of cancellation confirmations and any email replies from SoundCloud, Apple, or Google Play.
• If you want a refund and are within 14 days of purchase, state you are exercising your right of withdrawal and ask for reimbursement within 14 days.
• If you paid by credit card and the company refuses a lawful refund, contact your card issuer for chargeback or Section 75 advice.
• If you require account deletion, send a deletion request to [email protected] and keep a copy of the message.