Monthly
£9.99
/ mois
Full puzzle access, archive, mobile apps
Full puzzle access
archive
mobile apps
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Telegraph Puzzles the easy way
We generate and send your cancellation letter to Telegraph Puzzles by registered mail
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Preview of your letter
PreviewSender
Recipient
Telegraph Puzzles
Buckingham Palace Road
SW1W 0DT London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Telegraph Puzzles agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Telegraph Puzzles service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Telegraph Puzzles service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Telegraph Puzzles
How to cancel Telegraph Puzzles in the UK, fastest methods, refunds and rights. App Store rating 4.4/5. Step-by-step cancellation and FAQ.
https://telegraphmediagroup.com
London, United Kingdom
Press Magazine
Cancellation at a glance
| fastest method (name it + why) | Web - Log in to telegraph.co.uk/puzzles My Account then Manage your subscription: instant request via your account. |
|---|---|
| effective delay | Takes effect at the next payment date (renewal date for annual subscriptions). |
| notice period | Cancellation must be processed at least 48 hours before the next payment is due. |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Monthly - 0 months; Annual - 12 months |
| phone + hours | 03301 735 542 - hours Not published by Telegraph Puzzles |
| postal address for registered letter | Telegraph Puzzles, Buckingham Palace Road, SW1W 0DT London, United Kingdom |
What is Telegraph Puzzles
Service overview
Telegraph Puzzles is a digital puzzles service published by Telegraph Media Group Limited that offers daily crosswords, number puzzles and archive access via web and mobile apps. The product is targeted at puzzlers and the general public interested in word games and brain teasers.
Where it runs
Access is available through telegraph.co.uk/puzzles and via mobile apps listed in app stores. Subscribers can access the archive and mobile features once logged in.
Company facts
| Legal name | Telegraph Media Group Limited |
|---|---|
| Headquarters | London, United Kingdom |
| Support | [email protected] |
| App Store rating | 4.4/5 |
How to cancel Telegraph Puzzles
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (My Account) | Log in to telegraph.co.uk/puzzles - My Account - Subscription Details - Manage your subscription | 5-15 minutes | Confirmation email or on-screen confirmation | Easy |
| iOS (Apple in-app) | Cancel via Apple device settings - Subscriptions in App Store | 5-10 minutes | Apple subscription cancellation confirmation | Medium |
| Android (Google Play) | Cancel via Google Play Store - Subscriptions | 5-10 minutes | Google Play cancellation receipt | Medium |
| Phone | Call Subscriptions Team on 03301 735 542 and request cancellation | Phone wait time varies | Phone reference or follow-up email | Medium |
| Email [email protected] requesting cancellation with account details | Up to 48 hours response time | Reply email confirming cancellation | Medium | |
| Post (registered letter) | Send signed cancellation to Buckingham Palace Road address | Postal delivery time plus processing - allow 7-14 days | Return receipt from post | Hard |
Web - cancel in your account
- Go to https://telegraphmediagroup.com/2023-03-20/ or telegraph.co.uk/puzzles and sign in to your Puzzles account.
- Open My Account then Subscription Details.
- Select Manage your subscription and choose Cancel.
- Save or screenshot the on-screen confirmation and keep any confirmation email.
iOS - cancel via Apple
- Open Settings on your iPhone or iPad.
- Tap your name then Subscriptions.
- Find Telegraph Puzzles subscription and tap Cancel Subscription.
- Keep the Apple cancellation confirmation email or screenshot.
Android - cancel via Google Play
- Open Google Play Store and tap your profile icon.
- Tap Payments and subscriptions then Subscriptions.
- Select Telegraph Puzzles and tap Cancel subscription.
- Save the Google Play cancellation confirmation email or screenshot.
Phone
- Call 03301 735 542 and state you wish to cancel your Telegraph Puzzles subscription.
- Provide the account email and subscription details requested by the agent.
- Ask for and record a cancellation reference or confirmation email.
- Send an email from the account holder address to [email protected] with subject "Cancel Telegraph Puzzles subscription".
- Include full name, account email, subscription type and last 4 digits of payment card where available.
- Save the reply confirming cancellation.
Post
- Send a signed letter to Telegraph Puzzles, Buckingham Palace Road, SW1W 0DT London, United Kingdom stating your full name, account email and request to cancel.
- Use Royal Mail registered post and keep the return receipt as proof.
- Allow 7-14 days for processing plus postal delivery time.
Cancel by reason
Cooling-off (first 14 days)
Rule: You may cancel at any time during the first 14 days for a full refund by contacting Telegraph Puzzles. Evidence required: account details and cancellation request. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
Rule: Research does not publish a Telegraph Puzzles specific price-increase cancellation policy. If a price rise is applied to a subscription, check your contract or email from the trader for the change. Evidence suggested to request cancellation: the email from Telegraph confirming the price increase. Legal basis: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.
Death of subscriber
Rule: Telegraph Puzzles does not publish a public policy for account closure on death. To request cancellation, prepare the death certificate and proof of executor or next of kin authority, then contact [email protected] or write to the postal address. Legal basis: contact the trader first, then Citizens Advice if you encounter refusal.
