Cancel CNN the easy way

Overview

CNN is an international news organisation that provides 24/7 reporting on politics, business, health, entertainment and world events. Owned by Warner Bros. Discovery, CNN operates digital subscriptions and free content across web and mobile.

What CNN offers in digital subscriptions

CNN sells digital plans that unlock unlimited article access and additional live coverage and video content. Available plan names reported in research include Basic and All Access, plus a free tier with limited access.

Company facts

Web

1. Open your browser and go to cnn.com and sign in to the account used for your subscription.
2. Go to Account Settings and choose 'Cancel subscription' or 'Manage subscription'.
3. Follow the on-screen instructions to confirm cancellation.
4. Keep a screenshot of the confirmation page and note the date; cancellation is effective at the end of the current billing period.

iOS (Apple)

1. On your iPhone or iPad open Settings and tap your Apple ID.
2. Tap Subscriptions, find the CNN subscription, and choose Cancel Subscription.
3. Alternatively open the CNN app, go to Settings > Manage Subscription and follow the iOS prompts.
4. Save the Apple cancellation confirmation email or screenshot.

Android (Google Play)

1. Open the Google Play Store app, tap your profile icon and choose Payments & Subscriptions > Subscriptions.
2. Select CNN and tap Cancel subscription, then follow the on-screen steps.
3. Alternatively open the CNN app and select Settings > Manage Subscription and follow the Android prompts.
4. Keep the Google Play confirmation email or screenshot.

Phone

1. Open the CNN app on phone or tablet and choose Settings > Manage Subscription.
2. Follow the instructions to cancel by phone if offered.
3. Request a confirmation number or email before ending the call.
4. Record the date and confirmation details; cancellation is effective at the end of the current billing cycle.

Email

1. Find CNN support contact via your account area (support email not publicly disclosed).
2. Send a clear cancellation request including your full name, email used for the account and subscription ID if known.
3. Ask for confirmation of cancellation and the effective date in the reply.
4. Keep the reply as proof.

Post

1. Write a registered letter with your full name, address, account email and a clear statement "I wish to cancel my CNN subscription".
2. Send it by recorded delivery to: CNN, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the delivery receipt as proof. Cancellation will be effective at the end of the current billing period.

Moving abroad or relocation

If your move prevents you from using the service, provide supporting evidence such as proof of new address (utility bill, tenancy agreement) and request cancellation from CNN support. CNN's specific acceptance policy for relocation is not publicly disclosed. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply to distance contracts within 14 days if the contract was concluded at a distance; see the cooling-off section below.

Price increase

If CNN increases the subscription price while the contract continues, check the renewal notice and terms in your account. Research does not publish a CNN-specific price-increase acceptance policy. If you are given notice of a price increase, you may cancel before the renewal; traders must inform customers about renewal rights under the Digital Markets, Competition and Consumers Act 2024. Applicable law: Digital Markets, Competition and Consumers Act 2024, section 267.

Death of subscriber

Provide a copy of the death certificate and the account details; CNN's specific procedure for bereavement cancellation is not publicly disclosed. Contact CNN support or send a registered letter with the certificate to the postal address.

Legitimate ground

Research lists no explicit list of legitimate grounds accepted by CNN. For lawful termination for lack of service performance, the Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill. If delivery of the service breaches that requirement, document the issue and complain in writing. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription has an end date, cancellation takes effect at the end of that period. Research reports no minimum commitment for CNN digital subscriptions; subscriptions renew until cancelled. Provide the account details when requesting termination at the end of the commitment period.

Cooling-off (14 days)

For contracts concluded remotely (online) there is a 14-day cancellation right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If digital content begins to be supplied immediately (streaming or downloading) with your express consent and acknowledgement that you lose the right to cancel, the right may be lost. See the statutory text at The Consumer Contracts Regulations 2013.

Before you cancel: ask for retention offers

Research shows no publicly reported standard retention offers from CNN. To ask for a retention offer: 1) Sign in to your CNN account and use the 'Manage subscription' flow to see offers. 2) If cancelling via phone or app, when prompted request any available discount or pause offer. 3) If contacting via email, request a written retention offer and the effective dates. If CNN provides a timed introductory price, request confirmation of the price and renewal conditions in writing.

What cancelling saves you - yearly math

Use the published plan prices to compute yearly cost.

Basic plan: monthly £3.99 x 12 = £47.88 per year. CNN lists an annual Basic price at £29.99, so annual billing saves £47.88 - £29.99 = £17.89 per year.

All Access plan: monthly £6.99 x 12 = £83.88 per year. Annual price listed at £69.99. Introductory first-year price is £41.99. Monthly to standard annual saving: £83.88 - £69.99 = £13.89. Monthly to introductory first-year saving: £83.88 - £41.99 = £41.89.

Cheapest competitor from research: Tribune annual £29.95. Comparing to CNN All Access annual £69.99 saves £69.99 - £29.95 = £40.04 per year by switching to Tribune instead of All Access.

Key UK consumer law

Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for distance contracts; exceptions exist for digital content once delivery begins. See the statutory text: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Newer rules and unfair practices

The Digital Markets, Competition and Consumers Act 2024 addresses renewal cooling-off requirements and prevents hard-to-cancel subscriptions; see section 267. The CMA enforces rules on unclear auto-renewal terms and hard-to-cancel subscriptions.

How to escalate

1) Complain to CNN in writing and keep replies. 2) Contact Citizens Advice for guidance. 3) If a card payment qualifies, consider chargeback via your bank or Section 75 for credit cards. 4) Report unfair practices to the Competition and Markets Authority (CMA). For cooling-off rights in renewals see the statutory cooling-off guidance: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights.

Check final billing and access

After cancellation you keep access until the end of your current billing period. Verify the final billing date in your account and keep screenshots of the cancellation confirmation.

Data and account information

If you want your personal data deleted, request deletion from CNN support. Ask for confirmation of data erasure in writing and retain the message as proof.

Re-activating a subscription

To re-subscribe sign in to your CNN account and choose a plan. Any introductory price is subject to availability and typically applies to new subscriptions only.

Use this checklist to cancel and protect yourself.

• Sign in to cnn.com and go to Account Settings to cancel (Web).
• If subscribed via Apple, cancel through Apple ID > Subscriptions.
• If subscribed via Google Play, cancel in Google Play > Subscriptions.
• Keep screenshots or emails proving cancellation and the effective date.
• If you need a refund, check whether you paid via CNN direct, Apple or Google and follow their refund processes.
• If you face charges after cancellation, contact your card issuer for chargeback or Section 75 if paid by credit card.
• Send a registered letter to: CNN, Crown Way, CF14 3UZ Cardiff, United Kingdom if you prefer postal cancellation.