Cancel Headway the easy way

Core service

Headway is a subscription service that provides book summaries in text and audio formats designed for short sessions. Users receive daily summaries, access to a library of content, personalized recommendations, and learning tools.

Audience and use cases

Headway is aimed at people who want to learn quickly from nonfiction books in minutes per day and at therapists or professionals who want to integrate mental health microlearning. The platform offers a Free plan and Premium subscriptions for full access.

Company facts

Website cancellation

1. Sign in at your Headway account on the website.
2. Go to Account or Subscription settings.
3. Click the "Cancel Subscription" button or follow the on-screen steps.
4. Keep a screenshot of the confirmation and any confirmation email.
5. If you cannot find the button, email [email protected] and request cancellation with your account email.

iOS (App Store) cancellation

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions and select Headway.
3. Tap Cancel Subscription or turn off Auto-Renewal at least 24 hours before period end.
4. Do not delete the app to cancel; deletion does not stop billing.
5. Keep the Apple subscription confirmation or screenshot as proof.

Android (Google Play) cancellation

1. Open the Google Play Store and tap your profile icon.
2. Tap Payments and subscriptions, then Subscriptions.
3. Select Headway and tap Cancel subscription at least 24 hours before period end.
4. Save the Google Play confirmation email or screenshot for your records.

Phone cancellation

1. Headway does not publish a customer service phone number for subscription cancellations.
2. If a phone number appears in third party materials, use email or website methods first to ensure a written record.

Email cancellation

1. Send an email from your account email to [email protected] with subject: "Cancel Subscription - [your email]".
2. Include your full name, account email, country (United Kingdom), and last four digits of the payment card if available.
3. Request written confirmation and keep the reply.

Post cancellation

1. Send a signed, dated registered letter to: Headway, Timber Wharf, 238-240 Kingsland Road, E2 8AX London, United Kingdom.
2. Include your account email, full name, and subscription details.
3. Keep proof of posting and delivery certificate as evidence.

Moving abroad or relocation

If you move residence and want to cancel, Headway does not publish a special relocation cancellation policy. You should cancel via your account or email [email protected] and include proof of new address if you believe this triggers a change of service. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when contract formed at a distance.

Price increase

If Headway increases the subscription price during an active contract period and you do not accept the increase, UK consumer law requires transparent notice. Headway's public materials do not list a formal price increase process. Send an email to [email protected] requesting cancellation and a refund if billed after an increase you did not accept. Applicable law: Consumer Contracts Regulations 2013.

Death of subscriber

Headway does not publish a bereavement cancellation process. To stop billing after the subscriber dies, send an email to [email protected] with a copy of the death certificate and the account email. Keep proof of the sent documents and request confirmation of account closure.

Legitimate grounds accepted by Headway

Headway's published policies do not list a standard set of "legitimate grounds" for immediate cancellation except where required by law. Headway will provide refunds and cancellations to the extent required by mandatory law and may offer refunds at its discretion. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

End of commitment

Headway subscriptions auto-renew at the end of each billing period until canceled. To avoid renewal, cancel at least 24 hours before the end of the current period through Account settings, Apple ID, or Google Play. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off rights for digital content

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14 day cooling-off period for distance contracts. This right is lost when the consumer expressly agrees that performance begins immediately and acknowledges loss of the right to cancel. Headway's terms state that users consent to immediate performance for digital content and therefore may lose the right to a refund once access begins. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Headway does not publish a formal retention offer list. There are no specific, published discounts or downgrades available from Headway in the sources. If you want to attempt retention offers, email [email protected] asking for available discounts or a downgrade to the Free plan and include your account details. Request any offer in writing and confirm new billing dates.

What cancelling saves you - concrete math

Compare Headway Premium Monthly and Annual based on published prices.

Monthly Premium: £13.52 per month. Annual Premium: £89.99 per year which equals £7.49 per month equivalent.

Yearly cost if you keep the monthly plan: 12 x £13.52 = £162.24 per year.

Annual plan cost: £89.99 per year.

Yearly saving by switching from monthly to annual: £162.24 - £89.99 = £72.25 per year.

Other Headway price points seen on App Store: £19.99, £29.99, £39.99, £49.99, £59.99 for alternate durations or promotions.

Cheapest listed competitor from research: Kestern monthly at £29 or annual at £290. Among competitors listed here, Kestern monthly at £29 is the cheapest competitor price included in the research set.

Key UK laws that apply

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14 day cooling-off period for distance contracts, except for digital content once the consumer has agreed to immediate performance. The Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for purpose, and as described.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Headway must allow clear cancellation routes; the published methods include account cancellation, Apple and Google Play cancellation, and support email.

How to escalate

1. Complain to Headway first using [email protected] or the account cancellation flow.

2. If unresolved, seek advice from Citizens Advice: Citizens Advice - cancelling a service.

3. For payment disputes, consider chargeback via your card issuer or Section 75 where applicable.

Access and remaining period

Cancellation disables auto-renewal but you retain access to premium features until the end of the current paid period. Keep the cancellation confirmation and note the expiry date.

Data and account re-activation

Headway does not publish a timed deletion policy in the sources. If you want account deletion, request it from [email protected]. Re-activation is possible by re-subscribing; your previous data retention depends on Headway policy which is not publicly disclosed.

Final billing and receipts

Check your bank or card statement for the final charge date. If you see an unexpected charge after cancellation, contact [email protected] and keep screenshots of the cancelled subscription and billing entries.

Use this checklist to cancel cleanly and keep evidence.

• Log in to Headway and click Cancel Subscription or use Apple ID / Google Play to turn off auto-renewal.
• Save screenshots of the cancellation confirmation screen.
• Save any confirmation email from Headway, Apple, or Google Play.
• If cancelling by post, send a registered letter to Headway, Timber Wharf, 238-240 Kingsland Road, E2 8AX London, United Kingdom, and keep the proof of delivery.
• Note the current billing period end date and expect access until that date.
• If you believe you are due a refund under UK law, reference the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015 when you contact support.
• If unresolved after contacting Headway, contact Citizens Advice for next steps.