Legitimate grounds and service failure
Rule: The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. If the app is repeatedly buggy and unusable, document errors and failed performance and ask for cancellation and a refund where the service is not delivered properly. Evidence required: screenshots, dates, and correspondence. Legal basis: Consumer Rights Act 2015.
End of commitment
Rule: For annual plans the subscription renews; cancellation takes effect at the next payment date. Evidence required: confirmation of cancellation via account, email or phone. Legal basis: contract terms and Consumer Contracts Regulations where applicable.
Negotiate or save
Before cancelling: negotiate
Reported retention offers: Research contains no public report of specific retention discounts Telegraph Puzzles currently offers. How to ask: contact [email protected] or call 03301 735 542 and request a retention offer or promotional rate. Script: "I am thinking of cancelling my Telegraph Puzzles subscription. Are there any promotional rates, free months or lower-cost plans available? My account email is [your email]." Save any offer in writing before you accept.
What cancelling saves you - yearly math
Monthly plan: 9.99 x 12 = 119.88 per year.
Annual plan: £99.99 per year.
Saving by switching from Monthly to Annual: 119.88 - 99.99 = £19.89 per year (approximately 17% saving).
Promotional first-year annual options: £1 first year or £19.99 first year then convert to standard pricing; these are introductory only.
Cheapest real alternative in research: The Puzzlers Club - monthly £4.75 or annual £57.
Comparison: Switching from Telegraph Annual £99.99 to The Puzzlers Club Annual £57 saves 99.99 - 57 = £42.99 per year.
Comparison monthly totals: Telegraph Monthly 9.99 x 12 = £119.88; The Puzzlers Club monthly 4.75 x 12 = £57.00; annual saving 119.88 - 57.00 = £62.88.
Legal protections and escalation
Primary UK consumer law
Key laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. Regulator: Competition and Markets Authority (CMA).
Cooling-off and digital content
Consumers have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 to cancel most online subscriptions and receive a full refund. Exception: digital content where download or streaming has started with express consent - then the consumer may lose the right to a refund.
Auto-renewal and unfair practices
The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you have trouble cancelling, escalate your complaint as below.
How to escalate
1) Complain to Telegraph Puzzles via [email protected] or in writing to the Buckingham Palace Road address.
2) Seek guidance from Citizens Advice.
3) Use chargeback via your card issuer or Section 75 for qualifying card payments if the trader does not resolve the dispute.
What to do after cancelling Telegraph Puzzles
Check access
After cancellation your access typically continues until the next payment date. Confirm the effective date in the confirmation email or in your account.
Check final billing
If you cancelled during the 14-day cooling-off period and meet the refund conditions, request a full refund as per the published policy. If you cancelled after the 14 days, the cancellation takes effect at the next payment date; there is no refund for unused parts of the subscription.
Data and account
To delete account data, contact [email protected] and request account deletion. Keep copies of all confirmation messages and screenshots.
Re-activation
To re-subscribe, sign in to your account and select a new plan. Promotional first-year offers such as £1 or £19.99 are introductory and may not be available on re-subscription.
Next steps and practical checklist
Follow this checklist before and after you cancel to protect yourself.
- Step 1 - Log into telegraph.co.uk/puzzles and attempt cancellation via My Account; save on-screen confirmation.
- Step 2 - If subscribed via Apple, cancel in iOS Settings - Subscriptions and keep the Apple confirmation email.
- Step 3 - If subscribed via Google Play, cancel in Google Play Store - Subscriptions and keep the Google receipt.
- Step 4 - If you call 03301 735 542, record the date, time and agent name and request a confirmation email.
- Step 5 - If you need a refund within 14 days, request it in writing to [email protected] and keep the reply.
- Step 6 - Ensure cancellation is processed at least 48 hours before the next payment date to avoid another charge.
- Step 7 - Keep all proof for 6 months in case you need to escalate via your card issuer or Citizens Advice.
Plans
Annual
Not applicable
/ mois
Full puzzle access, archive, mobile apps; approximately 17% savings vs monthly
Full puzzle access
archive
mobile apps; approximately 17% savings vs monthly
Promotional Annual - first year
Not applicable
/ mois
Introductory rate for first year, then converts to standard pricing
Introductory rate for first year
then converts to standard pricing
Promotional Annual - first year (alternate)
Not applicable
/ mois
Introductory rate for first year, then converts to standard pricing
Introductory rate for first year
then converts to standard pricing
No commitment. Billoff helps you cancel or adjust your Telegraph Puzzles subscription without hunting down every detail alone.
Pros & cons
Pros
Daily access to Telegraph puzzle archive and new puzzles
Web and mobile apps available with cross-device sign-in
Annual plan offers a saving versus paying monthly
Cons
No refunds for unused parts of subscription after the 14-day window
Some user reports of app bugs and sign-out issues in app store reviews
Cancellation must be processed at least 48 hours before next payment to avoid another charge
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Puzzler
£3.90
/ mois
Wide range of puzzle magazines and digital options, including printable puzzles.
The Puzzlers Club
£4.75
/ mois
Bi-monthly magazine with opportunities to win prizes and cash.
PuzzleLife
/ mois
Focus on supermarket and newsagent distribution with free samples online.
Countries where Telegraph Puzzles is available
Telegraph Puzzles is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Telegraph Puzzles subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Telegraph Puzzles subscription, whichever payment method you use.
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