Cancel Boost the easy way

Overview

Boost is a collection of digital services and products operated under Boost Holdings Sdn. Bhd., offering mobile services, energy prepay options, fitness software, commerce tools, education tuition offers and AI/chat products. Services operate in the United Kingdom among other markets.

Main services

Boost brands include Boost Energy (Smart PAYG+ and traditional PAYG energy supply), Boost Mobile, Boost Fitness subscriptions, ChatBoost AI chatbot access, and Boost Education tuition. Some services operate as separate agreements with specific terms.

Company facts

Web / Account cancellation

1. Sign in to your Boost account at the Boost website or open the Boost app.
2. Go to Account settings or Subscriptions.
3. Find the active subscription and choose Cancel or Turn off Auto-renew.
4. Save or screenshot the on-screen confirmation and check for a confirmation email from Boost.

iOS cancellation (if purchased via Apple)

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Select the Boost subscription and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot as proof.

Android cancellation (if purchased via Google Play)

1. Open Google Play Store and tap your profile icon.
2. Tap Payments and subscriptions then Subscriptions.
3. Select Boost and tap Cancel subscription.
4. Save the Google Play confirmation email or screenshot as proof.

Email cancellation

1. Send an email from your account email to [email protected] with subject "Cancel subscription" and include account ID and reason.
2. Request a written confirmation and keep the sent email and any reply.

Post cancellation (registered letter)

1. Write a signed letter containing your full name, account details, subscription ID, and clear statement "I cancel my subscription with immediate effect".
2. Send by registered post to: Boost, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of posting and wait for written confirmation by email or post.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14 day right to cancel online or off-premises contracts for services and get a full refund, provided the service has not started. If you asked Boost to start the service within the 14 day period you lose the right to a full refund for the part of the service already performed. To use this right, send a clear statement to Boost (email or registered post) within 14 days.

Applicable law: Consumer Contracts Regulations 2013.

Moving house (change of address)

If you move and Boost cannot provide the same service at your new address you may cancel by sending proof of your new address (signed tenancy agreement, council tax bill, or final gas/electric meter reading) and a cancellation request. Boost's policy specifics are not publicly disclosed; provide the documents and request confirmation.

Applicable law: Consumer Rights Act 2015 for service performance and general cancellation rules under Consumer Contracts Regulations 2013.

Price increase

If Boost increases the price during a fixed-term commitment and the contract contains a price-rise escape clause, you can cancel by giving written notice and quoting the contract clause. Supply the contract or screenshot of the original terms as proof. If the contract does not contain a price-rise clause, ask Boost for a written explanation; a disproportionate unilateral price rise may be challenged under the Consumer Rights Act 2015.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel because of the subscriber's death, send a copy of the death certificate and proof of your authority to act (executor or next of kin ID). Request written confirmation from Boost and confirmation of any final balance or refund.

Applicable law: consumer contract principles and Boost's internal terms (provide death certificate).

Legitimate ground - poor service or failure to perform

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. Examples relevant to Boost include repeated top-up failures or energy supply vend failures reported in reviews. To cancel for legitimate ground, provide documentary evidence: complaint reference numbers, timestamps, screenshots of failed top-ups, meter readings, and any correspondence. Keep copies of all evidence and a written claim for cancellation and refund.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your contract term ends, notify Boost in writing before the renewal date if you do not want automatic renewal. The effective cancellation takes place when Boost receives your clear statement; include account details and request confirmation. If you miss the renewal cut-off, you can still cancel but may have paid for the next period already; request a pro rata refund if applicable.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to negotiate with Boost

There are no widely published retention offers for Boost reported in the research data. To ask for savings, contact Boost support by email ([email protected]) and request a retention offer, lower tariff, or a temporary freeze. Provide evidence of competing offers and state a precise target saving (for example, reduce monthly cost from £34.99 to £24.99). Keep any written offer as proof before cancelling.

What cancelling saves you - example calculations

Choose a plan to calculate annual savings. Example: Boost Fitness Plus costs £34.99 per month. Calculation: £34.99 x 12 = £419.88 per year. If you switch to ChatBoost AI Chatbot Monthly at £9.99 per month, new cost is £9.99 x 12 = £119.88 per year. Yearly saving: £419.88 - £119.88 = £300.00 per year.

Other real prices from Boost research available in 2026 used across this guide:

• Boost Fitness Basic: £15.99 per month
• Boost Fitness Plus: £34.99 per month
• Boost Fitness Pro: £61.99 per month
• ChatBoost AI Chatbot Monthly Access: £9.99 per month
• ChatBoost Chatplus Premium Monthly: £19.90 per month

Cheapest real alternative example: switching from Boost Fitness Plus (£34.99 per month) to ChatBoost AI Chatbot Monthly (£9.99 per month) yields a calculated annual saving of £300.00.

Key UK consumer laws

The main laws that protect UK consumers cancelling subscriptions are the Consumer Contracts Regulations 2013 (14 day cooling-off right for online/off-premises contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms may be unenforceable). For energy-specific issues, Ofgem and Citizens Advice provide sector guidance.

How to escalate if Boost refuses

Step 1 - Complain to Boost in writing and keep evidence. Step 2 - If unresolved, contact Citizens Advice for guidance (Citizens Advice cancellation guidance). Step 3 - For energy disputes, use the Energy Ombudsman; for financial products use the Financial Ombudsman Service. Where card payments qualify, consider a Section 75 claim or chargeback via your card issuer.

Cancelling and auto-renewal rules

The CMA scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. A subscription cancellation must be made using a clear statement to the trader. A subscription is cancelled from the moment notification is given. No disproportionate cancellation penalties are enforceable under the Consumer Rights Act 2015.

Check access and final billing

After cancellation, check that your account shows the subscription as cancelled and retain any confirmation email. Review the final invoice for any charges and request a written final bill. If you were charged after cancellation, raise an immediate dispute quoting the cancellation confirmation date.

Data and reactivation

Download or export any personal data or content you need before it is deleted. If you want to rejoin later, most Boost services allow reactivation but terms and prices may have changed; ask for the current reactivation price in writing.

Use this checklist to cancel Boost and protect your rights.

• Find your account ID and subscription reference.
• Choose the fastest cancellation method: cancel via your Boost account and take a screenshot of confirmation.
• If you used Apple or Google for purchase, cancel via Apple ID or Google Play and save confirmation.
• Send email cancellation to [email protected] and request written confirmation.
• If applicable, send a signed registered letter to Boost, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Keep all evidence: screenshots, confirmation emails, complaint references, meter readings where relevant.
• If you cancel within 14 days and have not started the service, request a full refund under the Consumer Contracts Regulations 2013.
• If you paid by card and Boost refuses a valid refund, contact your card issuer about chargeback or Section 75 if eligible.