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We generate and send your cancellation letter to The Times Digital by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of The Times Digital agreement
Step-by-step guide to cancel The Times Digital in the UK, refunds, notice periods and alternatives. Rating not publicly disclosed. Clear actions for 2026.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Phone - call Customer Services 0800 018 5177; cancellations within 14 days are confirmed instantly by phone. |
| Effective delay | Immediate if cancelled within the 14-day cooling-off period; otherwise cancellation takes effect at the end of the current billing period or the next billing cycle if required notice is not provided. |
| Notice period | Digital after minimum term: 2 days before next billing date; Print with voucher booklets: 15 days before end of current voucher booklet. |
| Cancellation fee (amount or 0) | £0 - No cancellation penalty charged by The Times Digital; failure to give notice requires payment of the next bill. |
| Minimum commitment | Not publicly disclosed by The Times Digital |
| Phone + hours | 0800 018 5177 - Mon to Fri 08:00 to 19:00 UK time; weekends and bank holidays 08:00 to 16:00 UK time. (Ireland number: 1800 949 687) |
| Postal address for registered letter | The Times Digital, PO Box 408, CF14 3WE Cardiff, United Kingdom |
The Times Digital is the digital subscription service operated by The Times Limited, providing news, analysis, opinion and Times Puzzles on smartphones, tablets and the web.
Subscribers get unlimited article access, Daily Briefing newsletters, article saving and commenting, Times Puzzles, Times+ subscriber rewards and the ability to share up to 3 bonus accounts on selected plans.
| Full name | The Times Limited |
| Founded | 1785 |
| Headquarters | London, United Kingdom |
| Employees | ~1.6K |
| Parent company | Times Media Limited |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (account page) | Sign in to your account and follow cancellation links or use the online help; if purchased via thetimes.com manage via your account. | 10-20 minutes | Email confirmation or on-screen confirmation if provided | Medium |
| iOS (App Store) | Open iPhone Settings > [Your Name] > Subscriptions > Select The Times subscription > Cancel Subscription. | 5-10 minutes | App Store cancellation confirmation email | Easy |
| Android (Google Play) | Open Play Store app > Profile > Payments & Subscriptions > Subscriptions > Select The Times > Cancel Subscription. | 5-10 minutes | Google Play cancellation email | Easy |
| Phone | Call Customer Services 0800 018 5177 (UK) or 1800 949 687 (Ireland) and request cancellation. | Immediate if done within 14 days; otherwise allow call handling time | Phone confirmation number or instant confirmation (within 14-day cooling-off) | Easy |
| Email [email protected] from registered email stating wish to cancel or submit completed cancellation form. | 24-72 hours for response | Email acknowledgement | Medium | |
| Post (registered letter) | Send a signed cancellation letter to The Times Digital PO Box address by registered post. | 5-14 days depending on post and processing | Proof of postage and signed delivery receipt | Hard |
If you cancel within 14 days of starting your subscription, The Times Digital will refund all payments received using the same payment method used for purchase. Access stops immediately and sign-up benefits are forfeited. This right is under the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 renewal cooling-off provisions. See the 2024 Act.
After any minimum term you must give notice. For digital subscriptions the specific notice period is 2 days before the next billing date. If you do not give the required notice you will be charged the next bill and the subscription will continue until the end of that billing period, as stated by The Times Digital customer guidance.
The Times Digital pricing and promotional changes are shown on their subscription pages. The research does not publish an explicit The Times Digital unilateral price increase cancellation policy. Consumers should check the terms and contact Customer Services for specific accepted grounds and proof requirements. The Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 protect against unfair contract terms.
The Times Digital does not list moving as an automatic contractual ground for early termination in the published help pages. If you require cancellation because of relocation, contact Customer Services with proof such as a new address and supporting documents; acceptance is not publicly specified by The Times Digital.
The Times Digital has not published explicit rules for cancellation on death of the subscriber. For this reason contact Customer Services and provide a copy of the death certificate and evidence of authority to act for the estate. The trader response is not publicly disclosed by The Times Digital.
The Times Digital has not published a detailed list of accepted legitimate grounds in their public FAQs. Consumers may rely on statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Provide documentary proof relevant to your claim when contacting Customer Services.
The Times Digital sometimes offers introductory prices and retention options to keep subscribers. The research shows introductory offers such as £1 per month for the first 3 months for Basic Digital and Digital plans. When you call Customer Services, ask for a retention offer, mention competing offers, and request an extension of a promotional rate. The research does not list specific guaranteed retention discounts; therefore call and request any available offer.
Calculate your annual cost and savings before cancelling. Example calculations using published prices:
Cheapest real alternative from the listed competitors: Pocketmags Plus+ at £9.99 per month equates to £9.99 x 12 = £119.88 per year. Switching from Digital at £360 to Pocketmags at £119.88 saves £360 - £119.88 = £240.12 per year. Switching from Digital at £360 to The Independent at £11 per month (annual £132) saves £360 - £132 = £228 per year. Switching from Digital to Basic Digital saves £360 - £240 = £120 per year.
Your cancellation and refund rights are protected by UK law. Relevant statutes include the Consumer Contracts Regulations 2013 (14-day cooling-off rights) and the Consumer Rights Act 2015 (services must be provided with reasonable care and skill; unfair terms are not binding). The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and hard-to-cancel subscriptions. The 2024 legislation covers renewal cooling-off rights: see Digital Markets, Competition and Consumers Act 2024.
If you cancel within 14 days you are entitled to a full refund of payments received, processed within 14 days from cancellation, using the same payment method. If digital content is supplied with your express consent to start immediately, different rules may apply under the Consumer Contracts Regulations 2013. For unresolved disputes, complain first to the trader, then seek help from Citizens Advice and the CMA. For card payments you may consider chargeback or Section 75 where applicable.
Step 1 - Complain to The Times Digital via Customer Services and keep written records. Step 2 - If unsatisfied, get advice from Citizens Advice and report to the CMA for unfair practices. Step 3 - For qualifying card payments over £100 and under £30,000 consider Section 75 with your card issuer or a chargeback claim for non‑authorised payments.
After cancellation, confirm the date your access ends. If you cancelled within 14 days, access stops immediately and a full refund is due. If you cancelled after the minimum term, check whether your access continues until the end of the billing period. Keep the final billing statement for 12 months.
Download or save articles and puzzle progress you want to keep before access ends. Your account may be reactivated by logging in and subscribing again; reactivation fees are not published. If you used app-store billing, re-subscribe through the same store to restore that payment path.
Use this checklist to complete and document your cancellation.
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The Times Digital is available in many countries. Here are several frequently cited markets:
What you should know about The Times Digital subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
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