Cancel Express CV the easy way

Service overview

Express CV is a CV and recruitment-related service operating under the legal name CVExpres | Empleo Docente en Colegios. The company is headquartered in Barcelona, Spain, and was founded in 2006. Its stated target audience is teachers seeking work in private and subsidized schools in Spain.

What the service offers

Express CV offers online CV creation and related professional-services features, with tiered subscriptions described in user-facing pages. Available paid plans include Basic, Professional and Enterprise tiers with monthly pricing listed below in the Plans section.

Quick company facts

For Express CV terms of sale and service details see the official terms page: Express CV Terms of Use.

Web (website contact form)

1. Open the Express CV website and find the contact or support section. Use the contact form shown on the site or the terms page contact method: Terms of Use.
2. Enter your account email, order ID or subscription reference and clearly state "Cancel my subscription" and the effective cancellation date.
3. Attach a scanned copy or photograph of a signed handwritten cancellation letter if requested by support; research shows this was required in some successful cases.
4. Request written confirmation of cancellation and keep screenshots of sent messages and any replies.

Email

1. If the terms page lists an email address, use it. If not, use the website contact form to request an email address for cancellation correspondence.
2. Send a message with your full name, account email, subscription start date and a clear cancellation statement. Ask for confirmation within 14 days.
3. Keep all replies and timestamps as proof for disputes or chargebacks.

Phone

1. Express CV does not publish a phone support number. The research indicates no phone number is available.
2. If you find a phone number elsewhere, confirm its validity in writing before relying on phone cancellation.

Post (registered letter)

1. Write a short signed cancellation letter including your full name, account email and subscription reference. State "I cancel my subscription with immediate effect" or specify an end date.
2. Send by registered post to: Express CV, 2 Woodberry Grove, N12 0DR London, United Kingdom. Keep the postal tracking and signed receipt.
3. Follow up by web contact form or email and attach proof of posted letter if the company requests it.

iOS - cancel via Apple App Store

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the Express CV subscription and tap Cancel Subscription. Keep the Apple confirmation email.
3. If you need a refund for the period after cancellation, request it through Apple support for App Store purchases.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, go to Payments and subscriptions then Subscriptions.
2. Select the Express CV subscription and tap Cancel subscription. Keep the Google Play confirmation email.
3. For refunds on Google Play purchases request them via Google Play Help.

Cooling-off period (14 days)

If you bought the service online, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts from the day the contract is concluded for services. To use this right, notify Express CV using the contact form, email or a signed post letter within 14 days. Refunds must be processed without undue delay and in any event within 14 days of the trader being informed of cancellation. Reference: Consumer Contracts Regulations 2013.

Price increase during subscription

If Express CV increases a recurring price mid-contract and that increase is not clearly permitted by the contract terms, the Consumer Rights Act 2015 protects consumers against unfair contract terms and disproportionate penalties. Provide the updated invoice showing the increase and your original terms as proof. If the terms allow the increase explicitly, cancellation options depend on those terms; Express CV's public conditions on this point are not published.

Moving / relocation

Express CV does not publish a specific relocation cancellation policy. To cancel because you cannot use the service after moving, send your account details and proof of address change (utility bill or tenancy agreement) and request termination. There is no legal automatic right to cancel subscriptions solely because you moved, unless the contract contains that clause.

Death of subscriber

If the subscriber dies, send a certified copy of the death certificate and proof of authority (executor letter). Request termination and refund for any unused period if applicable. Express CV's public position on death-related cancellation is not published.

Legitimate grounds accepted by Express CV

Research did not list specific legitimate grounds that Express CV accepts beyond standard legal rights. The company has not published an exhaustive list of acceptable excused cancellations.

End of minimum commitment

Express CV's published minimum commitment is 7 days, then monthly billing. To avoid renewal, cancel before the next monthly billing date using the methods above. Early exit conditions beyond the 14-day cooling-off are not published by Express CV.

Before you cancel - negotiate

Research found no publicly reported retention offers from Express CV. If you prefer to try to keep the service, ask for a retention offer by contacting support through the site contact form and state a competing price you would accept. Example script: "I want to cancel but would keep my subscription if I get a discount to X per month. Please provide any retention options." Keep written records of any counteroffers.

What cancelling saves you - yearly math

Compute yearly costs using Express CV listed monthly prices:

• Basic: £9.99 x 12 = £119.88/year
• Professional: £19.99 x 12 = £239.88/year
• Enterprise: £49.99 x 12 = £599.88/year

Cheapest real alternative from the competitor list: My CV Buddy at £2.99/month.

My CV Buddy yearly cost: £2.99 x 12 = £35.88/year. Example saving if you switch from Express CV Professional to My CV Buddy: £239.88 - £35.88 = £204.00/year.

Key UK consumer law

Your cancellation and refund rights in the UK are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Use the Regulations for the 14-day cooling-off right and the Consumer Rights Act 2015 for service quality and unfair contract terms. See the Regulations text: Consumer Contracts Regulations 2013 and general guidance on consumer cancellation: Which? - Can I cancel an online order.

Auto-renewal and escalation

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair. If a refund or cancellation is refused, escalate by:

• Raising a formal written complaint to Express CV and keeping proof of delivery
• Contacting Citizens Advice to check your options
• Using Section 75 or chargeback via your card issuer for qualifying card payments
• Filing a complaint to an appropriate ombudsman if the business is regulated in a specific sector

If you need statutory references for cooling-off rights see: UK 2024 guidance on cooling-off rights.

Check access and final billing

After cancellation confirm whether access continues until the end of the paid period or is terminated immediately. Keep the confirmation email and your final invoice. If you are charged after cancellation, use your proof to dispute the charge with the company and your card issuer.

Data and account re-activation

Express CV has not published a detailed public data retention policy in the sources available. After cancellation, request an export of your CVs and personal data and ask for deletion if you do not want Express CV to retain your account. If you later re-subscribe, re-activation processes will depend on the company; ask for the same account email to be reactivated to preserve data when possible.

Use this checklist to cancel with proof and protect your rights.

• Locate your order ID, account email and subscription start date.
• Try the website contact form first and request written confirmation of cancellation.
• If you do not receive confirmation, send a registered cancellation letter to Express CV, 2 Woodberry Grove, N12 0DR London, United Kingdom, and keep the proof of delivery.
• Save screenshots of all messages, timestamps and any replies.
• If you paid by credit card and the company refuses refund, contact your card issuer for chargeback or Section 75 advice.
• If purchased through Apple or Google, cancel via App Store or Google Play subscriptions and keep the platform confirmation.
• If you cancel within 14 days, request a refund citing the Consumer Contracts Regulations 2013 and expect the refund within 14 days of notification.