Cancel Vocal Image the easy way

Core product

Vocal Image is an AI voice coach app focused on speech training, accent modification, voice feminization/masculinization, recovery after stroke and public speaking. The platform offers lessons and personalised feedback.

How customers use it

Users record samples and follow guided exercises to change pitch, articulation and prosody. Vocal Image integrates with mobile and web dashboards for membership control.

Company facts

Web (dash.vocalimage.app) - step-by-step

1. Go to https://dash.vocalimage.app and log in with the email that holds the subscription.
2. In the left sidebar click Membership.
3. Find the option labeled "Cancel my subscription" and follow the on-screen prompts.
4. Wait for the confirmation message on-screen; keep a screenshot and record the date and time.

iOS - step-by-step

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then tap Subscriptions.
3. Select Vocal Image from the list and tap Cancel Subscription.
4. Check for a confirmation on-screen and in your Apple ID purchase history.

Android (Google Play) - step-by-step

1. Open the Google Play Store app.
2. Tap Menu then Subscriptions.
3. Select the Vocal Image subscription and tap Cancel subscription.
4. Keep the confirmation screen or email from Google Play.

Email and Post - step-by-step

1. For email send a clear cancellation request to [email protected] including your account email and any subscription identifiers.
2. If you prefer post, send a signed registered letter to Vocal Image, Example Street, AB1 2CD Anytown, United Kingdom with the same details.
3. Retain a copy of the email or the registered post receipt as proof.

Moving abroad

If you permanently move abroad and need to cancel, provide a copy of new address documentation such as a utility bill or official registration. Vocal Image does not publish special moving rules; use standard cancellation routes listed above. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Vocal Image increases subscription prices without your consent you have the right to cancel. Provide the notice of price increase and your account details as proof. Applicable law: Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 concerning contract variations.

Death of the subscriber

To close an account after the death of a subscriber, send a copy of the death certificate and proof of authority to manage the estate to [email protected]. Vocal Image does not publish a specific policy; follow the email or post cancellation process.

Legitimate ground accepted by Vocal Image

Vocal Image accepts standard cancellation requests via web, App Store and Google Play. The help centre documents web, Apple and Google Play cancellation methods at official cancellation instructions. Required proof: account identifier and confirmation of ownership.

End of commitment

If you are on a fixed-term plan, cancel at least 24 hours before the end of the trial to avoid first charges; otherwise cancel before the next renewal date. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (14-day) and digital content

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have a 14-day cooling-off period for online contracts. If you agreed to start the digital service during the cooling-off period you may be charged for the period of service used. If you cancel in the 14-day period and did not consent to immediate service, ask for a refund. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Vocal Image does not publish a standard retention offer on its help pages. The public help pages list technical steps for cancellation and turning off auto-renew: see turn off auto-renew and the cancellation FAQ at official cancellation page. To request a retention offer, contact [email protected] and ask explicitly for discounted monthly rates or pause options; include your account email and recent invoice.

What cancelling saves you - example calculation

Official GBP pricing for Vocal Image is not published. User reports on Trustpilot show recurring charges of £23.99 per month. Using that reported figure vs Apple Music at £10.99 per month:

Reported Vocal Image: £23.99 x 12 = £287.88 per year

Apple Music: £10.99 x 12 = £131.88 per year

Yearly saving if you switch from a reported £23.99 Vocal Image charge to Apple Music: £287.88 - £131.88 = £156.00 per year.

Cheapest real alternative listed in competitors: Apple Music at £10.99 per month. Competitor prices: Spotify Premium £12.99 per month, Amazon Music Unlimited £12.99 per month, Apple Music £10.99 per month.

Key laws and regulator

In the United Kingdom the main legal references are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) has published guidance on auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts. If you start digital content during the cooling-off period you must have given express consent to immediate access; otherwise you can cancel and receive a refund under the Regulations.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and prohibits unfair contract terms including disproportionate cancellation penalties.

Escalation steps

1. Complain to Vocal Image via [email protected] and keep written records. 2. If unresolved, contact Citizens Advice for guidance. 3. For payment disputes use your card issuer for chargeback or, for qualifying credit card payments over £100, consider Section 75. 4. If the case fits a sector ombudsman, escalate to the relevant body. The CMA treats hard-to-cancel subscriptions as potentially unfair; report systemic issues to the CMA.

Check access

After cancellation you will usually retain access until the end of the current paid period. If you cancelled during a free trial less than 24 hours before it ended you might still be charged.

Final billing and refunds

Vocal Image states that canceling stops future renewals but does not automatically refund past periods. If you believe you were charged incorrectly, follow the help center guidance at Why am I still being charged. For statutory refunds within a 14-day cooling-off period reference the Consumer Contracts Regulations 2013.

Data and re-activation

Request account data or account deletion by emailing [email protected]. To reactivate, log back into dash.vocalimage.app and choose Membership options; re-activation rules are managed by Vocal Image and by the platform used for purchase (Apple or Google).

Use this checklist after you decide to cancel so you have proof and protect your money.

• Identify where you purchased the subscription: App Store, Google Play or dash.vocalimage.app.
• If App Store, cancel in iOS Settings > Subscriptions and save a screenshot.
• If Google Play, cancel in Play Store > Subscriptions and save confirmation email.
• If purchased on the web, log into dash.vocalimage.app, cancel in Membership, take a screenshot and save any confirmation email.
• If you do not receive confirmation within 72 hours, email [email protected] and keep the sent email and any reply.
• If unauthorized charges occur, contact your bank for chargeback and consider Citizens Advice and the CMA if other consumers are affected.
• Record dates, amounts and any reference numbers for all communications and charges.