Cancel CerebrumIQ the easy way

Service summary

CerebrumIQ provides online cognitive testing and development tools designed to measure reasoning, memory and other cognitive abilities. The service offers a short paid trial followed by an auto-renewing subscription that unlocks full test reports and personalised training.

Who uses it

Typical customers are people wanting a measured IQ or cognitive profile for personal development, education planning, employment screening or research purposes.

Quick company facts

Web - cancel inside your account

1. Open your browser and go to your CerebrumIQ account at official cancellation instructions.
2. Sign in using the email and password for your account.
3. Enter the 6-digit verification code sent to your email when prompted.
4. Locate subscription or billing settings and choose Cancel Subscription.
5. Keep a screenshot of the cancellation confirmation page and any confirmation email.

iOS - when you subscribed through Apple

1. Cancellation steps are not published by CerebrumIQ. If you subscribed through Apple, manage subscriptions in your Apple ID account settings.
2. Open Settings on your iPhone, tap your name, choose Subscriptions and cancel the CerebrumIQ subscription in Apple subscriptions.
3. Keep the Apple subscription cancellation confirmation email or screenshot.

Android - when you subscribed through Google Play

1. Cancellation steps are not published by CerebrumIQ. If you subscribed through Google Play, open the Google Play Store app and manage subscriptions from your profile to cancel.
2. Keep a screenshot of the Google Play cancelled subscription confirmation.

Phone - if you prefer to call

1. CerebrumIQ does not publish a public phone number for cancellations.
2. If you locate a support phone number, request a cancellation reference, the agent name and time of call; write these down immediately.

Email - cancel by email

1. Send an email from the account address to [email protected] with subject line "Cancel subscription" and include your full name and account email.
2. Request a written confirmation and keep the reply.
3. If you do not receive a reply within 48 hours, follow up and keep timestamps.

Post - cancel by registered letter

1. Write a signed letter stating your name, account email and request to cancel the subscription.
2. Send by recorded or registered post to: CerebrumIQ, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Keep proof of postage and a copy of your letter.

Moving abroad or change of residency

If you permanently move and the service cannot be provided in your new jurisdiction, contact support at [email protected] and provide proof of new address such as a utility bill or tenancy agreement. CerebrumIQ has not published a mandatory process; include supporting documents and ask for confirmation of cancellation and refund if charged without service.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when contract formed online.

Price increase

If CerebrumIQ increases the subscription price for existing customers without consent, the change may give you a right to cancel. Provide the original plan details and screenshots or invoices showing the price change. If CerebrumIQ refuses, you may rely on unfair terms principles in the Consumer Rights Act 2015.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Provide a copy of the death certificate and the account holder name. Ask support to close the account and stop recurring charges. CerebrumIQ has not published a specific bereavement policy; use support email [email protected] and request written confirmation.

Applicable law: Not a specific statutory article but contact support and bank for charge disputes.

Legitimate grounds accepted by CerebrumIQ (refund exceptions)

Research shows CerebrumIQ lists the following refund exceptions: trial period refunds for first-time trial users, documented service unavailability longer than 24 consecutive hours, verified technical issues preventing core feature access reported within 30 days, billing errors including duplicate or unauthorized transactions, and legal requirements. Required proof documents vary by case: trial refund - evidence you are a first-time trial user and request via official channels; service downtime - screenshots, timestamps and status reports; technical issues - error logs and correspondence; billing errors - bank statements and transaction IDs.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contracts; Consumer Rights Act 2015 for service quality.

End of commitment and cooling-off period

If you signed up online you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you cancel within 14 days, you are entitled to a refund for payments made unless you expressly agreed for the service to start and forfeit the right to a full refund for services already performed.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: how to negotiate

Research does not record specific retention offers publicly disclosed by CerebrumIQ. If you want to keep the service, contact [email protected] and ask for retention options. Example requests to make: ask for a discount, ask to downgrade to a lower tier or to receive an extended trial period. Keep all replies in writing. If you are seeking a refund instead, cite the refund exceptions such as billing errors or service downtime and attach supporting evidence.

What cancelling saves you - yearly calculation

Use the real plan prices reported by users:

Bi-weekly Subscription shown as approximately £29.90 per month. Annual cost: £29.90 x 12 = £358.80 per year.

Monthly Excellence plan price: £29.95 per month. Annual cost: £29.95 x 12 = £359.40 per year.

Example saving if you cancel Monthly Excellence: canceling saves £29.95 per month or £359.40 per year. If you switch to a free alternative such as Mensa Workout at £0, annual saving is £359.40 - £0 = £359.40 per year.

Cheapest real alternative named here is Mensa Workout at £0 per month.

Key UK laws and regulator

Primary laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) monitors unfair automatic renewal practices.

Cooling-off, refunds and service quality

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for contracts concluded at a distance. If you cancel within 14 days you are entitled to a refund unless you expressly agreed to begin digital services immediately. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. If the service is defective or unavailable, you can request a remedy or refund.

Escalation steps if CerebrumIQ refuses

1. Complain to CerebrumIQ in writing to [email protected] and keep records. 2. If the charge is unauthorised, contact your bank and ask them to stop continuous payments and consider chargeback or Section 75 if you paid by credit card. 3. Contact Citizens Advice for guidance. 4. If necessary, complain to the relevant ombudsman or seek small claims court action for sums under the small claims limit.

Access and final billing

After cancellation you retain access until the end of the paid billing period, according to CerebrumIQ official guidance. Check your account for an end date and for any outstanding charges. If you were charged after cancellation, gather receipts and timestamps.

Data and account deletion

To request account deletion or data export, contact [email protected] and state whether you want data exported or removed. Keep a copy of the request and any reply.

Re-activation

You can re-subscribe by signing up again on the CerebrumIQ website. If you re-subscribe, verify the price and trial offers at the moment of sign-up to avoid unexpected charges.

Follow this checklist to cancel cleanly and protect your money.

• Sign in to your account and cancel via the subscription settings. Keep a screenshot of confirmation.
• Save any confirmation email from CerebrumIQ or support replies.
• If you used a trial, check the trial purchase date and confirm whether you meet the trial refund conditions.
• If charges continue after cancellation, contact your bank immediately to stop future payments and request a refund.
• File a chargeback or Section 75 claim if your card payment qualifies.
• Keep copies of all correspondence, invoices and proof of cancellation for 6 months.