Cancel Active Nottingham the easy way

Overview

Active Nottingham is the leisure and fitness service operated under Nottingham City Council, delivering gym access, swimming, group fitness classes and concessionary sessions across Nottingham.

Main services

Active Nottingham offers pay-as-you-go sessions, several membership plans including Fitness+ Rolling Monthly, Fitness+ 12-month agreement, Fitness+ Annual, and inclusive concession schemes for eligible users.

Company facts

Web - online cancellation form

1. Open the Active Nottingham cancellation page and follow the link to the online form. For official guidance see Active Nottingham FAQs.
2. Sign in or continue without an account to complete the form.
3. Provide membership details, reason for cancellation and preferred contact details.
4. Submit and keep the auto-reply email as proof of receipt. A second email will confirm when the cancellation is actioned.

iOS and Android app

1. Open the Active Nottingham app and sign in to your account.
2. Go to membership or bookings and select the cancellation option or freeze option if you want to pause membership.
3. Complete the on-screen steps. Keep in-app confirmation or the confirmation email.

Phone or in-person

1. The phone number and hours are not published; visit a local Active Nottingham leisure centre in person and request cancellation at reception.
2. Ask staff for a stamped confirmation or receipt showing the date of request.

Email

1. Send a clearly worded email to [email protected] with your full name, membership number, date of birth and a clear statement: "I wish to cancel my Active Nottingham membership."
2. Request a confirmation reply and keep the email thread as proof.

Post

1. Write a signed cancellation letter including full name, membership number, date of birth and statement of cancellation.
2. Send by recorded delivery to: Active Nottingham, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and any delivery receipt.

Moving

If you move and the new address is outside Active Nottingham catchment, submit proof of new address such as a utility bill or tenancy agreement. Active Nottingham accepts relocations as a legitimate ground when facilities are no longer reasonably available. Cite the Consumer Rights Act 2015 on unfair terms if a clause prevents reasonable termination.

Price increase

When Active Nottingham increases the membership price mid-contract you may have the right to cancel. Provide the communication showing the price increase. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 protect consumers against unfair contractual changes.

Death of subscriber

Provide a death certificate to request termination on grounds of death. The organisation will handle account closure and any final billing after receiving official documentation.

Legitimate grounds accepted by Active Nottingham

Active Nottingham accepts freezing for medical reasons or temporary pause for a fee of £6.99 per month, and will consider appeals for strike removals at a leisure centre in cases of emergencies. Necessary documents include a medical note for disability or illness and supporting ID.

End of commitment

If you are on a 12-month agreement, you may cancel at the end of the fixed term. Send cancellation notice at least 30 days before the renewal date. The contract becomes non-binding for future obligations after cancellation takes effect.

Cooling-off period

For online or off-premises contracts you have a 14-day cooling-off right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting from the contract date or receipt of confirmation. If you withdraw under the cooling-off rules, request a refund for any prepaid unused period as described in the regulations.

Before you cancel: negotiate

Active Nottingham publishes a freeze option at £6.99 per month to freeze your membership and lock in your current rate. If you wish to stay but reduce cost, ask reception or email [email protected] to request a freeze or to discuss downgrading from a Fitness+ Rolling membership to pay-as-you-go sessions. There are no other published retention discounts on the official pages; state your case clearly and request a written offer by email so you have proof.

What cancelling saves - calculation

Use your plan price to compute annual savings. Example calculations from published prices:

• Fitness+ Rolling Monthly: 12 x £38.99 = £467.88 per year.
• Fitness+ 12-month agreement: 12 x £30.99 = £371.88 per year.
• Fitness+ Annual prepay: £340.89 per year.
• Fitness+ Inclusive 12-month agreement: 12 x £23.99 = £287.88 per year.

If you cancel a Fitness+ Rolling membership at £38.99 monthly you save £467.88 per year compared with keeping it. The cheapest published Active Nottingham plan for eligible users is Fitness+ Inclusive 12-month agreement at £23.99 monthly equal to £287.88 per year.

Cheapest real alternative

Common local alternatives include budget gym chains. Example competitor monthly prices (compare and verify on competitor sites): The Gym Group from £12.99 per month; PureGym from £16.99 per month; Everyone Active local offers from around £34.99 per month. Recalculate your yearly cost before switching: The Gym Group 12 x £12.99 = £155.88 per year.

Key UK laws

The main protections are the Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The new Consumer Rights Act 2024 provides additional rules for subscription contracts; see Part 4, Chapter 2 on cooling-off rights at the official legislation page Consumer Rights Act 2024 - cooling-off rights.

Cooling-off and unfair terms

Online or off-premises sales usually include a 14-day cooling-off period under the Consumer Contracts Regulations 2013. Unfair contract terms, including disproportionate cancellation penalties, are not binding under the Consumer Rights Act 2015. If a gym term prevents reasonable cancellation it may be challenged as unfair.

Escalation steps

First complain to Active Nottingham using the online form or [email protected]. If unresolved, contact Citizens Advice for guidance and next steps: Cancelling a gym membership - Citizens Advice. For card payments consider chargeback or Section 75 via your card issuer when applicable.

Regulatory oversight

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Keep documentary proof of your cancellation request and the dates of any replies.

Access and final billing

Your membership continues until the end of the 30-day notice period. Expect a final Direct Debit payment depending on the submission date. Keep bank statements to check the final amount debited.

Data and account

Request confirmation that your personal data will be deleted or retained according to the council data retention policy. Ask for a written confirmation by email and retain it.

Re-activation and joining fees

If you re-join later, note published joining fees: Fitness+ Rolling Monthly lists a £30.00 joining fee. If you prepay an annual plan you may avoid the joining fee. Confirm current joining fees before re-joining via Active Nottingham join page.

Use this checklist to complete and confirm your cancellation.

• Submit the online cancellation form and save the auto-reply email.
• If you emailed, include full name, membership number and explicit statement "I wish to cancel my Active Nottingham membership" and save sent email.
• If posting, send a signed letter by recorded delivery to Active Nottingham, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Note the date you submitted the cancellation and calculate the 30-day notice end date.
• Monitor bank statements for the final Direct Debit payment and keep evidence of any unexpected charges.
• If you need a temporary pause, apply for freeze at £6.99 per month and request written confirmation.
• If your cancellation is refused, escalate to Citizens Advice and quote the relevant consumer law.