Cancel The New European the easy way

Overview

The New European is a British political and cultural weekly title founded in 2016. It offers print and digital editions with a pro-European editorial stance and analysis focused on Brexit and wider European affairs.

Offering

The New European publishes a new magazine issue every Thursday and provides web, iOS and Android access for subscribers. Subscription types include free access, digital-only and print plus digital packages.

Audience and facts

Web cancellation

1. Sign in at your account on The New European website.
2. Go to Account or Subscription settings and look for a Cancel or Manage subscription option.
3. If you cannot find cancellation options, send an email to [email protected] and keep a copy.
4. Keep screenshots of the account page and any transaction history.
5. If no confirmation is received, escalate using the legal steps below.

Android (Google Play) cancellation

1. Open the Google Play app on your Android device.
2. Tap your profile, then Subscriptions.
3. Choose The New European subscription and tap Cancel subscription.
4. Keep the Google Play cancellation receipt as proof.

iOS (App) cancellation

1. If you subscribed through an iOS app, check subscription management in your Apple account or the app.
2. If The New European does not process cancellations from within the app, contact [email protected] and keep email evidence.
3. Retain any App Store receipts or screenshots of subscription status.

Phone cancellation

1. Call during published hours 10:00 to 14:00 and request to cancel your subscription.
2. On the call ask for a confirmation email or reference number.
3. Record date and time of the call and the person you spoke to.

Email cancellation

1. Send a clear written email to [email protected] with subject line "Cancel subscription - [Your name]" and include your subscription details.
2. Request a written confirmation and keep your sent email and any replies.
3. If ignored, use registered post or escalate under consumer law.

Post cancellation (registered letter)

1. Write a signed letter with your details and request to cancel and stop renewals.
2. Send by registered post to The New European, 3 Queen Street, EC4N 1SU London, United Kingdom.
3. Keep proof of postage and delivery receipt.

For the publisher's refund policy see Official refund policy.

Moving address

Rule - If you cannot receive print issues because you moved, you should notify The New European and provide proof of your new address. Required documents - copy of a utility bill or official document showing your new address. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts where delivery is a factor.

Price increase

Rule - If The New European increases the subscription price, you may have a contractual right to cancel where the contract allows cancellation on price rise or under Consumer Rights Act 2015 if the change is unfair. Required documents - the renewal notice or proof of the price change. Applicable law - Consumer Rights Act 2015.

Death of subscriber

Rule - The estate or next of kin should notify the publisher and provide a death certificate to stop renewals or cancel the subscription. Required documents - death certificate and proof of relationship or authority to act.

Legitimate ground accepted by The New European

Rule - The New European has not published an exhaustive list of accepted legitimate grounds. Research notes cancellation by email is commonly requested. Required documents - The New European may request supporting documents depending on the reason; if the publisher refuses, use the legal escalation below.

End of commitment

Rule - If you are at the end of a paid period, cancel before the renewal cut-off to avoid being charged for the next period. For print subscriptions, the cut-off is midnight on Sunday the week before publication for the next available issue. Required documents - your subscription confirmation showing start and renewal dates.

Cooling-off (14-day right)

Rule - For online or distance subscription contracts you have a 14 calendar day cooling-off period from the date of contract conclusion to cancel without justification. This is provided by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Required documents - a clear statement of cancellation (email or letter) within 14 days. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk).

Before cancelling: negotiate

Retention offers reported - Research found no published retention offers from The New European. If you want to keep the service, ask for a retention offer by calling during published hours 10:00 to 14:00 or by emailing [email protected]. When you contact support, state your current price and ask if a discounted annual rate or a trial extension is available. Keep any written offer as proof.

What cancelling saves you - concrete math

Compute annual costs from published prices and compare to the cheapest competitor from the research.

Published plans and math:

• Digital Access (website) - £5 per month. Yearly: 5 x 12 = £60 per year.
• Digital Access (App - Monthly) - £9.99 per month. Yearly: 9.99 x 12 = £119.88 per year.
• Digital Access (App - Annual) - £99.99 per year.
• Print + Digital Package (UK) - £10 per month. Yearly: 10 x 12 = £120 per year.

Competitor comparison (cheapest real alternative from research): Tribune - £2.50 per month or £19.95 per year.

Example savings:

• Cancel Digital Access website (£60/yr) and switch to Tribune (£19.95/yr): saving = 60 - 19.95 = £40.05 per year.
• Cancel Digital App monthly (£119.88/yr) and switch to Tribune (£19.95/yr): saving = 119.88 - 19.95 = £99.93 per year.
• Cancel Print + Digital (£120/yr) and switch to Tribune (£19.95/yr): saving = 120 - 19.95 = £100.05 per year.

Key consumer law in the United Kingdom

Your main rights are under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 give a 14 calendar day cooling-off period for distance contracts. There is an exception for digital content where the consumer expressly agrees that performance starts and loses the right to cancel once download or streaming begins.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you consider terms unfair, you can complain to Citizens Advice and highlight CMA guidance.

How to escalate

1. Complain first to The New European, keeping all evidence. 2. If unresolved, contact Citizens Advice for next steps. 3. Use your card issuer for chargeback or Section 75 for qualifying card payments. 4. Report unfair practices to the CMA. For privacy or data requests use The New European privacy channels: privacy policy.

Check access and content

After cancellation confirm whether digital access continues until the end of your paid period. Research includes a user report that after cancellation access to digital articles stopped immediately. Keep screenshots of what you can access before and after cancellation.

Final billing and refunds

If you cancelled within the 14-day cooling-off period request a refund for the unused portion. The New European refund policy notes that only regular priced items may be refunded and sale items cannot be refunded. See refund policy.

Data and re-activation

To request deletion or data export, contact the publisher via the email in the company profile or follow instructions in the privacy policy. To re-activate later you can resubscribe; check whether any promotional first-month offers still apply.

Use this checklist to cancel cleanly and protect your consumer rights.

• Decide how you subscribed (website, Google Play, iOS app, card payment).
• If via Google Play cancel in Google Play and keep the cancellation receipt.
• If via website try account cancellation, then email [email protected] and save sent messages.
• If you call, call between 10:00 and 14:00 and request a confirmation email; note the date and person.
• Send a registered letter to The New European, 3 Queen Street, EC4N 1SU London, United Kingdom if other routes fail.
• If cancelling within 14 days, request a refund citing the Consumer Contracts Regulations 2013.
• Monitor bank statements and be ready to request chargeback or Section 75 via your card issuer if unauthorised renewals occur.
• Keep all evidence: emails, screenshots, receipts, proof of postage, and any correspondence.