Cancel Finch Plus the easy way

Core offering

Finch Plus is the paid subscription tier of the Finch app that adds customization, extra shop slots, additional seasonal rewards and full libraries for soundscapes, movement, breathing, timers and quizzes.

Who uses it

The service targets people looking for self-care and mental wellness support who want extra in-app content beyond the free tier.

How it is billed

Finch Plus is billed through Apple App Store or Google Play Store; there is no direct web billing on Finch's site.

See Finch's subscription help for signup details: How to Subscribe to Finch Plus.

Web

1. Do not expect a cancel button on Finch's website. Finch Plus subscriptions are managed by the app stores.
2. Open Finch's official cancellation help for confirmation: Official Finch cancellation instructions.
3. If a web billing charge appears on your card, gather receipts and contact your card issuer for chargeback grounds after contacting support.

iOS (Apple App Store)

1. On your iPhone or iPad open Settings.
2. Tap your name / Apple ID at the top.
3. Tap Subscriptions.
4. Find Finch and tap Cancel Subscription.
5. Take a dated screenshot of the subscription page that shows the expiry or cancellation confirmation; users report screenshots help with refunds.

Android (Google Play)

1. Open the Google Play Store app on the device where you subscribed.
2. Tap Menu (three lines) then Subscriptions.
3. Select Finch and tap Cancel subscription.
4. If Finch does not appear, make sure you are signed into the Google account used to purchase the subscription and then check again; if still missing email [email protected] before the renewal date as advised by user reports.

Email

1. Send a clear subject line: "Cancel Finch Plus - [Your Apple/Google order ID if available]" to [email protected].
2. Include your account email, platform used (iOS or Android), last 4 digits of payment card and a screenshot of the subscription or receipt.
3. Keep the email and any reply as proof of cancellation request.

Post

1. Send a signed registered letter to: Finch Plus, City Road, EC1V 2NX London, United Kingdom.
2. State your account email, subscription plan and request termination of auto-renewal.
3. Keep the postal receipt and any company reply as proof.

Moving / change of country

If you move to a jurisdiction where Finch Plus is unavailable you may request cancellation. Provide proof: utility bill or tenancy agreement showing new address and the date of move. Applicable law: Consumer Contracts Regulations 2013 for UK online contracts.

Price increase

If Finch raises the recurring price you may cancel under standard contract change rules. Provide proof: the notification you received (email or in-app notice) and the date of the price change. Applicable law: Consumer Rights Act 2015 for contract fairness.

Death of subscriber

If the subscriber dies, request cancellation and provide a copy of the death certificate and proof of your authority (executor details). Applicable law: Consumer Rights Act 2015 (contract termination on personal services).

Legitimate ground - accidental or trial conversion errors

Finch has been reported to assist with accidental charges and early trial conversions. Provide proof: screenshot of trial expiry screen, store receipt showing charge date, and account details. Email [email protected] for help. Applicable law: Consumer Contracts Regulations 2013 and contract law principles under the Consumer Rights Act 2015.

End of commitment

If you subscribed for a monthly or annual term, cancellation prevents renewal but access continues until the end of the paid period. Provide proof: store receipt or subscription page screenshot. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (14 day right to cancel)

For most online subscriptions UK consumers have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 starting the day after sign-up. Exception: if you gave express consent for immediate access to digital content and acknowledged losing the right to cancel, the cooling-off refund right may not apply. Provide proof: date of sign-up and any consent checkbox screenshot. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: try to negotiate

There are no publicly reported standard retention offers from Finch Plus. If you want a retention or refund request contact [email protected] and include your order receipt, subscription expiry screenshot and a clear request (refund, pro-rata refund, or temporary pause). Use this script: "Please cancel my Finch Plus subscription on [platform]. Order ID: [from receipt]. I request a refund or pro-rata credit due to [reason]. Attached: screenshot of subscription and receipt." Mention a dated screenshot if your trial converted early; user reports show screenshots help with App Store refund requests.

What cancelling saves - concrete maths

Compute yearly cost from Finch Plus monthly price:

Monthly plan: £9.99 x 12 = £119.88 per year.

Annual plan: £69.99 per year.

Savings by choosing annual vs monthly: £119.88 - £69.99 = £49.89 per year.

Savings compared with the cheapest competitor listed (Crunch at £60 per month):

Crunch monthly cost: £60 x 12 = £720 per year.

Saving vs Crunch annual: £720.00 - £69.99 = £650.01 per year.

Saving vs Crunch monthly-subscription approach: Finch monthly versus Crunch monthly = £60.00 - £9.99 = £50.01 per month, which equals £50.01 x 12 = £600.12 per year.

Summary: cancelling Finch Plus removes a cost of £9.99 per month (or £69.99 per year if you had paid annually). Finch Plus is substantially cheaper than listed competitor plans such as Crunch (£60 monthly / £720 annual).

Key UK consumer laws

Consumer Rights Act 2015: services must be performed with reasonable care and skill and unfair contract terms are not binding.

Consumer Contracts Regulations 2013: 14-day cooling-off period for most online contracts, with refund rights; an exception exists for digital content where you consented to immediate access.

Auto-renewal and regulator

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Keep written proof of cancellation requests and store receipts.

How to escalate

First contact Finch via [email protected]. If unresolved contact Citizens Advice and the CMA for guidance. For card payments consider Section 75 or direct chargeback via your card issuer. If the company fails to provide required cancellation information, the 14-day period can be extended up to 12 months under the Consumer Contracts Regulations 2013 where the trader failed to inform you of the right to cancel.

Check access and final billing

After cancellation your Finch Plus features remain until the end of the paid billing cycle. Confirm the subscription expiry date in App Store or Google Play and check your card statement for further charges.

Data and account

Canceling Finch Plus does not automatically delete your Finch account or personal data. If you want data removed request account deletion from [email protected] and keep a copy of the request.

Refunds and re-activation

Refunds are handled by Apple or Google Play. Request refunds through your device purchase history; Finch's team may assist for accidental charges at [email protected]. To re-activate download the app and re-subscribe through the App Store or Play Store.

Before and after you cancel, follow this checklist to protect yourself:

• Take a dated screenshot of your subscription page in the App Store or Google Play showing expiry or trial details.
• Cancel via the App Store or Google Play subscription settings before the renewal date.
• Save the confirmation screen or email from Apple/Google as proof of cancellation.
• Check your bank or card statement the day after the renewal date to ensure no unexpected charge occurred.
• If charged in error, request a refund through Apple or Google Play; if needed email [email protected] with receipts and screenshots.
• If Finch does not appear in Play Store subscriptions sign into the Google account used to purchase and re-check.