Cancel CV Maker UK the easy way

Service overview

CV Maker UK is the United Kingdom-facing service of CVMaker, a digital CV and cover letter builder that combines templates, AI assistance and optional professional CV writing. It allows users to create, edit and download CVs and matching cover letters.

Who runs it and scale

CVMaker is headquartered in Amsterdam and was founded in 2016. The service reports 11 million active users monthly and operates with a small team of around 22 to 35 employees.

Key features

Features include AI CV writing assistance, 20+ professional templates, matching cover letter templates, job search organisation tools, and optional CV writing services by experts.

Web cancellation (recommended)

1. Go to CV Maker UK cancellation help.
2. Log in to your account using your email and password.
3. Click your name in the top right corner, then select "Account settings".
4. Under the "Subscription" heading click "Cancel" and follow on-screen confirmation.
5. Check your email for a confirmation. Cancellation is processed immediately and a confirmation email is sent.

iOS and Android subscriptions

1. If you subscribed through the App Store cancel via Apple Subscription settings or through your Apple ID subscriptions.
2. If you subscribed through Google Play cancel via Google Play - Subscriptions in your Google account.
3. Keep the App Store or Google Play cancellation receipt as proof.

Contacting support (email or help form)

1. Open the help centre at https://www.cvmaker.uk/help.
2. Use the contact form or support options listed and clearly state your account email and request to Cancel the subscription.
3. Wait for agent confirmation by email. Cancellation is processed immediately upon handling by an employee.

Phone cancellation

1. If a phone number is listed on the help page call and request a cancellation. Phone hours are Not published by CV Maker UK.
2. Ask the agent to send a confirmation email and keep that email as proof.

Cancel by post (registered letter)

1. Write a signed letter with your account email, full name and request to Cancel the subscription.
2. Send by registered post to: CV Maker UK, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep postal receipts and wait for confirmation. Cancellation is processed immediately on handling by an employee.

Moving abroad or relocation

Rule - CV Maker UK does not publish a specific relocation policy. Users can Cancel at any time through the account or support channels. Required proof documents - Not published by CV Maker UK.

Price increase

Rule - If CV Maker UK changes pricing, consumers should review the Terms and Conditions; CV Maker UK allows termination at any time. Required proof documents - copy of old price, notice from CV Maker UK, account email showing renewal. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

Rule - CV Maker UK does not publish a specific bereavement process. Required proof documents - death certificate and proof of authority to act for the estate. Applicable law - Consumer Rights Act 2015 for service obligations.

Legitimate ground (service failure, inability to access account)

Rule - Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If CV Maker UK fails to provide access or correct defects, you can ask for remedy or cancellation. Required proof documents - screenshots, correspondence, failed password resets or communication logs. Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - CV Maker UK subscriptions can be Cancelled at any time and do not have a required minimum commitment. Required proof documents - account details. Applicable law - Contract terms as accepted by the user.

Cooling-off period (change of mind)

Rule - The Consumer Contracts Regulations 2013 provide a 14-day cancellation right for online contracts, but CV Maker UK states that digital content delivered immediately upon account creation removes the right to a cooling-off refund if the user explicitly agreed to immediate delivery. Required proof documents - evidence of the consent to immediate delivery and date of account creation. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.

Before you cancel: negotiate

Retention offers from CV Maker UK are not reported in the available research. To ask for a better deal contact support through the help page and request one of the following: a discount, a temporary pause or a downgrade to the free Basic plan. Provide your account email, recent billing date and explain the preferred outcome. Use the help centre at https://www.cvmaker.uk/help.

What cancelling saves - math

Pro plan cost: £21.99 x 12 = £263.88 per year.

Basic plan cost: £0 per year.

Moving from Pro to Basic saves: £263.88 per year.

Cheapest competitor from research: My CV Buddy £2.99 monthly = £2.99 x 12 = £35.88 per year.

Saving by switching from Pro (£263.88) to My CV Buddy (£35.88): £263.88 - £35.88 = £228.00 per year.

Relevant UK law

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set online cancellation rights and the 14-day cooling-off period. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Digital content exception and refunds

CV Maker UK supplies digital content immediately and states that users agree to immediate delivery, which removes the 14-day cancellation refund right under the Consumer Contracts Regulations 2013 when the consumer explicitly consents. The company also states that cancelled subscriptions are not eligible for a refund for the current paid period.

How to escalate

1. Complain to CV Maker UK via the help centre at https://www.cvmaker.uk/help.

2. If unresolved contact Citizens Advice or local Trading Standards for guidance and possible escalation to the Competition and Markets Authority for unfair auto-renewal practices.

3. For card payments consider chargeback via your card issuer. For qualifying credit card purchases consider Section 75 protection. Applicable laws: Consumer Rights Act 2015; Consumer Contracts Regulations 2013. For the full text of the Regulations see legislation.

Check confirmation and expiry

After cancellation expect a confirmation email. CV Maker UK states cancellation is processed immediately and the confirmation email will show until which date your account remains accessible.

Access to documents and reactivation

CV Maker UK stores documents securely after cancellation and users can reactivate the subscription later to regain access to premium features. Keep a copy of important CVs and cover letters locally.

Final billing and refunds

CV Maker UK states no refunds or pro-rated refunds will be given for the current subscription period after cancellation. If you believe you are due a refund for faulty service, gather evidence and follow the escalation steps described above.

Use this checklist to stop billing and keep records.

• Log in and cancel at Account settings - Subscription - Cancel.
• Save the confirmation email and screenshot the cancellation page.
• If you used the App Store or Google Play cancel there and keep the platform receipt.
• Export and save copies of your CVs and cover letters to your computer.
• If you paid by card and continue to be billed, contact your card issuer for chargeback or Section 75 review.
• If access problems prevented cancellation, save password reset attempts and messages for evidence.