Cancel Daily Express the easy way

Overview

Daily Express is a UK national tabloid newspaper and digital publisher owned by Express Newspapers Ltd, part of Reach plc. It offers a replica 'Daily and Sunday Express' digital edition and a separate news app with premium options for fewer ads and exclusive content.

Products and formats

Daily Express sells multiple subscription products: a replica newspaper app available on App Store and Google Play and a separate Daily Express app with a premium upgrade. Replica app pricing includes monthly and annual auto-renewing plans; the news app offers a premium option with fewer ads and offline features.

Company facts

Web - cancel inside your account

1. Sign in at the Daily Express Newspaper replica or the Daily Express app where you subscribed.
2. Open Billing, Subscription, Payment, Manage account or Settings.
3. Select Cancel subscription and follow on-screen prompts.
4. Keep or screenshot the confirmation page and save any confirmation email.

iOS - cancel via Apple

1. Open iPhone Settings and tap your name.
2. Go to Subscriptions, find Daily Express Newspaper or Daily Express, and tap Cancel Subscription.
3. Save the Apple confirmation email or screenshot showing cancellation.

Android - cancel via Google Play

1. Open Google Play Store and tap Menu > Subscriptions.
2. Select Daily Express Newspaper and tap Cancel Subscription.
3. Save the Google Play confirmation email for proof.

Email - request cancellation by email

1. Send an email to the app-specific address if present (research shows [email protected] for some related apps) or to [email protected] with subject Cancel subscription.
2. Include full name, account email, subscription ID and the word Cancel.
3. Request a written confirmation and keep the reply.

Post - cancel by registered letter

1. Write a signed cancellation letter including account details and the word Cancel.
2. Send by registered post to Daily Express, Lower Thames Street, EC3R 6EN London, United Kingdom.
3. Keep proof of postage and any reply letter as evidence.

Moving address - change of residence

If you move and the service can no longer be provided to your new address, state your new address and provide proof such as a utility bill or tenancy agreement. The contract may be cancelled if delivery is impossible; attach the proof and request cancellation in writing. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Daily Express increases the price during your contract without your agreement, you can cancel as a legitimate ground when the increase was not clearly agreed. Provide the notice you received and the previous plan details. Applicable law: Consumer Rights Act 2015 and Digital Markets, Competition and Consumers Act 2024 regarding unfair terms.

Death of the subscriber

To cancel after a subscriber's death, contact support by email or post, provide a copy of the death certificate and a request from the estate executor or next of kin. This falls under legitimate grounds for termination; ask for confirmation in writing.

Cooling-off period

For contracts concluded at a distance, you have a 14-day cooling-off period under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For subscription contracts you also have a 14-day right at initial signup and at renewal cooling-off periods. Provide a clear statement (email or registered letter) that you Cancel within 14 days and request a refund. Applicable law: The Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

End of commitment

When a fixed-term plan ends (for example a 3-month or 6-month prepay plan), cancel before renewal to avoid auto-renew. Proof required: account details and cancellation request. If you miss the window, use your statutory rights for renewal cooling-off as described in UK law.

Before cancelling: negotiate

Daily Express retention practices are not widely published in research. There are no specific documented retention offers found. To request a retention offer, contact support by email at [email protected], state your account and ask for competing offers, a promotional rate or a pause. Record the reply. If you subscribed via Apple or Google Play, you should also check for offers visible in the App Store or Google Play subscription settings.

What cancellation saves - example calculations

Use the pricing from the official listings to compute yearly costs and savings.

Daily and Sunday Express (App Store) monthly at £8.99: £8.99 x 12 = £107.88 per year. Annual plan is £84.99, so switching from monthly to annual saves: £107.88 - £84.99 = £22.89 per year.

Daily Express App (iOS Premium) monthly at £6.99: £6.99 x 12 = £83.88 per year. Annual plan is £69.99, so switching from monthly to annual saves: £83.88 - £69.99 = £13.89 per year.

If you cancel a Daily and Sunday Express annual plan at £84.99 and switch to Tribune annual at £29.95, your saving is: £84.99 - £29.95 = £55.04 per year. Tribune annual price used from competitor data is £29.95.

Concrete prices referenced: £8.99 monthly, £84.99 annual, £6.99 monthly, £69.99 annual, £29.95 annual.

Key consumer law

Your cancellation and refund rights are protected under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance and off-premises contracts. For subscription contracts you have the right to cancel during the initial 14-day cooling-off and any renewal cooling-off period. The trader must reimburse payments, including standard delivery costs, within 14 days of cancellation. See the official legislation: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Escalation steps

First complain to the trader in writing and keep evidence. If unresolved, contact Citizens Advice for guidance and then the relevant ombudsman or use Section 75 or chargeback via your card issuer for qualifying payments. See Citizens Advice guidance: Cancelling a service. The CMA flags unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair.

Check access and content

After cancellation you may retain access until the end of a paid period. Confirm the end date in the cancellation confirmation email or account page. If you used an app store subscription, verify your entitlement in Apple or Google Play purchase history.

Data and account

Request account closure or data export if required. Contact [email protected] and state you want account deletion or a copy of your personal data. Keep a copy of the reply for your records.

Final billing and refunds

If you cancelled within the 14-day cooling-off period, request a full refund and expect reimbursement within 14 days of cancellation under the Consumer Contracts Regulations 2013. For auto-renewal refunds, request written confirmation and check bank or card statements for the refund.

Follow this checklist to cancel effectively and keep evidence.

• Sign in to your Daily Express account and attempt immediate cancellation via Billing or Manage account.
• If subscribed via Apple, cancel in iPhone Settings > Subscriptions; if via Google Play, cancel in Google Play > Subscriptions.
• Send an email to [email protected] stating Cancel and include subscription ID and account email; request written confirmation.
• If you prefer post, send a signed registered letter to Daily Express, Lower Thames Street, EC3R 6EN London, United Kingdom and keep proof of postage.
• Save screenshots of cancellation pages and confirmation emails.
• If you cancel within 14 days, request a refund and note the date to expect reimbursement within 14 days.
• If you do not receive confirmation or refund, escalate to Citizens Advice and consider chargeback or Section 75 if the payment qualifies.